Wonderful and loving staff. I live near Atlanta and it's worth the drive to visit Monroe Animal…read moreCare!

Dr. Hernandez, Dr. Wise and Dr. Lewis are exceptional vets. Along with the rest of the staff, this…read moreis a great place to take your pets with their nurturing hands and hearts. They are patient, thorough and very caring to you and your pet. I would have given 5 stars but there is one vet that we saw 1 time and as long as we do not see Dr. Durrence, we will continue to go back. She was very short and didn't want to listen to all the symptoms our sick dog went through the past 24 hours, but what really did it is the disrespect she gave to the Care Associate, Rebecca in front of us. She must be as exceptional as the other vets and maybe she was having an off day, but the disrespect in front of pet owners was a no-no for me. Due to the extreme care the rest of the staff gives, we will stay and request that our dog not see Dr. Durrence.

People were pleasantly to talk to but the problem I'm having is being charged for stuff I did not…read moreapprove or ask for bills of upward 300$ for stuff that they did, yes I asked for some but most i didn't even know they did and was not told till I seen the bill and had to ask what it was yes the people are pleasant but they are sneaky with what they do and you will be charged for stuff you didn't know they did and did not approve of if anything I would say find another vet that does everything you ask and nothing more then that that's not necessary at all

Best Vetenarian Clinic ever. Hands down. Super accommodating staff, knowledge Vets and affordable…read more I trust them explicably. Shout out to Katie there. She is AMAZING

Doctors Dawn and Donnie Delong are both exceptional veterinarians. They are skilled in their…read morepractices and are very caring people. You won't find a more empathetic veterinarian than either of these two professionals. They model the behavior they expect from their staff and therefore you will also find some very great people to work with at the staff level too. They have helped us with regular care of our three dogs for over 9 years and have done some significant surgeries on them as well. We have used a lot of veterinarians over the course of our long lives and I can honestly say, these are the best

Very upset th Is practice can't even run blood work or urine as you wait. Takes one to two days…read morefor results. Was catchino my dogs urine with a spoon with a cup taped to it. When I called for an appointment for another dog we have thhat was sick they said sorry we have no time to see her. Unprofessional and not impressed at all as a new resident to area.

Dr. Stirn and his staff are the most amazing group of professional fur baby health care and…read moreemergency care. I'm not sure if ole Lena knows how to pick up an actual telephone and push those number buttons after you hear a dial tone....instead of trying to avoid all human interaction via a portal or a text message.... But from years of being with Dr. Strin and his group, I can tell you that they always answer their work phone number during business hours and will always get your family fur baby members in ASAP if at all humanly possible. Maybe you should give them another shot, I am taking our new cat for her spay tomorrow, and I will let you know how incredible it goes as always over the years! Thanks - Suzanne & Steven Thompson

When I first got my fur baby they were consistent with answering the phones. He received all of his…read moreinitial care including his first vaccines there. That lasted for maybe the first 8 months. For the past 6 months, I've continuously called, submitted inquiry's on their website and texted them regarding appointments and I have yet to get a respond. I've taken him somewhere else for vaccines as well as to get him neutered, but each time before I make the appointment elsewhere I've attempted to try them because of the convenience, and it's the same thing. Very unprofessional business.

Such a caring group of vets. Our dogs love going. They treated our sick, aging girl with so much…read morelove , and provided her with quality of life til the very end.

hate writing reviews like this, but after repeated issues, I feel it's important to share my…read moreexperience. I've been a loyal client of this veterinary practice for years--even after moving 45 minutes away, I continued making the drive because I trusted them. Unfortunately, that trust has been worn down. On March 6, I scheduled an appointment via text and was under the impression everything was set. I drove 45 minutes with both of my dogs, only to be told when I arrived that there was no appointment on record. I had important concerns I'd been waiting to address and was simply turned away. This is the second time a scheduling error like this has happened. Between busy schedules and the cost of gas, this kind of mistake isn't just frustrating--it's completely unacceptable. At this point, I've lost confidence in their communication and level of care. It's disappointing after so many years, but I'll be taking my business elsewhere.

Countryside has cared for all my furbabies and I'll always choose them over the other so called…read moreaffordable/big chains. From regular checkups, pg testing to delivering my dogs pups via c-section. I'm not sure why they have any negative reviews, they've taken my "panicked/dog ate something) calls and responded immediately, to scheduling regular visits and following up after I take my furbabies in. Dr. Covall is my current pups vet, but I've had the pleasure to work with all their Vets and never had a bad experience.

BEWARE OF COUNTRYSIDE VET in Jersey/Covington! We have a horse therapy non-profit and have been…read moreloyal clients at Countryside Vet for over ten years with 13 horses and several dogs and cats. We never disputed a charge and always kept our account paid and up to date. We had an injured donkey that literally couldn't walk and Dr. Brown came out that day and told us that she just had a bruised heel. It seemed odd for how much pain she seemed to be in but we believed her and put her on bute and contained her in a small area as she suggested. A few days later we called her out again because there had been no improvement and she said it was because our farrier had not trimmed her feet often enough. We knew this was not correct because we just had her trimmed and the injury was very sudden. We just tried to do our best and keep her contained and on pain medication. They next week we were on vacation a couple of weeks in Japan and the barn manager called them out. Dr. Brown did over $600.00 worth of X-rays without calling us to authorize and still did not diagnose her. When we returned our farrier came out and told us she had two bowed tendons. He is familiar with Dr. Carter and was so shocked that Dr. Brown had not known that immediately the day it happened he said he would call personally to help us dispute the X-ray charge. We have attempted six times to speak with Dr. Brown or Dr. Carter regarding this and they refuse to contact us. We received a notice from a collection company for the $600 00 bill instead. Dr. Brown misdiagnosed two other horses at the barn at which we boarded; one was a simple thrush issue that she padded the bill to over $1,000 and another was a tooth surgery where she damaged an eye during the surgery and billed to remedy the mistake she made into the thousands. This was also price gouging a different non-profit. It's sad to think they would lose a loyal client for over ten years over a $600 mistake that they are responsible for.

First, I can appreciate when you call the first thing asked is, is this an emergency or can you…read morehold. I do mean hold anywhere from 10 minutes to 30 minutes on hold. I brought my friend and companion to get groomed. He was really matter on his paws. He won't let anyone touch them. He's a rescue and has high anxiety. For that reason he is out under anesthesia during the groom. I dropped him off and when I came back to pick him up and it seems that the person who brought him to me after it had been a while of me waiting was hesitant because he had been cut and he was bleeding so he needed a antibiotic topical and had to wear one of the cone hats. I thought about this before I called to complain I feel like he was injured there and that they should be responsible for paying the paying for the antibiotic and The cone hat I'm not asking for my money back for the groom I understand that accidents happen I'm not trying to fuss at anyone in particular I just think it would be a good gesture seeing as how he was hurt there that they could bill for the cone hat in the top of the antibiotic. So I spoke with office manager and she was out when this happened she was on vacation I spoke with her and she said she would get back to me a few times and she didn't I felt like I was being brushed off and my little puppy is my love he's my little companion it means a lot to me that he was hurt there and I am upset about it but they should be upset about it too I mean it happened there the doctor looked at it thought it required anti-biotic ointment topical and the hat. But when I spoke with the office manager and she said she had spoke with the doctor and the others that had something to do with what happened to Anakin they suggested that he had a cyst that had I guess ruptured while they were trimming him at no time during the afternoon where I picked him up did the doctor or the lady who brought him out to me say anything about there being a cyst he said he accidentally got cut he's been bleeding and oozing and he has to wear the hat so that he can't lick his foot I was really upset but I didn't act out I went home and thought about it and obviously manager was back in on Wednesday and Friday I spoke with her after she had spoke with her staff and she said that basically it was Anakin's foot that was the problem and that the doctor had said he had a cyst remember and they never said that word to me when I picked him up so I am on a rant and I feel like I have not been fairly treated of course my my dog fairly treated at this point he had to wear the cone hat and it stretched both sides of his neck as it has even wearing it. So, if you were looking for a new vet or a new groomer you might want to read this about this rethink the visit if I can give it zero Stars I would so give zero stores

10/10 recommend Dr. Chan! He did my dogs neuter yesterday and it could not have gone any better! He…read morewas very thorough about the process and any going home instructions. He even sent home a VERY detailed personalized post op sheet! He was able to answer all my questions before I could even ask them! If you're looking for a great group of people that TRULY love your babies and go above and beyond THIS IS THE PLACE TO GO!

I took my 2 cats to the office for their vaccines. They were very past due because I find it's so…read morestressful to round them up and place them in their carriers I was immediately greeted and helped into a room. The tech had long red hair and immediately went into making the cats as comfortable as possible. She brought out a bed and sprayed pheromones to calm I had a later appointment and needed to leave them. She and dr Kline reassured me they could be housed together. I just truly felt like these people cared! Thank you so much Happy Tails! You all rock!!

Disappointing tone, condescending care, and absurd extra fees…read moreI had to schedule an urgent visit here because our normal clinic was fully booked and I needed to bring my cat in after a stray literally broke through our porch screen to attack her inside our own home. I was just trying to be proactive and prevent a serious infection, but the whole experience was terrible. Instead of focusing on my cat, the vet spent the visit lecturing me about the dangers of outdoor cats. She went on and on about how outdoor cats don't live as long, how they get hit by cars, get attacked, or catch rabies. I explicitly told her I agreed with her points, that we live nowhere near a main road, and that I'm balancing family dynamics with cats who love the outdoors. But she just kept preaching. She even condescendingly told me I should put chicken wire over my screens or build a catio--completely ignoring that chicken wire isn't predator-proof and that the stray broke into what should have been a safe, enclosed space. On top of the attitude, their billing practices feel like total nickel-and-diming. Every single medication option had a separate "service fee" tacked on ($12 to $30 extra per item), which basically doubled the cost of the medicine itself. When I asked what the service fee was for, the staff told me it covers counting out, packaging, and bottling the meds. But the anti-inflammatory they gave me was a single, factory-sealed blister pack straight from the manufacturer. All the clinic did was slap a prescription sticker on the box. Charging a full fulfillment "service fee" just to put a sticker on pre-packaged medication is ridiculous. I came in looking for compassionate care during a stressful situation, but left dealing with condescension and bogus fees. I won't be back and definitely don't recommend them.

Dr. Moon took great care of our senior rescue chihuahua Cannoli giving her b12 acupuncture and…read morelaser therapy as a non-invasive, drug-free treatment to reduce pain and inflammation while promoting soft tissue healing for her luxating patella. We love Dr. Moon and can't recommend her enough!

dr. Moon (and her wonderful assistants) is the best veterinarian I've ever had, and I've had pets…read moreall my life. Not only is she an extremely competent and incredibly smart vet, but she is also a deeply kind human being. My pets have always loved her, and she has been so good to me as an owner. I would tell anybody with pets, cats, especially, to spend the extra $20-$30 to get the vet come to come to your house. It is a world of difference, with the anxiety, the travel stress, all over convenience of having the vet see your animals where they live. It is truly worth every penny! Dr. Moon is a wonderful resource and I urge anybody to try her today

We have used this vet for years and they have always been kind, above and beyond on fitting us in…read morewith farm calls when we had a semi-emergency and we've never felt overcharged. Holly does a great job and Dr. Frost is very attentive and knowledgeable. We highly recommend them.

We have been pleased with this vet. They were one of the…read morefew places who let pet parents back with the pet during COVID, I believe. The only reason I am giving this a 4 star review is because the exam rooms are always too warm. I often feel light headed when in the room and have to sit down during the exam.