Good prices. Good product. Terrible Customer Service.
I've dealt with signelect on multiple occasions. They've always been slow to respond to emails & phone calls but I was willing to put up with it because they had the best prices.
This last order I made of 100 signs, they screwed up and were completely unwilling to right their wrong. Twice on the phone and once over email, I was very clear that I wanted double-sided printing. They shipped me single-sided printed signs. I contacted them to tell them they forgot to print the second side of the signs and they told me that the price I was quoted at was for one-sided. The only remedies they would offer was for me to return the signs, at my own expense, for a refund OR I could buy more signs at the regular price.
The amount of time I've spent tracking them down, not getting called back, in an attempt to seek a reasonable remedy to their error has been an embarrassment on their end. I offered them plenty of reasonable remedies, all of which "were not their policy".
Again, they have good prices and quality products but you're taking a major risk. If they mess something up, you'll be on the phone all week trying to get an answer from them and will likely be unsatisfied with their "policy". read more
