I've been a long time Customer of Sigman Animal Hospital. I am also a breeder and I've had numerous surgeries done by Dr. Suttles. On May 16th, 2025. I had taken one of my puppies, as I have done so many times before , to see the vet but Dr. Suttles was not working that day. I had to have the puppy seen by Dr. Childers. Brandi, who works there, is an awesome employee . She came in and asked me if it was OK to do x-rays and I agreed to that that charge but it was $175. I had never paid that much before. They asked me if they could do a fecal and I agree to that. I agreed to do the subcutaneous fluids because she was dehydrated. I asked them to board her overnight. They board animals all the time that take medicine and I'm sure they are never charged for a hospitalization. So instead of a boarding fee, I was charged a hospitalization fee. My dogs appointment was on 3:15 and my pick up at 4:59 the next day which 25 1/2 hours . I was charged for her to stay over night because I asked her to be but it wasn't explained that I would be charged for hospitalization. The difference is about $20 more for hospitalization plus the extra fee $22 I was charge because she was there for a little over 24 hours I I guess because she sat in a kennel an extra 1 .75 hours . Another charge, A Cerenia injection was given to her which I didn't approve and don't even know what it's for. The charge was $33. I was never asked about her getting the injection. I was never told how much a general health profile was going to be. $143. I would have passed on that if I knew the cost because they had already figured out what was wrong with the puppy .
When I called up there to speak to Dr. Suttles, I was connected to someone other than her. I believe she was some type of office Assistant. Knowing that I had spent between $2500 and $3000 since January 2025 w/ Dr. Suttle's, who is the owner. I had asked the assistant to have her call me, which didn't happen. I felt she could call me so we could go over the bill. I had never complained before about any of the costs of my bills. I just paid them . So $687.86 later, I went through my bill and had questions about charges up to $220. And got no answers. It very disappointing. read more