My business had an unfortunate incident of vandalism which resulted in a shattered window. I had contacted two separate window companies on July 24th and went with Sierra Glass as they gave me a quicker response date (done and installed by July 29th vs July 31st by another company) and cheaper price. After I agreed to the price and gave them the go ahead, I was told he forgot to include one of the items that was needed (a window screen). This brought the total above the other company I was quoted for. I understand mistakes happen and after all I prefer a quicker response time.
July 29th arrives and as I'm closing I realize that Sierra Glass has not showed up or even given a phone call to me. The following day, my business calls them (they did not contact us at all) and we are told there was an issue with the glass and it won't be done until the following week Monday (August 3rd).
August 3rd, did not call, did not show. I had another company install bars on my window. They arrived and installed them but could not continue until the other window was finished. I called them they said "I haven't had a chance to pick up the glass yet, I will be there tomorrow - first stop in the morning"
August 4th morning - no show. Afternoon comes, I call the company and tell them I was expecting them in the morning it is 12:30 now and no one has showed up. They make some calls and tell me the repair man will be at my place in 30-40 minutes. At 3pm a service man shows up. Finally my window is installed. I see them getting into the car about to leave and I run outside to ask them "what about my window screen?" they tell me it has to be made, won't be ready until Thursday (August 6th).
August 6th - no show, no call
August 7th - no show, no call. I call the company, they tell me Monday.
August 10th - no show, no call. I call the company at end of the day tell them I was expecting them last week they have not showed up or called at all. He tells me he will install it first thing in the morning.
August 11th - call company, tell them they have not showed or called STILL! Tells me has to pick up screen and will "rush like hell" to get it installed today or else tomorrow. No show.
August 12th - no show. Call company at end of day. Tells me that repair man has been in my area. I told him it is now closing time and no one will be here. Tells me he will call me tomorrow morning - first thing.
August 13th - No call in the morning. I call company in the afternoon and he tells me repair man is in my area, will call me back. Calls back at ~12:30pm, tells me repair man will be there in 30-40 minutes. Screen is finally put up! Repair man tells me that it took the screen company that long to make that actual screen - reason as to why it took so long.
A 5 DAY quoted job ending becoming a 3 WEEK job. Literally 5 minutes after repair man left, they called me to pay the bill. No discounts were offered at all to me for the delay. I would not recommend Sierra Glass. I was constantly promised a date for job to be done and it did not happen. I had to be the one to contact them in regards to why the job was not getting done. I will not be using Sierra Glass again. read more
