Treat their patients like family! Dr. Ramsey has a way of being gentle and explaining treatment…read morewell. This is my go to Dental office!

At my first appointment at The Next Level Dental in Smyrna, TN. I went in to have my teeth cleaned…read more I found out that the first appointment is for an oral exam, x-rays and a treatment plan only. I was shocked to find out that they charge every patient an extra $10 for Covid-19 cleaning supplies each visit. To me they've got to clean and wipe down everything after every patient anyway so this charge is unnecessary. My second visit, I had two fillings which turned out OK but when I saw my teeth after they cleaned them I felt shortchanged. All areas in my mouth had cleaning paste on my teeth and along the gumline which should have been removed. They scheduled me for two appointments on the same day which made me have to wait several hours for my next appointment instead of putting them together. The Next Level Dental has lost me as a patient.

Want to have fun at the dentist? Make an appointment with Dr Carrion ! She is new in the Sharp…read moreSprings office and she is the best!! The whole staff is friendly!!

DO NOT GO HERE. I…read morehad been established at this dentist for a few years and other than extremely long wait times I had no complaints. The staff wasn't overly friendly but they were just fine. Then, at 6 month cleaning I get told I have stage 3b periodontal disease and I will need dentures in the next year if I don't buy this $1200 deep cleaning. The image on the wall of a person with this stage of gum disease has missing teeth, visible decay etc. This is shocking and embarrassing news considering I am 29 with all of my teeth, no cavities, and no bleeding gums. I told them wow this is shocking considering I floss daily, brush 2x daily with an electric toothbrush, water pick, mouthwash, tongue scrape, etc. The hygienist laughed and said "wow you do more than I do". So I asked for further recommendation because the $1200 cleaning every THREE MONTHS for the rest of my life wasn't going to work out for me for obvious reasons. She said I was pretty much screwed and that was the only option. I continued to ask questions about how this could have happened and what I could do at home to help and they just told me sometimes people just get gum disease. They even made me pay for "genetic testing" that they never once followed up with me for until I called the office but I HAD to have it done? Lo and behold I do the cleaning (fear mongering me into getting it done) and it takes about 20 minutes (they said up to an hour for bad cases which is apparently me considering I was told I needed dentures immediately). I go to follow up and they say I need another one??? Absolutely not, my gums dont even bleed. The nail in the coffin for me was when I went for the very last time for a routine cleaning as I declined the buy ups they wanted to add after the fear mongering. I sat in the waiting room for 50 minutes. 50 past my appointment time! Mind you when I left they closed 5 minutes later? So was I just going to be asked to leave anyways because they were closed and hadn't even started? During that time no one else was in the waiting room and no one else came and went so they couldn't have been that busy. No one once checked on me and apologized or updated me on the delay. I finally went up to the front desk and told them I would be leaving considering I had been sitting here almost an hour and they just stared at me blankly. They never called to reschedule my appointment or apologize. It's like I was never there and it never even happened. What a waste of my time. I have waited 6 months to write this review because I waited and bought different dental insurance and just established at another place. Here they were so kind, went through every single xray, picture, and exam of my teeth in detail and answered all of my questions. Shocking because here they say I have no evidence of gum disease AT ALL! And I would only require basic cleanings every 6 months and my "teeth would be in it for the long haul and I should not need dentures" He said my teeth and gums look really good! I became tearful at this new dentist because of how stressed I was by what the other place told me and they were appalled that I ever even got the deep $1200 cleaning because he saw no evidence of why I would need it let alone I was told I had advanced perio disease. In the end, this place has horrible time management and will continuously try and uncharge you for something every time and scare you into thinking if you don't pay them immediately there will be severe life altering consequences. Go ahead and google the umbrella company, Smile Generation, and you will understand why this place has such bad reviews.

Nice team with flexible scheduling. They are a bit on the slower side and I feel like a sixty…read moreminute appointment could be thirty minutes. I go for all my cleanings and found fillings to be easy too!

I had been pt in past so year ago when I moved back I started going,had been pleased but went in…read moreJune for cleaning,had different person,a kid could done better job just halfed clean,I regret letting them make partial,it was hurting so took it in she said it needs adjustment,brought it back and it hurt she said have you been wearing it no not when it hurts. I'm cancer pt had been having problems why hadn't been back,she brought my partial inbag said the Dentist that was here when you had it done isn't in so no dentist will be seeing you.never heard of such I've always been checked by dentist,when I called to complain the bitch that was over informed me they won't see me anymore. I wouldn't recommend them for sure it's sorry supposed to be business never got an apology. They better hope my dental insurance pays for they won't get dam penny from me. They are sorry POS and I wouldn't go back to them if there wasn't another place I see why they were never busy.

Very unprofessional staff. They totally messed my son's teeth up. I do not recommend this dentist…read moreat all. The staff has no idea what they are doing. Ride as well.

Tried to tack on extra procedures I told them I didn't want done. They are all friendly but they…read moreare extra friendly to make you say "yes" to everything they charge to you. No thanks.

Had a great experience as always, everyone was very nice from the front desk all the way back to my…read morechair for my cleaning the young lady that does my cleaning is the Best she is so nice and knowledgeable my teeth are super clean when she finishes,I hate to eat afterwards,she makes me feel very comfortable,and the Dr she's the same,I look forward to going to Village Crest

This dentist is a bad dentist. He and his staff are terrible. I would stay far away from this…read morepractice. I spent a lot of money with him. Less than a year later, everything he did failed and had to be redone by a reputable dentist. BEWARE!!!!!

From the owner: Our services include:…read more Sedation Dentistry Home Bleaching Cleanings Gum Treatments Night guards White Fillings White and Gold Crowns Porcelain Veneers Bridges Root Canal Therapy Tooth Removal Partials Dentures

They completely told me what I wanted to hear. The first visit and the second visit was horrible…read more They were about to pull all my top teeth because during the first visit, they said they could make me dentures and I would have them the same day after they were about to start pulling my teeth, they mentioned that it would be months before I could get dentures that they would have to let my gums heal before they could get me top dentures on top of that they already numbed me and had laughing gas on for a while, then decided to bring me consent paperwork to sign and was aggravated when I wanted to make a phone call to get an opinion on how they were doing things I could tell you a few more situations, but my main concern is to save the next person from this type of treatment

I provided insurance information and all paperwork two weeks before my appointment. I showed up on…read moretime for my appointment and was made to wait almost 1 hour while receptionist did "paperwork". When I asked them how much long it would be they got extremely rude and reschedule me for another day. I do not recommend this dentist.

BEWARE - DO NOT GO HERE! they are so nice and everything before your procedure, but after you pay…read morethem, they could care less. i got multiple fillings and a crown almost a month ago and i am STILL in pain to the point of not being able to eat, drink or sleep. i have been back multiple times since the procedure (basically once a week) and they treat me like i'm crazy for being in pain and gaslight me. the first time, the doctor (whom did not perform the work on me) told me it could be SIX MONTHS before the pain subsided. the second visit, he said TWO. so which is it? all the research i have done and after calling other dentists in the area say the same thing - that is NOT NORMAL to be in pain for that long, maybe a week, TOPS. i called them this morning, crying, because, well i'm in pain, and whoever answered said "well what do you want me to do about it?" so i requested all my records so i can have someone else take care of me from here. there are multiple dentists in the Smyrna area - try them ALL before this place.

The dentist done a failed Root canal .now wants me to pay 1800 to 2000 to have redone.gave me a…read morepaper to see an endontist then came back in the room tore the paper up.said they would do it.well sent me up front to set up a payment plan and pay for it.well a Failed root canal is terrible with a bone knott up under your gum and pressure on your nostril keeps pushing up like going through my nose .I just hired a lawyer.because many readings and study this is a very Serious matter.and I will fight by attorney getting my $$$ back so I can go to a specialist to have redone.not to mention a wk after crown put in it was poorly fit and he done it over free now after that the tooth still isn't right that is where the Failed Root Canal is I'm in excrushing pain everyday and had to hide an attorney to get something done!! Terrible experience with this place never recommend this place EVER!