I had a pretty disappointing experience with this watch repair service. I found them on Yelp and…read morewent in for what I thought would be a straightforward dial swap. From the start, the watchmaker seemed really unsure about doing the job and kept suggesting I go elsewhere--first to get it pressure tested, which I didn't need, and then even to buy tools to do it myself. I had actually mentioned that I considered doing it at home but didn't have the tools, which is why I came to a professional in the first place. Instead of reassuring me, he kept suggesting other places to go, which made me feel like he didn't even want my business. I had already driven there, paid for parking, and just wanted the job done. Eventually, he agreed to do the swap, but when I came back to pick up the watch, there was a hair on the dial--something I wouldn't expect from a watchmaker with 20 years of experience. When I pointed it out, he didn't believe me at first and got defensive, which made the whole experience even more uncomfortable. Overall, it felt unprofessional and not at all what I expected. I can't recommend this place based on this experience. Maybe it was just a bad day for him, but it definitely wasn't what I was hoping for.

Popped in when there was no line to have a Seiko watch bracelet sized. Dude was fast and cost $10…read more Unlike other places I've had sizing done, he actually came to make sure it was right and that I was happy with the new size! Rock star move.

This business is definitely not closed; I just picked up my watch last week…read more I had an excellent experience here. I brought in my dad's watch, which has a lot of sentimental value, after the manufacturer refused to repair it and sent it back saying it was too old. Vince took the time to properly assess it, carefully disassembled the watch, repaired the necessary components, and kept me updated. He called me as soon as it was ready. Really appreciate the craftsmanship and care that went into bringing something meaningful back to life. Highly recommend.

Not totally sure why it says this shop is "permanently closed" since I just made a purchase from…read morethe shop on December 17th? Anyway, I'll just review from my recent experience and not from what perhaps is an outdated status from the thick of the pandemic. My mother and I were wanting to use an existing loose peridot gemstone that I had to create a custom piece of solid gold jewelry for my sister for Christmas. We walked in on a Tuesday in early November to be greeted by Vince, who was warm, inviting, and incredibly helpful! He showed us exactly the size setting we would need and told us he would have to order it and that setting the stone itself would be very simple and easy, and that he wouldn't charge us much at all for that part. The setting that he ordered ended up being slightly back ordered and took just a bit longer than he expected but it still arrived on time and the communication by Vince was very appreciated. With the stone and 14k solid gold pendant setting sorted out, I had to find a gold chain to complete the necklace, so I scoured eBay and bought an inexpensive but still 14k solid gold chain. I brought it in when I was going to pick up the finished and set pendant, and Vince checked out the chain for me and verified that it was indeed authentic, albeit delicate. I appreciate that he did that for me! At the end of the experience, my mom and I were very satisfied and extremely happy that we were able to patronize a local business, and the necklace came out SO incredibly beautiful. My sister loved it, as peridot is her 18mo daughter's birthstone. Tigges' hours are a bit restrictive and I'd suggest looking up the days they are open before just heading in. They are closed 3 days a week last time I checked, but I'm truly so happy with the experience and I hope to be able to do another project with Vince in the future!

A big thank you to Henry for repairing a silver chain for me with no notice and needing it done on…read morethe spot. He was busy with lots of repairs but made the time to fix my chain. I would not hesitate to go back if I need jewelry repair in the future. Much thanks!

Henry fixed three of our beloved watches - ones that hadn't been used in years and are now happily…read moreback on our wrists. He is no nonsense and straight with you. Highly recommend.

Was hesitant to bring a watch here to get resized after reading mixed reviews. I am so glad I took…read morethe chance! The watch repair person was so friendly and efficient. We were in and out in 10 min! I highly recommend this place.

I came in today to buy a replacement bat amber ring today that i bought from this shop three years…read moreago. Unfortunately the owner ignored me after trying to get his attention multiple times. Which is funny bc he said hello when I came honestly such a disappointment sorry yall lost out on buissness.

I went here to get the battery of my old watches changed. I had a few watches I wanted to have done…read morebut when I found out how much they were charging $20 to change a battery that would take them less than 5minutes to change what a rip off. I understand you are in San Francisco, but do you want to charge that much for something simple. I'm going to learn how to do this myself. I will look for another place. If I wasn't so desperate to have this done I would've not had my watches fixed anymore. Look for some place else!

I was looking for something special for my wife for New Years and I saw a beautiful necklace on…read moreInstagram that I knew she'd love. I reached out and Polina got back to me immediately to setup a time to meet so I could see it, despite being closed for the day. I'm so grateful she did because the piece was absolutely perfect and she gave me a great deal as well! I'd definitely recommend Torgsyn to anyone looking for something special!!

A really nice service who name Marissa , she's really kind and really patient, I bought a really…read morecute necklace from her because I like her.

Attention CORPORATE: I hope you are well. Thank you so much for your insulting, demeaning,…read morejudgmental, insulting and callous encounter with Russell. I reported quality issues to YOUR feedback website and nothing. Russell told me I was "rambling". I am voiceless!! No problem, I will gladly return your failed and questionable product and wish you good luck. FYI: your chat staff was incredibly lazy and Angela of San Jose was combative. Wow.

Small and cozy shop with lots of little knick knacks; surprisingly large space with a deceptively…read moresmall entrance (there's 3 separate rooms that make up the store). Came in looking for a specific brand of British bone china lidded sugar bowl and came out with the cutest cat earrings I've ever seen! Owner was super sweet and talkative--she told me all about her cat. Think of this store as more of a thrift shop of secondhand items and less like a fancy antique/vintage store (I came in expecting to find another store like Stuff on Pac Heights and was very wrong). Overall, cute shop and very friendly owner.

She has some really cool items in her shop. I talked to her for a bit also, learned a lot of cool…read morenew things. One of my favorite vintage stores in sf! I really enjoy coming in here

I took my G-Shock GGB100-1A to Ben for a battery replacement after he assured me he could handle…read morethe job. Unfortunately, here's what happened: 1. The job was not completed within the promised timeframe. He didn't bother calling me in advance and informing me about the delay. 2. The incorrect battery was installed, and now the mechanical arms no longer function correctly. 3. Several screws were stripped from overtightening, replacements difficult to find. See the photos. 4. The case is not properly closed, compromising the waterproofing. Have zero trust in this watch after seeing the quality of his work. 5. My follow-up phone call and voicemail were ignored. This watch isn't just a piece of jewelry, it's a functional tool I depend on. Ben should have declined the job if it was beyond his expertise; He would lose 35 dollars but that level of honesty would have earned him a 5-star review from me. This shop might be fine for simple watches, but for more complex or technical work, be aware of the risks. I hope my experience helps others avoid the same mistake.

When Marcello there it was fine - I left my watch there 6 months ago…read moreand they cannot get the right part to fix it - I have asked the guy Ben to please send it back to me, so I can send it to the watch company. This was months ago - the guy won't answer the phone or call back - Terrible service - It is an expensive watch and I would like it back - bad company

Smythe & Cross Fine Jewelry Los Altos CA Tue 8/2/22 ©…read moreCalling in all SF Bay Area fine jewelry connoisseurs! Smythe & Cross moved couple blocks down the street from 350 Main to 231 Main into a beautiful, airy, new showroom! Classic high end jewelry, showcased in the beautiful space. Contemporary design, fantastic showcases, superior to the old school countertop style displays, by far. Folks you're gonna hear it from me: nowhere else will you find the most trustworthy, knowledgeable, and friendly staff! Most importantly, the exceptional jewelry selection you'll see only at Smythe & Cross! Tantalizing diamonds and precious gemstones in phenomenal settings found only at Smythe & Cross. The impeccable taste of the store owner, Khatchig, will guide you without fail. Professionalism at its best. Never overbearing and always a solid advice. Does everyone get a VIP treatment here, or is it just me? I'm laughing and I must admit, I feel here super comfortable, and something tells me that you will, too. I brought my business to Smythe & Cross for 11 years, thus far. Getting a fine gift of high end jewelry from Khatchig's store is a pleasure in itself. You will discover exquisite designs that mix optimism and exuberance to make you appreciate classics as well as fancy styles alike! If you know exactly what you're looking for, and Khatchig doesn't have it in stock, he'll find it for you. If you have a vague idea yet not very knowledgeable in the caveats of finding the right piece, talk to Darren or Pamela, make your wishes known, and let them show you what they can do. You'll be happy, I promise you. Diamonds and buttery 18K yellow gold, go hand in hand with sparkling fiery champagne! Let's pop a bottle and celebrate! *Shine bright like a diamond Find light in the beautiful sea I choose to be happy You and I, you and I We're like diamonds in the sky *Follow her down to a bridge by a fountain Where rocking horse people eat marshmallow pies Everyone smiles as you drift past the flowers That grow so incredibly high Lucy In The Sky With Diamonds! A girl with kaleidoscope eyes! [ update Review so count remains #716 posted with 8 pictures on Aug 2, 2022 ] Khatchig is the kindest man I know! @Smythe & Cross Fine Jewelry Los Altos CA Tue 8/2/22 Impeccable new showroom! @Smythe & Cross Fine Jewelry Los Altos CA Tue 8/2/22 A few selections @Smythe & Cross Fine Jewelry Los Altos CA Tue 8/2/22 Come on over! @Smythe & Cross Fine Jewelry Los Altos CA Tue 8/2/22

Excellent service and experience. I brought my Burberry watch to have the batteries serviced and…read morewhen my boyfriend went to pick it up their credit card machine was down and they just told him it was on the house.