I had a color, cut, and highlights done by Summer. The problem is she neglected to let me choose the base color and highlight colors from any swatches. I wanted light brown for the base, and golden yellow highlights. I could not see the colors until she was done. I mentioned to her as I finally caught a glimpse in the mirror, that the highlights looked gray or silver. I asked her about it and she ignored me. Then, when I could finally see the results, I told her that I had expected golden highlights like I normally get. So, I ended up with dark brown hair & silver highlights. I told her that this was not what I requested. The entire time she was working on my hair, she was distracted by answering the phone even though there were two other salon ladies there. I repeated again to her that what I had wanted, which was not what I got. She ignored me. I paid her and left. I'm not going back. If she had brought out the swatches to allow me to choose, that would have helped with any confusion on her part. I texted her again that what I got was not what I wanted or asked for. She ignored my text messages. read more