I did a quick purchase of some cigars to get a look at the establishment. I was impressed. I…read morerandomly grab two cigars and both were excellent. The patio requires a membership to utilize, but they have areas inside where you can smoke your cigar. I plan to visit again soon. The host was pleasant and very helpful.

Great to establishment! Service was crisp and cordial! Humidor nicely stocked! Value was mid range!…read moreWorth the trip!

Service was great! They had exactly what I was looking for, plus so much more. My dog is picky but…read moreate these with no problem, also priced well.

During a short trip to smoke station I asked Dominick what the heck this was. He explained how…read moreacted as a water replacement for your pipe, and that you're supposed to use immediately after cleaning it because this solution keeps the pipe clean. Oh, and it "tastes like strawberries." On that note, I was sold, and took it home to put to the test. Once filled, didn't have to clean this thing for a week, compared to the typical two days. On my next visit I'll be purchasing the apple pucker flavor! Thanks Dom!

Called this shop because I'm visiting from California to ask for a certain product and the guy just…read morehung up on me after asking. Thought it was a mistake but when I called back he picked up and hung up on me AGAIN. Customer service here is horrible.

Great Smokeshop! They carry everything. Very knowledgeable and awesome customer serviceread more

This place is basically a cross section of Chicago, the US, the world. There are a number of…read moreincredibly diverse and interesting regulars, all of whom take pride in the shop, which reflects well on tourists and other customers. The cigars are also well-priced, and I've never had a dry one. Goes well with an expresso or cappuccino, which the shop also sells. There aren't many places like Hubbard & State. It's worth visiting, if not becoming a regular, if you're around.

Decent selection nice to have a place downtown near where we were staying. The clerk was nice and…read morevery friendly

Very clean and respectable business. A nice selection of apparatus for all of your tobacco needs…read more The employees are also super social and friendly, but they never hold up the line.

Sold me a faulty battery, refused to exchange it and just had a horrible attitude overall. He was…read moresuper condescending from the jump when I just wanted to be compensated for a faulty product..

really nice convenient location and the prices are nice. my cart exploded before i even used it,…read morebad product. the staff was really nice

Service is horrible, I have never had a good experience here. The employees are rude and do not…read morecare about their jobs. I have never once been greeted when I walk in, I say hello and no one even responds, they look at you like 'what do you want'. The employee today was irritated that I woke him up from his NAP. I walked in and asked if they had a product, he lifts his head and says "nope" and lays his head back down. If you come here, expect to be ignored, dismissed, and made to feel like an inconvenience for simply existing in their store.

Best service ever. Thank you So Much, Manny and all the…read morefolks Rock. Best Glass in Chicago!

I hate writing bad reviews but it's important for people to be aware of the type of businesses they…read morefrequent. As a resident of the downtown area, this shop was my go to for different odds and ends, typically every few months. Over the years, I've noticed the jump in prices but attributed it to the renovations made to the shop. With Covid slowing down business, I understood the money had to be made up somewhere, and so I let things slide. After all, neighborhood shops like this are at risk...which is why they should treat and charge their customers fairly. A few days ago, I visited the shop and was quoted 3x the normal price I've been paying for the item. I was flabbergasted and thought maybe I heard the rep incorrectly. I didn't. Needless to say, I left, drove up the street to another shop and found what I needed at a fair price. Later, after reading other reviews, I realized that I wasn't the only one with a poor customer experience. In closing, I'm ALL for supporting small businesses but not when they introduce tactics like price gouging. Their decision to do so could very well explain why the shop is seemingly always empty.

Great cigar selection. Lot of DuPont lighters. They also fixed a DuPont torch for me and did a…read moregreat job. They're great at helping to pick out the right cigars too.

They always smoke outside on the sidewalk and the stinky smoke puffs into the faces of passerbys…read more Yuck!