This was a very sad day, because we had to say goodbye to our sweet old boxer, Goose. We brought…read morehim in with a lot of pre-existing health issues, and the staff here was so incredibly kind, caring, and welcoming. I've never seen such a wonderful, open-concept vet facility before. They immediately worked to relieve his pain and clearly explained all of our options. Dr. Poole was a great comfort to us during this time. If you ever need an emergency vet, this is the best one!

Visited with my pup this evening and was grateful to the staff at VEG…read more From the moment I walked in the door, we received prompt assistance as well as compassionate care. When the person at the front desk saw me walking up, she jumped up with a laptop and ran to the door. I was immediately taken back and then put in a room with my pet. As the front desk person did intake, another person did a quick exam and vitals on my pup. Within minutes the doctor was in to examine: recommend, and answer my questions. What stood out to me was the compassion that each and every person displayed. They knew that my pup was in pain, and I was stressed, and they truly cared. The staff here was nothing short of amazing.

I hope you never have to visit this place, but know if you do you and your pet will be treated with…read morethe upmost respect, kindness, and patience. We've had to visit twice. The first time our dog had a mass on his face. He was extremely wary and skittish coming here, even pooped on the floor from anxiety, but the staff was super calm and patient with him. They assessed him and gave us our options. When they removed the mass, they gave us detailed instructions on aftercare and encouraged us to call if we had any follow up questions. Unfortunately, the last time we went was when our dog passed. They assessed him and gave us the news, giving us ample time to grieve. Some of the staff even remembered him for the first visit. They gave us our options and sent us a card signed by the staff which we certainly didn't expect. I'm super thankful for VEG ER and the people who work there. You can tell they genuinely care about animals, and that care extends to humans too. Know you will be in good hands if you have to come here. Parking: There is a free parking lot. It's relatively small, but we never had an issue finding a spot when we came.

I do not write many reviews. Yet, after spending time there today, I felt the need to go online and…read morewrite one. From the moment you walk in the door to the moment you leave, every person you deal with is nice and empathic to you and your pet. Cannot say enough good things about this place. Like any emergency vet, it can be on the pricey side. Yet, they have many options for payment and treatment. The staff works very well together is one thing I noticed. Made you feel like a whole team of people is helping your pet.

I cannot put into words the horror I went through after trusting BluePearl with my dog, Misty. She…read morehad ear hematoma surgery and not long after, she suffered a seizure. She collapsed on the hardwood floor, thrashing and snapping her head from side to side for what felt like an eternity -- nearly 5 minutes. I have never in my life seen Misty like this. She looked like she couldn't even breathe on her own. I truly thought I was about to watch my dog die right in front of me. What makes this even worse is that I was never warned this could happen. The staff rushed her discharge, handed her back to me without any real education or concern, and sent us home as if nothing serious could occur. There was no sympathy, no urgency, no sense of responsibility for my dog's safety. Misty weighs 52 pounds -- in the middle of this seizure I could barely even lift her. I had to drag her limp, thrashing body just to get her onto her bed so she would stop slamming her head on the hardwood floor. No owner should ever have to go through that alone. I even have video proof of this nightmare that I will attach with my review. As her owner, what was I supposed to do in that moment? I trusted these people to keep her safe, to care for her, and instead I was left completely unprepared and traumatized. The lack of compassion and communication at this hospital is inexcusable. I will never bring Misty back here again. Pet owners deserve a hospital that takes the time to properly monitor, educate, and support us through situations like this -- not one that treats our beloved pets like just another number.

I was so impressed with this group of folks. The facility was clean with coffee and comfortable…read morechairs (ok... semi-comfortable:-)). The receptionist was super friendly and I cannot say enough about the tech staff and Dr. Harwell. She spent a lot of time with us, answering lots of questions, and you could tell she really cares about the animals in her charge. I wish she practiced as a general veterinarian as I would sign up first thing. We had almost no wait and were in and out in an acceptable amount of time.

Sadly my 15 year old baby was sick and I took him here. After their evaluation it was determined…read morehe was not doing well, as I knew, and euthanasia was the most humane option. It was hard saying goodbye to my baby. He will always be my baby. I miss him everyday, but the staff were so kind and patient and explained everything. The last moments I spent with my puppy dog were so special and I'm thankful to the staff here for what they did for me and him.

Wouldn't recommend We were there for three hours…read more And it was crazy expensive And I still have to go to our vet in town tomorrow

The best er vet I've ever been to. You can tell that they really care about the pets that come in…read more Everyone here is so sweet, it made my hard night much better knowing they treated my girl like their own. The vet worked so hard to figure out what was wrong with my dog and thankfully she figured it out, she was on oxygen all night, they let us in the back to see her and its such a comfy/cozy place for the animals to be at. 10/10 recommend this place, they're absolutely amazing!

We had a need for the services of this company and it was an excellent experience. We made initial…read morecontact by phone and the receptionist was kind, courteous, knowledgeable and calm. A great start during our circumstances. We arrived at the facility and were greeted promptly and courteously. Once the doctor saw our fur baby he came out personally with a full report. He was most professional and kind. We hope we don't need to use services of this office again but feel comfortable that should the need arise we will feel confident using them again. Thanks so much!

We took my cat in he had a urinary tract blockage. We were given a bill at first of $5000. Had my…read moreaunt not been with me that was a vet tech for 30 years they would've talked me into putting down my cat as opposed to pay in that $5000. She looked through the bill and then talked to the vet and got it down to $700 and then we got another $130 back. She figured out how they could do outpatient care for him for the day and then send him home with us. When I took him to my regular vet on Monday morning, he was appalled. They had tried to talk me into a surgery for him. They had tried all kinds of stuff. It was just the worst experience I've ever had and I have been to a emergency vet quite a few times over the years with dogs and cats. I do not recommend going here if you're gonna go somewhere for an emergency vet go to VCSG in Chattanooga.

We've had to take our dog here twice in the past few months. The staff is all very nice and they do…read moretheir best to treat your pet, even if they are difficult. They are SO reasonable with their prices, too. The first time I went I was shocked to get a bill of less than $500. That's pretty much unheard of with emergency vets. Very nice office in a convenient location.

Easter Sunday afternoon my sister Sherrie and myself took her sweet dog Lola to North GA Veterinary…read moreSpecialist. The facility was clean and we found everyone friendly. Lola was clearly in distress and wasn't breathing well. After the vet saw her X-rays it was determined that Lola had fluid in her lungs due to tumors in and around her lung. Every single person we encounter at North GA was professional and kind. We decided that it was best for Lola to put her to sleep. When the time came we held Lola while the vet gave her the shots. I wish I could remember the vets name as she was so patient and sweet to us and Lola. I would highly recommend North GA Veterinary Specialist.

Easter Sunday I took my Cocker Lola to this Clinic. I wished I could remember her name. She was so…read morecompassionate. I knew my Lola had cancer but what I didn't know how advanced her cancer was. Lola was a much older dog. Its been less then 5 months when I lost my husband, now this. No other choice but to put my sweet baby to sleep. My Sweet Dr. I hope you will see this review. You showed me her exrays and explained everything so clearly. It's been heartbreaking for me but this Dr. Really went out of her way to comfort me and my Lola. Thank you!! Sherrie Gray

There probably couldn't be a poorer place to take your pet in an emergency…read more Our dog had swelling below her left eye and we brought her in last night. When we were seen, the vet tech asked the basic questions, then she said the doctor will be in next to see us. But instead she came back with our quote for the medicine they were going to give us. Her coming back with the quote and us not having seen the doctor was disappointing, it was as if they had no urgency or care. Then the doctor came in and he offered no help whatsoever as to what the potential issue could have been. All that to waste $300 with no help for my dog and now we have to take her somewhere else. Don't waste your money here.

Came all the way from Columbus Georgia to get care for my dog and I was very impressed. It was…read moreworth the 1.5 hour drive. The front desk staff were very sweet and personable. The back staff and Dr were awesome as well. I knew taking my dog to an emergency vet would cost more but I was ok with the price I was quoted and it seemed reasonable. My dog hates the vet but did amazing there and didn't even shake. I highly recommend this place for any animal owners in an emergency with their fur babies.

So thankful for this place! My dog was impaled by a fence and they took her right in, explained…read moreeverything and I got to watch the entire surgery. I highly recommend this place! In the past I went to blue pearl and they would have been triple the price along with poor service. Highly recommend this place when you're dealing with an emergency!

My wife and I visited VEG Brookhaven in mid-November when my dog was viciously attacked by another…read moredog during a nighttime walk. It was an extremely traumatic experience for both me and my wife. While the nurses were all nice enough, our grievances primarily lie with the doctor who was responsible for our dog's care that night: Brina Baker. She was immediately unapproachable, despite the awfulness of the situation. I calmly tried to explain what happened as soon as she introduced herself, at which point she instantly cut me off, saying curtly that she would conduct her own examination of my dog. She then gave me a quick assessment of what she thought would need to be done with our dog that night, and then got visibly irritated when I asked her to repeat what she had told me to my wife, who was nearly inconsolable over the phone and on her way to VEG (our dog was bleeding and had suffered several bites from a large pit; he is a miniature goldendoodle). Her exact words were something to the effect of, "keep your wife on the phone so I don't have to keep repeating myself." The nurse took our dog away for some x-rays and diagnostics, the results of which were never explained to us, as our dog was immediately put under anesthesia and placed on the operating table. We did agree to have him put under and have his wounds seen to but didn't realize we'd be in the dark as to what the x-rays showed, and what exactly was going to be done to him. Dr. Baker had initially said that she was going to determine what she'd do after the x-rays were taken, because it was only then that we would see whether the attacking dog's bite marks had perforated the abdominal wall. When we tried to ask about what the prognosis was, and what Dr. Baker was doing to him--even after she had told us we could come up and watch them operate on him on the table--she tersely refused to explain anything until the operation was over, and no one bothered to explain how bad our dog's injuries were prior to that point either. DURING the operation, while my wife and I were sitting completely distraught in a corner of the ER, Dr. Baker laughed and joked with the nurses in the building while suturing our dog and installing a drain in his stomach. At one point, she loudly stated, "I've never done this before" to one of the other employees. Whether this referred to installing a drain or installing that specific kind of drain in that way, we did not know, but this was EXTREMELY troubling. At one point, she also shouted at a nurse an order for a certain amount of medication, which was relayed incorrectly back to her, and which she confirmed anyway. Luckily, a third nurse heard the discrepancy and corrected it, at which point Dr. Baker laughed it off flippantly. At this point, my wife and I had no faith in her, but decided to keep quiet since our dog was under her knife. Fast forward a couple of weeks, and the drain that Dr. Baker installed was put in so haphazardly (this was confirmed by both our primary vet and a specialist) that our dog developed an abscess and inflamed lymph nodes around where the procedure took place, which also led to a limp in his front left leg, due to further inflammation of lymph nodes in his arm resulting from infection. We have been told that the drain was not only too big but also oriented incorrectly. Not only did we pay nearly $2,500 the night that we visited VEG, but we were also emotionally tormented by Dr. Baker's flippancy, uncommunicativeness, and utter lack of compassion, as well as left with enduring health complications that we are still dealing with as a result of how she botched his wound treatment. At this point, we are evaluating our options as far as how to get justice for how we and our dog were treated, as we believe he was the victim of malpractice. For the amount of money we paid the night we came in (and VEG, as an ER, is extremely expensive), we deserved better from both a veterinary and an interpersonal perspective.

Great service and very nice people. The price is very fair and the location is convenientread more

I took my poodles as walk ins and they got them in immediately so very pleased with them and their…read moreprofessionalism