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    Sierra

    5.0 (1 review)
    Open 9:30 am - 9:30 pm
    Updated 2 months ago

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    2 months ago

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    Famous Footwear

    Famous Footwear

    1.9(10 reviews)
    0.7 mi
    $$

    I came in to pick up an online order for four pairs of shoes after receiving a text that it was…read moreready today. When I arrived, the first associate let me know only three pairs were available. She was polite and helpful. However, another associate, Eladia, immediately chimed in to say I "should have received an email," even after I explained I was having email issues. When I asked about the refund amount, Eladia responded with sarcasm and an unprofessional attitude. She made unnecessary comments about my order and even claimed I "used a bunch of coupons," which was completely untrue. Her tone throughout the interaction was dismissive, condescending, and entirely unwarranted. She never apologized, and her behavior overshadowed the positive interaction I had with the first associate. I later called the store asking for the manager, who was out until Monday, so I spoke with the acting manager, Eduardo. After explaining the situation, he seemed to side with Eladia, saying she was "only stating what was true," ignoring the issue of her tone and attitude. This only added to the frustration. Because of this experience, I won't be placing future orders at this location. I will be calling the store manager on Monday, as well as the regional manager, to address the situation.

    I am extremely disappointed with how this business handled my order. I purchased shoes at the…read morehanford location to be shipped to the visalia location. I received an email notification that they were delivered to visalia, but the employee at the hanford location input the wrong address, and they weren't in store even though it said they were delivered. I was then instructed to check the nearest FedEx store (packwood creek), where the staff at that FedEx location checked the entire store, checked the stores personal mail section, and confirmed the package wasn't there. I returned to F.F. only to be told by the manager that "I" had to call customer service myself to resolve it. I corrected her that as a manager, that was her duty/obligation since it was their mistake. Already dismissive and unprofessional. I was then told a refund check would take 3-6 weeks to go to my residence. It's now been over 5 weeks with no check, and when I inquired about the status, they too said, "They have not received a check to be able to send to "reimburse me. " Now, I'm being told to wait a few more days, the 24th--which is now well over a month-and if it doesn't arrive, I'll have to wait another 6-8 weeks. This is completely unacceptable. The mistake was on their end, yet I've been left without the product and without a refund, and as a paying chstomer is being punished for their error essentially. If this is how they handle issues caused by their own staff, I wouldn't recommend trusting them with your money. Customer service was unable to expedite a check or cancel the check to do an inperson return with the original payment method. Instead, I was offered ...ready for this...store credit. The BEST they could do is store credit or make me wait.. Why on earth would I continue to give them my business? If I'm correct, doesn't this violate FTC law... 16CFR435.1(b)(1) & (d)(1) - "Prompt Refund" Definition If they cancel or cannot ship, they must issue a "prompt refund"--defined as a refund by check, cash, or equivalent within 7 business days . My refund has been delayed over 5 weeks, with a possible additional, ambiguous, 6-8 weeks if there's no correspondence by the 24th?? I received no product or a prompt refund. Thus making it a federal violation of consumer protection law. They did not deliver the item nor offer a prompt refund. I had graduation the next day and was left without funds... Without the product I needed and wanted and left with a lasting impression, they could care less. No in store discount for inconvenience. Just dismissiveness, delays, and excuses. GO ANYWHERE ELSE BUT F.F.

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    Famous Footwear
    Famous Footwear
    Famous Footwear

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    Kaweah Whitewater Adventures - Rafting and having the time of our lives

    Kaweah Whitewater Adventures

    4.9(110 reviews)
    24.9 mi

    We had an amazing time with Kaweah Whitewater Rafting! The entire experience was well organized,…read moreexciting, and a lot of fun. A special thank you to our guide, Gera, who was absolutely fantastic. He kept things fun and entertaining while making sure everyone felt safe and comfortable on the river. His energy, humor, and expertise made the trip even better. The rapids were a blast, and the scenery was beautiful. I highly recommend Kaweah Whitewater Rafting, and if you get Gera as your guide, you're in for a great time!

    If you have never been rafting before, all I can say is please find a way to talk yourself into…read moresigning up for an afternoon with Kaweah Whitewater Adventures! We had a party of four first timers, My mom, myself, and my two boys (14 & 10) and we did the afternoon adventure. EVERYONE had an absolute blast. It was the highlight of our trip and one of the most fun things we have done in years. This really is an adventure. You will be bouncing all over the raft and working in sync as a team to line yourself up for the best past through wild waters. The guides are amazing at keeping everyone locked in and also sharing the beauty of the river. I cannot recommend this excursion enough! Some details on the family option: You drive in to their supervised lot, park your vehicle, and after 30 min of putting on gear and going through instructions you jump in the rafts and go down river for about 4 miles to the lake where you are picked up by a bus and brought back to the lot. The whole trip took about 2.5 hours but I would expect some variance. There were two spots in the run where you can jump in the water and swim around for a bit. One parting thought is that if you are in the area and you see the river you may think you have an idea of what it looks like, but I was truly taken aback by the beauty of the scenery from the perspective of the winding path of the river. You really do get to see a view that is just as unique and special as any park trail.

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    Kaweah Whitewater Adventures
    Kaweah Whitewater Adventures
    Kaweah Whitewater Adventures - Kaweah Whitewater Adventures family adventure lower trip

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    Kaweah Whitewater Adventures family adventure lower trip

    Sierra - outdoorgear - Updated July 2026

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