Extremely mean, rude, and unhelpful. I purchased tile in Los Angeles, needed it immediately, so drove 2 hours in rush hour morning traffic to distributor, Sierra Tile in Anaheim, to pick it up. The overweight bald guy, impressed with his "importance," (he's a flunky in a tile store, for God's sake) was not only unhelpful, he was nasty. I'd stay away from this place. Lots of nicer people in other tile stores. read more