The first week of January my son and I stopped in to inquire about truck and yard signs for our construction business.
We were dealing with Chris S. After discussing our needs we went back to our office sent back a rough idea of what we wanted and Chris eventually fine tuned our details and we approved them for production. Id say sometime around mid Feb. We were told a couple of weeks max to receive everything. Well two weeks, three weeks passed with excuse after excuse. Broken equipment, new software learning curve, illness, on and on. At some point something was produced but wrong. Truck signs weren't as per our design, not trimmed as discussed, missed red stars on the white truck signs, etc. Apologies galore but poor results. Yard signs were the only product made as discussed. So we were told that because of the problems your shop was experiencing with equip and software the project was being farmed out to your Danbury associates and we would have them back in about a week at a drastically reduced cost. Well that was 6 weeks ago. I called and asked Chris last week and wanted an update and answers. He was going to look into it and get back to me. That was 6 days ago. I don't know how you stay in business if this is standard operation. Horrible service, poor product, disingenuous and evasive. I'd appreciate some answers on when we can expect our properly produced truck signs.
I'll look for a call in about a month. Sad. read more