I went through Vistaprint and another designer and they sold me something I definitely was not…read morehappy about but I found this place and they did a great job on my design I really appreciate it

I was looking for a small local business for my printing needs and came across Instant Imprints on…read moreGoogle as a woman-owned company. It may be easy to just head to the nearest FedEx for printing needs, but with a few clicks and you can find an alternative that is high quality, superior service and in our community. Dwayne was very helpful when I came to the Plano store. He listened to my needs and then offered a few different options and prices. He had other customers in the store at the time and treated everyone with the same patience and courtesy. My items came back beautifully - I will be using them again!

When I first called the company it seemed like the people had worked there for years. The lady I…read morespoke with was so friendly and knew everything about their products. I felt there was no question she couldn't answer. I asked for a rush delivery, and I received it on the exact day. I didn't even get a charge because it was my first rush order. If you're a person who supports local business, or just loves amazing service with great products, then Wood Printing if for you.

I had one of the worst customer service experiences of my life at Eagle Postal. Here's why:…read more 1) The first time I visited, the solo employee there didn't wear a mask at all, even though a sign on the front door stated that masks are required for customers 2) The employee offered me ten percent off my purchase if I wrote a five star review. That's definitely a violation of Yelp's terms of service, and likely every other review site (and probably explains why this place has such a high rating on Google maps). 3) Most importantly: I was a ponytail of pandemic-chopped hair that I was sending to Locks of Love. A few days after I shipped it, the Locks of Love package was RETURNED to me for having insufficient postage, and I was shocked to see that Eagle Postal had applied only $1.80 worth of postage to it. I assume that they just pocked the remaining $3 I paid? Had this been a time-sensitive package, this could have been disastrous. I returned to Eagle Postal a few days after that (about a week after my first visit) and interacted with a different employee. I explained what happened. He took down my info, and assured me that when the manager came in, a refund for the package would be processed, and he'd be in touch. I never heard from them again, and never got a refund. I eventually went to the actual USPS post office to send the package; they told me that it cost $5 total, and that it had to be shipped as a package, not an envelope, which is why it was returned. 4) Less serious, but also suspicious: I also sent a sewing project in a bubble mailer I'd made for a friend. This package eventually made it to its destination, but it was shipped media mail (which is *very* cheap); it weighed very little and I was charged over $7 for it; it was a birthday gift and arrived very late. The employee didn't ask what was in the package; media mail is subject to stringent regulations, and my package didn't meet those rules and shouldn't have been classified as media mail. Don't use Eagle Postal unless you want your packages returned to you with insufficient postage!

Professional and friendly service. Highly recommend this location for any of your shipping needs.read more

We needed a rush print job to complete an order for our clients. The team at AlphaGraphics - Knox…read moreSt accommodated our request and made the delivery deadline achievable. Customer service is their top priority!

Absolutely awful -- stay away from this Knox location. I was working with Todd May on a direct…read moremailer project and I was his point of communication the entire time. He sent me a quote for a project that was around $1,200, which I approved and sent it to my colleague to pay on her CC. Then, he sent a quote for another $1,000 for the same project, saying we also had to pay for ink and for them to pull the mailing lists. I did NOT approve this, but we went ahead and sent it to my colleague (who paid the initial invoice). I was his ONLY line of communication this entire time, so it's extremely deceptive for him to have sent it to her. He claimed I approved the quote, so I asked for proof of the approval confirmation. He obviously couldn't find it, so the next day he said that my colleague paying was the approval, (even though she was not involved whatsoever and pays what gets sent to her). Regardless, I still moved forward with him on the direct mailer we did since they already had the design, which was a mistake. I approved on Friday, 5/26 and 7 days later, they haven't even began the printing. He then called me a liar and said I approved two days ago -- so I forwarded the email I sent on 5/26 and got no response. I've worked with many Alphagraphics locations across the country and have never had a bait and switch situation like I had here. Todd is extremely deceptive and unprofessional. We have 50+ clients in DFW alone and I was hoping to work with him on our collateral and signage, but I will gladly go to another location. I suggest you to do the same.

Don't come here. I ordered a vinyl logo for a business event and it fell apart immediately. I came…read morein to get it replaced and they refused. The older manager let himself get worked up and kicked me out when I said I felt like they were doing bad business. The product was cheap and flimsy and they handled themselves very unprofessionally. I've worked with many print shops and I've never had a product with that low quality and that terrible of customer service. save your time and energy and go to a better place. The bar is low

These guys did a great job in my emergency situation and got my banner done the same day. They even…read morehad to edit my file for me to fit. It looks great! Easy parking with their own private lot. I will be back.

I have been coming to PostNet casually, on and off, during the past 9 years or so. It's only been…read morein the last year or two that I've had to rely more heavily on Drew and his staff, especially Dean, who gives me service with a smile and always something to laugh about (hard to come by these days, through dueling face masks, to be sure!) to assist me during Covid and now, while I've begun to work from home. I can always rely on stellar customer service that goes far beyond my expectations and staff who know this business like the back of their hands - Most importantly, they know how to get me in and out the quickest - which, to me, is invaluable. In short, I believe the subpar reviews I see here to be written by people of low caliber and I can describe them: less than a fourth grade education, are fraught with typos, misspellings and lack punctuation and offer no real insight into what a terrific service PostNet provides. These aforementioned authors obviously have no concept of what it costs to do things in today's [cutthroat] small business world of the Pandemic, i.e. send an email, receive a fax, mail an item with tracking, etc., and reviews are not indicative of the real world. To say these small businesses are struggling, is a complete understatement. I only wish more people like me, who are having challenges transitioning to working from home and/or virtual schooling (and to those just needing stamps and a nice birthday card) to stop in and see just how easy Drew and his stellar crew will make day-to-day living a BREEZE. Highly recommend - Thank you! Good value = less time spent in the store Reliable = Consistent and knowledgeable staff

I have now visited this location twice, and both times the service has been unprofessional,…read moredismissive, and completely unacceptable. I came in to print labels using my own paper( BECAUSE HE STATED IT WOULD BE MORE EXPENSIVE IF I USED HIS PAPER ) , and also provided my own layouts and just needed them printed and when I asked for the price, the employee had to leave to ask someone else. I asked again before she started printing, and she told me she would let me know after the job was finished. She then went back a second time to get a price. They never informed me that this was a "rush" job. I called and asked if they could take on the job before my arrival! This is not transparent business practice. The overcharging is obvious, and the rude behavior makes it even worse. I strongly urge others to avoid this place entirely. Spare yourself the frustration and take your business somewhere that values honesty and basic professionalism! Instead of being accountable and being customer oriented they are combative with the customers in the reviews. This place won't last long and I plan on escalating this to the Better Business Bureau!

I went ahead chose this small business to print a plaque for the wooden container I chose for my…read moreMom's ashes' final resting place, and their pricing and promptness satisfied my needs. I took one star away as when the employee opened the door to their production room, there was a huge Trump flag on display.

Janelle was kind, professional and very knowledgeable! They really care about people and it…read moreshows. Fan for life.

Probably one of the most disrespectful customer-service experiences I've had. The woman working…read morethere--unfortunately, I didn't get her name--was extremely rude when I asked whether I could stay inside while I waited for my prints. I was made to feel unwelcome simply for waiting on an order I had already paid for. If you go there, be prepared for dismissive and unprofessional service. I will not be returning. I also fear I have heard that way too many people have this type of transaction with this woman.

WOW! I was referred to this company by a dear friend. My dad passed away, so I just needed…read moresomeone to print the programs. They were absolutely PHENOMENAL!!! Jon Sauve took on this project like my dad was one of his family members! The programs were BEAUTIFUL! I will certainly use them again!