I attended with the Army Housing Management training class on June 7. I stayed there before and…read moredealt with a rude female front desk clerk. This time on my 1st night I woke up and found a roach in my room. Wasn't dead when I went to check. I went downstairs and the clerk didn't even care. I requested to move at 3am and even then sprayed my new room the entire time because of other classmates reports of having the same issue at the time. I was told I would get a call from management and as of today no calls no emails. This will be the last year we book classes with this hotel.

I have a banquet here for my daughter's 18th birthday last June 6 and they didn't follow the…read morecontract, we have a formal event here and they serve us disposable plastic cups for my 120 guests If I were you, do not choose this hotel. They do not care about you, it's just your money. Run fast before you sign up. Please contact me before you sign up, I have pictures and proof. I have the right to post because I was a customer and social media is a great way to review. After contacting them about it, nobody have taken responsibility of the shortcomings. Nobody even said i'm sorry your event became like a market not an elegant formal luncheon.

We would NEVER stay somewhere like this by choice. My husband stayed here during a training near…read moreLackland. I was down there for about a week of that time. I do not even have words.. The staff was REGULARLY made aware of issues, and we heard from no one (including the Manager) until we took it to the Hilton complaint line and email. If you like trash and are accustomed to that, maybe this is for you, but we don't vibe that way. We were told "there are no other rooms," which we absolutely did not believe. As soon as there was availability in a comparable extended stay room with another non-Hilton hotel, we took it. Here are the key issues we encountered: Severe maintenance failure: The A/C unit has been continuously leaking, soaking the carpet. Despite multiple calls for maintenance, one of which was ignored and another in which they claimed the issue was "fixed", the problem recurred in less than 48 hours. The wet carpet has created an unhealthy, musty environment. Housekeeping intrusion: A housekeeper entered the room without knocking or announcing themselves while my husband was in the restroom. This is not only inappropriate but also a serious safety and privacy concern. Basic service failures: Towels that were removed to clean up the A/C leak were not replaced. It took four separate requests to finally get fresh towels and basic cleaning service. The dresser is broken, only one drawer can be used... random screws, nails, and broken cabinet/wood pieces with nails were found around the room. Noise and safety concerns: There is a tenant next door with a cat that rings a bell on the adjoining door throughout the night, disturbing my husband's rest before training and disrupting my rest during my portion of the stay. We had to order earplugs just to get some sleep. Health hazards in the bathroom: The shower has visible mold, and the handicap bench is broken off the wall, exposing raw wood and more mold where there should be tile. Unhygienic refrigerator: The refrigerator emits a horrible odor every time it's opened, even after multiple attempts to neutralize the smell with baking soda. This place is AWFUL. Have been all over the world, and this experience is my first complaint and takes the cake!

The staff is exceptionally nice and everything you'd expect from good ole Southern Hospitality…read more Everyone is friendly, ready, and willing to help. The breakfast has a very distinctive Mexican taste, which was surprising in a very good way. I normally don't trust Mexican food in Texas only because it tends to be Tex-Mex, but this genuinely reminded me of home in Arizona. It was actually a really nice change from biscuits and gravy you see at most hotels (I love those too). I wouldn't say the selection is huge, but the coffee is fresh, and the breakfast room is a great size for a lot of people. Didn't get to use the pool since it rained all throughout the weekend and week before my departure. The gym is a decent size and there always seem to be people working out. Laundry room is kind of lacking in the sense that this is a large hotel, yet there are only two washers when dryers. On one hand, it's nice that it's free to use. But on the other, extremely annoying when someone puts their laundry in and leaves it all day. Also convenient for anyone wondering is that this is a pet friendly hotel. I think Grubhub has a free delivery promo if you order while you're staying here (you can find a QR code on the elevator walls). This location is great for anyone heading to Lackland AFB or SeaWorld, as they're both less than ten minutes away. The rooms come with a kitchenette (with dishes) and small bathroom. No complaints with the kitchen itself but the bathroom had some issues. The shower door kept coming off the track, the toilet handle is kind of broken and you have to jiggle it, and the hand towel rack randomly popped off the wall from being loose (which easily goes back into the wall but is a little inconvenient). Overall, definitely worth the stay if you need to be here for an extended period of time.

We LOVED this hotel during our San Antonio stay!…read more Everything was a short 10-20 min drive: Six flags, Topgolf, The Riverwalk, tons of restaurants, tons of shopping. We booked a king bedroom suite. Love the separate bedroom from the living room. Clutch if you're traveling with kids. The decor was beautiful. Very clean, simple and modern. Our room had a full kitchen with fridge, stovetop, dishwasher, microwave, plates, bowls, utensils, etc. The breakfasts were good. Always a type of eggs, a breakfast meat (bacon, sausage links or patties), fresh fruit (sometimes strawberries/blueberries), yogurt, oatmeal, homemade waffles, biscuits (sometimes and gravy), cereals, pastries, breads, etc. Some weekday nights they had some food at night with beer and wine. We didn't partake but it is a nice option. There is an outdoor pool on the 3rd floor, a fitness room with dumbbells, a weight machine, treadmill, bike and elliptical. All the employees we had interaction with were nice. Small snags: 1. Check in was at 4pm. We arrived at 5pm and our room wasn't ready. After waiting for a bit, they were able to get us in the room and apologized for the inconvenience. 2. We had to get new key cards for our room a number of times. For some reason, they would simply stop working. Not a short trek from the 6th floor back to the lobby... slightly annoying. Main negative: our last morning there, we were at breakfast and there were 2 homeless people eating there. The female one snagged a ton more food before leaving. I followed them and watched them sneak back out a side door that was ajar with a ROCK. Now, I'm not trying to be a heartless a-hole but I don't think having locked doors held open so anyone can waltz in, is safe. I honestly don't think I'm "mistaken" and that they were hotel guests as they were extremely dirty and unkempt and went out the door to the un-gated side of the building. Luckily, I only saw them the last morning. All in all, we loved our stay at this Staybridge and look forward to staying here again in the future!

The hotel smells of marijuana all day We were unable to…read moretake showers in the morning because there was no hot water We would check later and sometimes we got lucky otherwise we had to go to a local relatives house .we brought it up at the front desk we were told there was no manager on site and the maintenance person was gone for the day Good luck if you choose to stay here

Shout out to Maria, the bilingual Breakfast Bar Queen! She's the like the mother you never had but…read morealways wanted! She's saying the right things and talks to you like you're the only person in the world.

Not a five star hotel but the service and ease of check-in I say it was pretty close. Young girls…read moreat front counter can be a little friendlier and smile but not rude and as I said check in went smooth. Our room was very clean all over, no need to update anything or need or repairs. Large open single bed room with great amenities. The layout is smart with room buildings around, pool and play area in the middle of courtyard. Which I must say was very well planned. Asteotruff all around the courtyard and pool. Very clean and well maintained. Breakfast had a variety of selection and accommodating items. Clean and well set up. Location is off highway but noise level was not bothersome. If you blink you might pass up the entrance on this one way street. We had to drive around to return as we blinked. Will visit again.

We had a separate room for our daughter who said someone tried to enter. Next morning the door was…read moreopen but security latch prevented entry. On the one hand kudos to my daughter and Comfort Inn for having and using the security latch. On the other hand, I'd like Comfort Inn to screen for idiots and criminals, but how? I really cannot blame the property. Otherwise the property is in good shape, rooms were clean and comfortable, and staff was super friendly.

Great location, convenient to downtown Boerne and only 25 minutes from the San Antonio Airport…read more Staff was friendly and welcoming. Our double queen room was huge, and the rates were extremely reasonable. There was plenty of off street parking available as well. Check in and out we're both quick and efficient. The best part of our stay was the complementary hot breakfast, complete with a waffle iron in the shape of Texas. We also had a lovely conversation with the woman who was running the breakfast area. We would definitely stay here again!

This hotel has ample parking! It was desecent for the rate. Hot breakfast and coffee was served…read moredaily! They have a small pool and BBQ area. They have a small gym as well! The Hilton app offers electronic keys to your room on your phone. Reasons why he doesn't get 5 stars shower leaks from side, tv glitched, and parts of room should have been cleaned better. Overall a nice place to stay of your on a budget! Less than 10 mins from Six Flags Fiesta Texas!

As a Hilton Honors Member this is one of the best Tru I have stayed at...me personally I love to…read moresit back, relax, and enjoy and here I can definitely do that out back by the fire pit. The swimming pool also has a nice sitting area with a cool fire feature by the pool. The inside has a nice sitting area along with a pool table. The outside grounds are well taken care off as well as the inside...rooms are nice and cozy. What I love about all this is that it all has a modern look to it. The hotel sits in a very nice area and there is plenty of places for food and shopping since you sit there at The Rim...if I ever need a stay for something around here this will be the place I'll be checking in...

For a moderately priced hotel, it was great. Super clean, very modern looking, well maintained, and…read morea good staff. Honestly, a great spot for business travelers because you have a kitchen in the room. The rooms are spacious and very well maintained.

I stayed at this hotel for 3 days…read more The good: Staff is very friendly, attentive and helpful. Breakfast is provided and has enough options to get by in the morning. There is a Walmart 5min walk from it. The no so good: the room I was given was smelly very musty, the AC worked fine but it has a smell of sweat and definitely could use some open air ventilation or to let the door open for some time. The halls smelled better than the room. If the smell of the room can be improved this is a decent hotel to stay at.

Food-Services-Pool-Store-Parking-Bathrooms-Showers-Tress. Everything was Fantastic ! Easy…read moreReservations, Playground for kids.

Great KOA to visit San Antonio. Located about 15 minutes Uber from downtown or 25 minutes by bus…read morethat stops right across the street line 24 We didn't use the pool or the laundry or bathrooms for that matter but I am sure they are kept like the rest of the facility Way in and out with the I-10 nearby