I don't know how to accurately rate this.
My boys have been coming here since they were born. It was our first and only dentist and orthodontist location. Some of the staff is amazing and friendly. Dr. Price is super nice.
And it's weird, very often I have GREAT experiences with the owners/doctors, but it's ALWAYS the staff where the problems are.
Some of the staff is gruff and mean - and told my eldest "she's getting ready to retire and is tired of dealing with all of this" (this was after she called his mom to complain we weren't there yet - I was CHECKING IN during this time, and when she discovered this, she came over and started yelling at the woman checking me in).
So, now my biggest gripe. Their "billing" department.
My son has braces. It happens.
I make payments every time I take my son in (split parenting - sometimes mom takes him, sometimes I take him, so I may go in 1-2 months at a time). I always ask - "what do I owe?" and would make a payment on his braces. No big deal, right?
Except they WERE NOT giving me the total I owed. They only would tell me *THAT MONTH'S PAYMENT.* So when I would pay, they would charge me "what was due that MONTH" not that "I owed TWO MONTHS." So they let that balance accumulate to eventually tell his mom - not me - that "he wasn't making payments according to the contract." His mom signed the contract. We have an agreement - she paid the initial cost, I'm covering the monthly payments.
They don't send me the bill. They don't email me. They don't call me. They waited until my son's bracket came loose and told her "they'll help him this time, but we need to get caught up on the bill."
They didn't bother to tell me the numerous visits because "they don't want to have finance discussions in front of your children."
Which leads me to ask... what's the worse conversation? Once every month or two, saying "you owe two payments" or waiting until the time comes to remove the braces and saying "You are behind ten or more payments, and your child's braces won't be removed until you are caught up."
It's ridiculous, right? A small, slightly uncomfortable conversation of "you owe two payments" or an epic "you owe a thousand dollars or more" at the end? You don't want to have that conversation in front of my child, but I have to call and have a bigger conversation of you NOT TELLING ME what my balance is when I ask, because you think it'd be uncomfortable, so now we can have this over the phone, in front of my kids, but not at your office?
How would anyone think that is appropriate?
It's stupid. They need to get their act together. read more