Shopping here beginning 1995! Wonderful family owned small business with a big reputation. A…read morelandmark as far as a business presence is concerned in Marin and hard to see them close after 40 fabulous years. If your shopping for any gifts definitely stop in before the close their doors , great sale prices until they sell out

Super weird vibes in here. Not very friendly. I understand why they are empty every single time…read morei've walked by for the past 10 years. I just needed the prongs on my engagement ring tightened. The woman gave me attitude about not shopping locally for my ring. I shop locally and also from other vendors, it's none of her business. Sorry other vendors have better prices and are taking your business!! She also said "my jeweler won't touch that" about tightening the prongs on my ring because it has a hidden halo?! What....hidden halos are incredibly common. Whatever, I went to another jeweler 10 minutes away and had my beautiful ring fixed up perfectly in 30 minutes. The woman provided such a gross experience, definitely will not ever be back or will not recommend to anyone.

Ear piercing: My teen girls and I went to get our second lobe piercings. Elise was clearly an…read moreexperienced professional, a perfectionist, and provided a welcoming vibe. Virtually painless & no trauma or infection. I would totally go again & recommend. Elise also took care to understand the piercing goals overall so she could plan space for the future (lobe...She recommended needle piercing for cartilage at a piercing shop). Finally, she said it's their policy not to accept tips, making this a classy and customer-focused place. So I will leave this review to appreciate her and their store!

I don't get why people like this place. It may be OK for watch or jewelry repair, or to buy an…read moreengagement ring or piece of jewelry, but it not a great place to sell gold or jewelry. I am considering selling a couple of pieces of gold jewelry and was hoping to get estimates. I also have a ring that needs to be reshaped and possibly resized, and a necklace I want shortened. The jewelry was inspected but not weighed, and the price quoted was probably 1/4 of what I received from other places. They criticized the ring and initially told me it was chipped, which it was not, and said the time and cost to cut a simple gold chain would be high and take a long time. Based on the customer experience, I would never go back. Take your time and shop around, as there are a lot of better options, including The Gold Drop in San Rafael, and Prince in Sausalito, both of which excelled at customer service and provided much better pricing.

I can't say enough good things about Amir Mozaffarian Fine Jewels, particularly Cynthia. She's been…read moreso kind, professional, and helpful - I adore her. When my boyfriend (Andy) and I were shopping for my engagement ring, we went to all the other jewelry stores in the neighborhood (and then some) looking for the right ring. I am indecisive but I also have pretty specific taste...it wasn't easy for me to find much I liked, let alone something I thought I'd like for the rest of my life! We also had no idea what we were doing, neither of us had any experience buying fine jewelry. I found I ring I loved IMMEDIATELY when we went to Mozaffarian. We also liked that the store is small, and it is very carefully and beautifully curated...other places felt a little overwhelming. Mozaffarian really feels like a family owned business, and there are so few places like that left in San Francisco now. The store is quiet and it's evident from the moment you walk inside that this a place you go when you are SERIOUS about buying a beautiful piece of jewelry (or a Faberge egg! It's fun to look at those) Cynthia helped us the first time we visited the store, and we both felt that she instantly understood what I was looking for, and she made excellent points that helped me decide what I wanted - even Andy couldn't accomplish that :) We were both struck by how knowledgeable Cynthia is, but at the same time how polite and sincere - I have never felt like anyone there was just trying to sell us something, and I can't think of any other retail environment I feel that way about. This is the kind of customer service that is incredibly difficult to find these days: knowledgeable, kind people who are eager and able to help you find exactly what you want. Cynthia and Amir worked with Andy to find the perfect diamond for my ring and I could not be happier. As particular as I was about the setting, Andy was even more particular about the diamond, but they found one that met his standards of cut, clarity, color, and carat. It's exactly what we both wanted and I absolutely love it. A year later I still get compliments on it ALL THE TIME - I always know it's time to get my ring cleaned when no one has commented on it in a few days! Cynthia may be the most eloquent person I've ever held a conversation with, and I always enjoy stopping by to get the ring cleaned and catch up. We're getting our wedding bands there now and we would never have considered going anywhere else, in part because Cynthia's guidance is so valuable. We've had really lovely experiences at Amir Mozaffarian and those experiences make the rings we bought there that much more special.

Walk through this shop and you will notice an amazingly high ratio of beautiful jewelry to square…read morefootage. It's not a super big store, but there seems to be cool things in every display case. Not like the typical jewelry store where you go in and come out feeling like you've wasted your time. The first time we came into this store, we were just strolling by and the window display caught our eye. Since then it has become a "destination" for jewelry occasions. The pieces we bought have been impeccable in quality. The service is always professional and attentive and trustworthy. Great place. Visit them and see for yourself.

"People are dying in the world, and you are making drama over shoes." - is a beautiful quote I…read morereceived instead of an apology when picking up destroyed shoes. Brought 3 pairs of suede shoes for cleaning. When I arrived to pick them up, one pair was ruined - all discolored plus suede was treated incorrectly with water, so it all shrunk. When I pointed it out, I was not met with an apology, but instead, and I'll quote: - "they are supposed to be this color" - "no, they are supposed to be all white" *shows a photo* -"they were already like that, otherwise you wouldn't have brought them here!" -"they were only dirty next to the sole, now they are entirely discolored. Also, this pair was over $1k - how do you suggest we resolve this?" -"are you seriously making drama over a pair of shoes? People are dying in the world! And there are better ways to spend a thousand dollars than on a pair of shoes! You can just take them but you will pay me for the other 2 pairs!" The man clearly didn't know how to clean suede, and I would have really appreciated it if he would have been honest and not accepted the job. Instead, he decided to attempt it, which resulted in permanent damage. The craziest part, still, is how aggressively defensive he got, refusing to take any responsibility and making inappropriate comments. For that last part of the conversation he was even kind of yelling at me already. I was frankly just a little intimidated by this man, so I gave him whatever payment he was demanding and quickly left. Nuts!

Had my watch for six months. Never fixed it. If you can't repair it, don't accept it.read more

I first met Simon in 2011 when I wanted to sell gold jewelry that I no longer wore or liked. I'd…read morebeen to a few of those "we buy gold places" and they turned out to be liars and thieves - they tell you stuff like "that isn't 14 k gold, it's 9 k" and Simon proved them wrong! I trusted him completely and got a very fair price for my gold. Since then he opened this location and I've still very pleased. I've had pearls restrung. I took a friend there for a custom sterling silver pendant she wanted for a friend. I've had jewelry cleaned and prongs tightened. I'm about to go there to have a watch cleaned and a new strap put on. I trust Simon and his wonderful staff, in particular the charming brunette who works in front. Your jewelry and pocketbook are safe here.

I had the most wonderful experience with Ellite Fine Jewelry. From the very beginning, Simon and…read morethe team truly listened to my vision and helped bring a very personal custom piece to life with incredible care and attention to detail. Throughout the entire process, I felt supported, valued, and genuinely taken care of. Their professionalism, patience, and craftsmanship exceeded all my expectations. You can tell they put their heart into their work, and it shows in every detail of the final result. Thank you, Simon and the team, for creating something so meaningful and beautiful. I couldn't be happier and highly recommend Ellite Fine Jewelry to anyone looking for a special, one-of-a-kind piece and an exceptional customer experience.

They took what was a potentially negative experience into a totally positive one. I'm very happy…read morewith my 14k gold diamond stud earring. Excellent customer service here. Several years back they also designed a 14k white gold diamond ring for me that is stunning. So they are well worth your business.

I accompanied my friend to this jeweler today and I cannot adequately express the degree of…read morekindness shown by the person who helped her. The jewelry they offer is absolutely magnificent ; timeless, and yet modern. There was another family in there, and the young woman had been gifted some beautiful earrings and was so joyful and the woman helping her was so kind as well. This is "old school customer service" within a beautiful modern space highlighting gorgeous jewelry. My friend and I were just blown away by the experience.

Lovely store! Always something new. Look forward to visiting again soon. The staff is very friendly!read more

Bought two beautiful leather modern recliners for a very fair price. We are beyond thrilled, they…read moreare perfect!

I took my G-Shock GGB100-1A to Ben for a battery replacement after he assured me he could handle…read morethe job. Unfortunately, here's what happened: 1. The job was not completed within the promised timeframe. He didn't bother calling me in advance and informing me about the delay. 2. The incorrect battery was installed, and now the mechanical arms no longer function correctly. 3. Several screws were stripped from overtightening, replacements difficult to find. See the photos. 4. The case is not properly closed, compromising the waterproofing. Have zero trust in this watch after seeing the quality of his work. 5. My follow-up phone call and voicemail were ignored. This watch isn't just a piece of jewelry, it's a functional tool I depend on. Ben should have declined the job if it was beyond his expertise; He would lose 35 dollars but that level of honesty would have earned him a 5-star review from me. This shop might be fine for simple watches, but for more complex or technical work, be aware of the risks. I hope my experience helps others avoid the same mistake.

When Marcello there it was fine - I left my watch there 6 months ago…read moreand they cannot get the right part to fix it - I have asked the guy Ben to please send it back to me, so I can send it to the watch company. This was months ago - the guy won't answer the phone or call back - Terrible service - It is an expensive watch and I would like it back - bad company

I came in the other day to get an estimate on cleaning some silver jewelry. One of the guys behind…read morethe counter asked some questions about the pieces, I showed him, and he took all the pieces over to a station off to the side. In under five minutes, I had all the pieces back looking brand-spanking new! Not a bad job for what I was thinking as just going to be a quick Q&A session! The price was perfect, customer service is wonderful, and I love going into this local shop for any jewelry needs.

Absolute the best! I go there every year to replace the platinum back of my earing that tends to…read morefall off once a year. They are reliable and very kind.

These folks are the best. They serviced my vintage Oyster Date for a very reasonable price and in a…read morevery reasonable time. They were delightful to communicate with over email and in person. Cannot recommend highly enough!

Brought a beloved watch here for battery service. Anne-Marie helped me and was great. We chatted…read morewhile I filled out my contact form details. Gears and Jewels turned around my watch in about 3 days. They replaced the joints and battery and did the necessary functionality tests. It's keeping perfect time thanks to Gears and Jewels. Go see them in the Shreve building 201 Post St. 10th Floor.