I purchased 8 PVC 3mm white name plates for a wall at my place of business. The name plates will be placed under clocks where we have different areas of the country with different times. Before purchasing you must complete your requests, then you receive an email from management or someone designated to handle your request. I specified what we needed...plaques (name plates) to go on our wall but with the ability to come off regularly as we rotate the name plates under our 4 clocks.
The request had to be sent back 3 times as letters on each plaque were different. When I sent it back the 3rd time (with pictures of how it should look and a detailed email of what I wanted), I was told I needed to pay a $25 fee to change. NO, I do not! It was the design team who either did not read the quote or didn't understand that you can't have shabby plaques that look different. Management called me and literally over-talked me as if I didn't know what I wanted. Finally, they got it right. They placed heavy duty stickers on the back of the plaques which literally tore the wall when we tried to remove it only 2 days after placing on the wall. I contacted Signarama in Richardson, sent them pictures of the torn wall, told them I asked for something that I could remove regularly without harming the wall. I did not know at that time that what I needed was Velcro and they certainly did not offer that to me. After 2 weeks I had no response from Signarama. No apology, no customer service rep asking how they can make it right or help me camouflage the wall. I finally had to call the California corp office to get someone there to communicate my concerns. Still, they allowed yet another week to go by before reaching out to me asking me to pay for larger plaques. I expressed my concern again. I asked for help making larger plaques to cover the damage as it would be much cheaper than having the entire area re-painted. Their response was it was my fault for not asking for Velcro, and then stated that Velcro on new plaques was not an option!! Still, no apology. No discount for their mess up. I only received emails from the front desk rep. Noone from management bothered to reach out to us to fix this. The order was only $95. It wasn't the money and the plaques were very nice. It was the horrible customer service from leadership at the Richardson, Texas Signarama. I opted to pay Alphagraphics in Richardson an additional $10 for a very nice group of 8 plaques and received superb customer service. That's really all we want...a company who doesn't rush the job because it's small and then not respond at all unless you go over their head to the franchise' corporate office. Needless to say, I will not make another purchase with Signarama nor refer them. October 2018 read more
