Very very poor customer service! I have never been to this store personally, but my daughter received a necklace from Siena Julia and it was not her style. We live out of state so I called their customer service number several times and could not reach a person so I ultimately left a message. I did receive a voice mail back from a woman a few days later saying they would be more than happy to assist me if I called or emailed back with more detailed info. I emailed the item # we had received and the item we wanted to exchange for. They emailed back right away that they needed an order #. I replied that it was a gift and therefore we had no item #. 5 days later I had still had not gotten a response so I sent an email again as well as a voice mail. Nothing....so a week later I emailed again....finally a response saying they had researched this item and the last one they sold was in May therefore, it was past their return/exchange period. They said there was nothing they could do to help us. Maybe the shop is okay if you go in and shop in person, but do not buy gifts online from this company. First, the packaging is extremely tacky looking. The Swarovski Crystal necklace was shrink wrapped in the gift box as if it came out of a gumball machine and second, your recipient has no recourse if they want to make an exchange. Best to shop in stores that make customer service a priority and carry quality products, especially for gift items. read more