This business is definitely not closed; I just picked up my watch last week…read more I had an excellent experience here. I brought in my dad's watch, which has a lot of sentimental value, after the manufacturer refused to repair it and sent it back saying it was too old. Vince took the time to properly assess it, carefully disassembled the watch, repaired the necessary components, and kept me updated. He called me as soon as it was ready. Really appreciate the craftsmanship and care that went into bringing something meaningful back to life. Highly recommend.

Not totally sure why it says this shop is "permanently closed" since I just made a purchase from…read morethe shop on December 17th? Anyway, I'll just review from my recent experience and not from what perhaps is an outdated status from the thick of the pandemic. My mother and I were wanting to use an existing loose peridot gemstone that I had to create a custom piece of solid gold jewelry for my sister for Christmas. We walked in on a Tuesday in early November to be greeted by Vince, who was warm, inviting, and incredibly helpful! He showed us exactly the size setting we would need and told us he would have to order it and that setting the stone itself would be very simple and easy, and that he wouldn't charge us much at all for that part. The setting that he ordered ended up being slightly back ordered and took just a bit longer than he expected but it still arrived on time and the communication by Vince was very appreciated. With the stone and 14k solid gold pendant setting sorted out, I had to find a gold chain to complete the necklace, so I scoured eBay and bought an inexpensive but still 14k solid gold chain. I brought it in when I was going to pick up the finished and set pendant, and Vince checked out the chain for me and verified that it was indeed authentic, albeit delicate. I appreciate that he did that for me! At the end of the experience, my mom and I were very satisfied and extremely happy that we were able to patronize a local business, and the necklace came out SO incredibly beautiful. My sister loved it, as peridot is her 18mo daughter's birthstone. Tigges' hours are a bit restrictive and I'd suggest looking up the days they are open before just heading in. They are closed 3 days a week last time I checked, but I'm truly so happy with the experience and I hope to be able to do another project with Vince in the future!

I recommend this spot for its great customer service! Thank you, Henry, for adjusting my watch…read morestrap!

A big thank you to Henry for repairing a silver chain for me with no notice and needing it done on…read morethe spot. He was busy with lots of repairs but made the time to fix my chain. I would not hesitate to go back if I need jewelry repair in the future. Much thanks!

I came in today to buy a replacement bat amber ring today that i bought from this shop three years…read moreago. Unfortunately the owner ignored me after trying to get his attention multiple times. Which is funny bc he said hello when I came honestly such a disappointment sorry yall lost out on buissness.

Was hesitant to bring a watch here to get resized after reading mixed reviews. I am so glad I took…read morethe chance! The watch repair person was so friendly and efficient. We were in and out in 10 min! I highly recommend this place.

I went here to get the battery of my old watches changed. I had a few watches I wanted to have done…read morebut when I found out how much they were charging $20 to change a battery that would take them less than 5minutes to change what a rip off. I understand you are in San Francisco, but do you want to charge that much for something simple. I'm going to learn how to do this myself. I will look for another place. If I wasn't so desperate to have this done I would've not had my watches fixed anymore. Look for some place else!

I was looking for something special for my wife for New Years and I saw a beautiful necklace on…read moreInstagram that I knew she'd love. I reached out and Polina got back to me immediately to setup a time to meet so I could see it, despite being closed for the day. I'm so grateful she did because the piece was absolutely perfect and she gave me a great deal as well! I'd definitely recommend Torgsyn to anyone looking for something special!!

I rarely write reviews for mall jewelers because I don't normally frequent them. But I needed my…read morestuds cleaned and this place was the closest store that offered jewelry cleaning. We walked straight in and approached Mary who was more than happy to accommodate my request. She was able to look at my earrings under a microscope and then proceeded to take them back to clean them. Once she returned, they were sparkly and shiny again. In meeting Mary, we also met Julia who was the assistant store manager. We engaged them in conversation about lab grown vs natural diamonds. While I don't think I could ever purchase a lab grown diamond, it was interesting to note how they were saying that so many people are buying them now and have driven the cost of natural diamonds down as a result. We were thoroughly impressed with both Mary and Julia who took the time to talk to us even though we weren't there to purchase. It's always refreshing to meet sales associates who are genuinely kind and aren't trying to just sell you on products. It's service like this that in turn make you want to come back and give them business.

Attention CORPORATE: I hope you are well. Thank you so much for your insulting, demeaning,…read morejudgmental, insulting and callous encounter with Russell. I reported quality issues to YOUR feedback website and nothing. Russell told me I was "rambling". I am voiceless!! No problem, I will gladly return your failed and questionable product and wish you good luck. FYI: your chat staff was incredibly lazy and Angela of San Jose was combative. Wow.

Small and cozy shop with lots of little knick knacks; surprisingly large space with a deceptively…read moresmall entrance (there's 3 separate rooms that make up the store). Came in looking for a specific brand of British bone china lidded sugar bowl and came out with the cutest cat earrings I've ever seen! Owner was super sweet and talkative--she told me all about her cat. Think of this store as more of a thrift shop of secondhand items and less like a fancy antique/vintage store (I came in expecting to find another store like Stuff on Pac Heights and was very wrong). Overall, cute shop and very friendly owner.

She has some really cool items in her shop. I talked to her for a bit also, learned a lot of cool…read morenew things. One of my favorite vintage stores in sf! I really enjoy coming in here

This shop under new ownership has Ben and Nick as experts taking amazing care of customers and…read moretheir watch repair needs. They are courteous, honest, helpful and friendly and great at handling customer needs with various watch issues. Everyone walks out happy and satisfied with the service. Highly recommended.

I took my G-Shock GGB100-1A to Ben for a battery replacement after he assured me he could handle…read morethe job. Unfortunately, here's what happened: 1. The job was not completed within the promised timeframe. He didn't bother calling me in advance and informing me about the delay. 2. The incorrect battery was installed, and now the mechanical arms no longer function correctly. 3. Several screws were stripped from overtightening, replacements difficult to find. See the photos. 4. The case is not properly closed, compromising the waterproofing. Have zero trust in this watch after seeing the quality of his work. 5. My follow-up phone call and voicemail were ignored. This watch isn't just a piece of jewelry, it's a functional tool I depend on. Ben should have declined the job if it was beyond his expertise; He would lose 35 dollars but that level of honesty would have earned him a 5-star review from me. This shop might be fine for simple watches, but for more complex or technical work, be aware of the risks. I hope my experience helps others avoid the same mistake.