We went in for a Longines watch we've been eyeing for a while. We knew exactly which one we wanted…read moreand were able to walk out of the store with it. They have a great selection and wonderful people working the store. Austin helped us today and he did a fantastic job. We got in and out in a reasonable time and left very happy. I would definitely recommend this store to anyone looking for a watch or jewelry.

Very fortunate that Delta Air Lines selected Richter & Phillips to manage our specialty watches…read more Since my first purchase, they have maintained an informative relationship with me---with no pressure. During a CVG overnight, I walked in and was greeted like an old friend. They helped me seal the deal with the Delta 100 year anniversary watch. Cannot wait for the delivery. They say 3 times is a charm. They know what I want next! Thank you.

Geraci Fine Jewelry is amazing!! Jeff, Joe, and everyone…read moreelse who has helped us have gone above and beyond to provide a level of customer service I didn't think existed anymore. Jeff spent so much time with us, explaining different details and patiently showing us options that resulted in a ring that I never could have imagined, and I could not be happier. My one of a kind ring was perfectly made, and when it was a bit too big on my finger, they even resized it in ONE DAY so that it is now even MORE perfect! I am a customer for life!

Stumbled upon this local jeweler just last week so when my fiancé proposed I knew exactly where I…read morewanted to go. Reviews were pretty reassuring and our visit did not disappoint. Although my fiancé and I are professionals we're prudent/frugal so I didn't know if we'd fall into the "just another number" category. Cindy met my fiancé first as I was running behind and then locked myself out of my house and car. Cindy was so patient and helpful to my fiancé the entire time. When I arrived they had options ready to go and she didn't make me feel rushed not one minute. The owner even came out and had a quick and kind exchange with us. We ended up getting the exact ring we came for and then were able to ask Taylor about designing a ring. Taylor was another knowledgeable and skilled employee who wrote down some quick sketches and promised an email before the holiday. We left excited, accomplished and confident in their ability to design our perfect ring. Less than 24 hours later we had designs emailed to us that were all so gorgeous and had the elements we wanted! First ring was resized same day as well talk about efficient! Definitely impressed with the creativity and attention to detail! We are looking forward to finishing the process and know who we'll be coming to from now on and referring to anyone who asks! Thank you for making this process so smooth and enjoyable! First ring below:

I have been a customer here for a few years. The service in this shop is exceptional. From the…read moreperson at the front, to the sales staff, to the purchasing experience. The same is also true for service (if you need it). I have never been pressured here, but always welcomed. In the past three years, I have visited countless times. I only purchase when I feel time is right, and in those three years I've purchased only three times. And yet every time they greet me with a smile! That's the way to build a business relationship. And when things go wrong? I was recently given the wrong box for a watch I purchased at closing time. (I got the watch all right, just the wrong box.) It was resolved before opening the next day. Perfect! Everyone in the store is wonderfully helpful. I usually deal with John F and John P while looking at watches, and every time it's like visiting old friends. Why go anywhere else?

Yelp removed my last review due to me explaining in detail a particular male person who was working…read morethere and being rude with me when I was looking into buying a 9K dollar watch. So I won't go into detail again due to yelp threatening to remove my account, but I will never shop there again due to that rude staff member and I recommend no one else does. I ended up going to watches of Switzerland down the road and they were extremely pleasant to deal with.

I have bought several pieces here for a few years The best…read more Blue safari a diamond ring catholic cross necklace for my granddaughter. My self pearl earring. Granddaughter confirmation cross. All beautiful pieces

I arrived Cincinnati for a family wedding with a piece of costume jewelry (bracelet) that needed a…read morecouple links removed. They were so gracious and kind and did the work while I waited! I told at least a dozen Cincinnati people at the wedding how friendly and helpful the Mt Washington Jewelers were and to go support their business! Thank you!

A great jeweler! They repaired a broken necklace of mine for a very fair price. They had it done…read moreway sooner than originally quoted. Very nice.

By far the nicest jeweler around!…read more This Covington jeweler has been in business for 90 years - what a feat! They are a family run shop who fixes jewelry, repairs watches, and sells engagement rings, estate jewelry and high end watches. They also have catalogues where you can custom make a piece. They are very busy and do great work - a jewelry repair can take a week, so keep that in mind. When I get a piece back from them, it is always done high quality and shining bright.

Perfect service and responsiveness. Jason was awesome! Quiet, conscientious, and…read moreMeticulous. Highly recommend this business

Jason came to my house and I paid him $400 cash to oil and adjust my 2 clocks…read more They ran fine for a month then the right and left pendulums would not lower . I have called and texted for 3 months with no response. Don't waste your time and money. Very disappointed.

My experience at James Free was amazing I went in to have a battery put in my watch. Michael Gudger…read morewas very professional and kind , my experiences in other stores I had been treated me like I was an interruption to there day. I told Michael I was retiring this year and I wanted to treat myself to a new watch at some point. Without hesitation Michael started showing me watches we talked like we were old friends as I looked at a couple of watches. The fact that he took his time with me knowing I was in the looking stage was impressive. I will come back when I'm ready to purchase and see Michael. I came in for a watch battery and left gaining a new friend. Thanks again for a great experience. Jerry Allison

Super friendly sales staff and a great selection of jewelry and watches. The new renovations are…read morebeautiful, very upscale feel but still comfortable.

Fun place to purchase watches…read more Been purchasing watches here for a while. The experience and knowledge is above and beyond Would highly recommend to anyone looking to start their watch journey or the enthusiasts looking to add more

ABSOLUTELY A WONDERFUL EXPERIENCE HERE. Raul Gomez was the salesperson that helped me. Very…read moreknowledgeable about the products I was looking for. Will see him in the future. Thanks, Dr Michael Melland

Terrific service today. Got a watch for Christmas but needed the band sized…read more Stopped by Dakota and was taken care off. Very friendly and knowledgeable. Thanks

Shout out to Candace and Camden at Dakota watch in the Kenwood Towne Mall. I brought in a vintage…read morewatch that needed a newetal band and they helped me pick one out and we're very helpful and patient in getting it adjusted.This is my go-to store for batteries,straps and anything watch related. Excellent customer service that can't be beat ! These guys are great !

Fixed my old Casio. Apparently, changing the battery is difficult and if done incorrectly can…read morebreak it... It works, now !!!