I hate having to take time out of my busy schedule to write a review like this, but here I am…read more I called S. Ferro Heating and Plumbing and scheduled an appointment for three straight days, and every time the appointment was pushed back. On the fourth day, no one showed up at all. I called the company to find out what was going on, and somehow my phone number was blocked. This is, without a doubt, the worst plumbing company I have ever dealt with. Completely unprofessional, unreliable, and disrespectful of their customers' time. Save yourself the headache and go somewhere else for service. I honestly have no idea who is running this company, but this is not how you treat customers.

Showed up at the wrong property, broke in somehow, replaced a perfectly functioning water heater…read moreand upon realizing their mistake reinstalled an old water heater and caused sediment to clog faucets and baths, then wanted to charge an exorbitant amount to fix a problem they created from scratch. I fixed it for them, then called them later with a simple you owe me one please fix, and they quoted a go f* yourself price. Don't trust these scumbags not an honest business

I live in a 2 condo building and both of us decided to upgrade our gas boilers to high efficiency…read morecombination units and we got 4 quotes. Rick's was the lowest (everyone quoted the same unit) and he also did a great job explaining what he was going to do, working with us to figure out how to configure the tight area we were working with. Installation went smoothly and he provided us with the rebate paperwork that we needed to get a good chunk of money back. Both of us at different times had different questions for him and he patiently swung by to answer and tweak the settings for our hot water. I appreciate that he didn't disappear once the install was done. Overall, nothing but good things to say. Price was right, service was great and he stands behind his work. Highly recommend.

This firm came to my home to repair leak in tub drain. This repair appears to have been done…read morecorrectly. The repairs to the Symmons Shower control was not done correctly. They made 3 visits to my home and on last visit, said all repairs done! This week, shower handle hard to open and hard to shutoff. Their work is not great! I paid them over $700 dollars and emailed him that same issue is not fixed. No response! When I hire serviceman , I expect issue to be fixed!

I called this business because I had concerns about the condition the company left my basement…read moreafter doing some maintenance work for a neighbor in my condo building, namely, they plastered their stickers on my new water tank, which they did not manufacture or install for me. The person who answered the phone took a rude tone and hung up on me when I asked they return to the property to remove them. I was very upset because I only had the unit a few months, was still paying off a loan on it, and it was vandalized without my consent.

He was quick to reply but my cell phone was not near me so I did not hear it. I phoned him the next…read moreday and he asked a few quick questions and asked for photos. I went downstairs and said "one last time" because my fingers weren't "working well" after a day of keyboarding ... voila ... I got the snap ring to close for the garbage disposal. I will check with Green Tech the next time I have a plumbing issue. :-)

On a Saturday of the coldest day in decades, our furnace stopped heating. Daniel did show up a…read morecouple of hours later. For over $600 he did restart the furnace but he couldn't explain why it stopped or why he was charging us labor 3X.

Dan came by on recent weekend evening to look at the furnace that was only blowing cold air. The…read moreunit was old and past it's useful life. After a brief examination he explained that the heat exchanger had two cracks (even though the invoice stated "suspected cracks"). While that is certainly a concern it was not the reason the furnace stopped working. He got testy with me when I asked what specifically caused the failure. Said he'd call Carrier to see if the part was still available (or an alternative), took his $199 and promised to call the back. The callback was never received. Poor review for getting testy and not following through and providing options. Decided to have another company replace the furnace.

We used Cooling Unlimited to install our heat pumps…read more 1) Cooling Unlimited submitted our Mass Save paperwork incorrectly. After agreeing to complete paperwork for a whole-home rebate, they submitted it as a partial rebate. They were unable to secure our full rebate. After we contacted Mass Save directly, we recovered the full rebate. 2) After the installation, our upstairs heat pump was not operating properly. Cooling Unlimited came out multiple times to inspect the unit and told us it was working adequately. Only after I showed them that the temperature coming out of the upstairs unit was not appropriate did they agree there was an issue. They told us they contacted the manufacturer and ultimately fixed what they described as an issue with the unit. 3) Our upstairs thermostat did not operate correctly after installation. Cooling Unlimited replaced it, but the replacement thermostat still does not measure the temperature correctly. 4) Cooling Unlimited installed a glycol feeder and heat exchanger. Our oil company later told us that the heat exchanger was undersized. We asked Cooling Unlimited to come out and inspect the heat exchanger. Cooling Unlimited then told us they had sent someone from Bosch to our house to inspect the heat exchanger, and that the Bosch technician said it was fine. 5) After all of this, I called Bosch directly. Bosch told me they had no record that Cooling Unlimited had registered our units them and that they had never been contacted from Cooling Unlimited about our units. This made it unclear who Cooling Unlimited had actually contacted when they said they had spoken with the manufacturer. 6) Cooling Unlimited installed incorrectly sized filters in our air handlers and had cut the filters with scissors to make them fit. 7) Cooling Unlimited is now refusing to honor our service contract. We signed a three-year service contract that included annual service. We did not receive service from them in the fall, and they are now saying we cannot receive our annual service because it is spring.

Do not hire. 5 days in advance made an appt for review and repair on 6th day. Dispatch can't…read moreprocess factual information and relay that info to the worker. Assigned 2 hour window was told call would be made when tech was on their way. No call. I called them response he is running late and ac again not working right on 3rd floor of my house. I left the house unlocked and provided photos of all red error lights in circuit board. 2 hours later I get a text to complete a survey. Called dispatch got hung up on . Called again mid sentence got hung up on again. I wanted to know, one thing as the tech didn't reach out at all. Is the job done? Is he coming back? Dispatch says I will call you back. 50 mins later no call. Its close to 5pm, I call again, dispatch says no one is here, let me put you on hold. Hung up on again. Call back again 457 some handler company rep not dispatch says I take notes and you will hear back Monday, 3 days from now??? Unacceptable!! 503pm original dispatch calls me and says read the notes, I did. They make no sense can you have him call me, no. Is he coming back, no. Problem doesn't show in written format that what I asked to be addressed was even looked at. Added freon? Where was the leak? System put in 3 years ago why would there be a leak only impacting 25% of of my house. No answer. As I write this at 1am the problem still exists, the temp across that floor is 82 degres!!! Refund me you fraudulant company!!!!

Extremely professional- very informative-kept me apprised of everything I needed to know-punctual…read moreReally nice guy Ray showed up and was just great explaining everything to me and helping me make my heat pump work better for me. Finally, a great experience with a service technician-it's rare these days!!

We had Morris Plumbing install a split AC unit. They were fantastic. From their response on the…read moreinitial phone call to the rep's visit and recommendations, they were extremely responsive. Chris arrived on time (a big plus for me). He gave us excellent advice, a true expert. They coordinated installation at my convenience. Manny and Dan installed the units -again - arrived on-time. They said 7AM - and they were unpacking their equipment by 6:55. Both of them were so nice and friendly. Their work was clean and even suggested wrapping the units since the hardwood floors were going to be refinished the next day. Excellent idea! saved us a lot of headache if all that dust got in the units. Would DEFINITELY CALL THEM AGAIN!!!!

Andrew was top flight. Worked quickly to diagnose and clear the drain. He was personable,…read moreprofessional and clearly knowledgeable. He explained in detail what had happened and why the clog formed. Also gave me instructions on how to prevent future problems. Because of him, I would use your service again and recommend Dash Drains to friends.

Good service when they finally arrived. Showed up at 6:30 for a 2-4:00 appointment windowread more

My first experience with Alwife. Responded to multiple…read moreneeds, graciously. Helpful evaluations and advice. I'll call them again!

Charged an hour of labor $170 to assess that they couldn't fix the toilet, then they charged about…read more$500 to replace the toilet. Not sure if it's standard practice to charge for an attempt to fix and then the actual solution. But at least the pricing was available.