I purchased a house a few months ago. The couple I bought the house from did not realize they were…read morehaving so many issues with their pool. They said they liked Crystal Clear Pools and the owner himself had installed their salt system. I had the pool system checked out by a good friend with a lot of knowledge of pools and my pool company that we have been using for almost 20yrs. They both noticed that the salt system was not working and that that Crystal Clear Pools had been using chlorine instead of the salt system to treat the pool. No one had let the previous owners know their salt system was not working but were aware since they were using chlorine instead. Also the pump was not priming all the way. The pump was the first thing noticed by my pool company and friend when they walked up to the system. The previous owners were surprised and had the owner himself come out and fix the salt system. He replaced the main board and charged them $600. They told me that the owner said that particular pump was supposed to only fill half way up and that was normal. I doubled checked with my pool company and my friend and they said that was not normal. Then I called the manufacturer of the pump. They also said it was not normal and that someone needed to look at the pump. I called Crystal Clear Pools and left a message for the owner. After a few days someone from the company called and said the owner would get back to me. He never did. I called the company again and still did not get a hold of anyone who could help or the owner. The previous owners of my house gave me the direct contact for the owner of Crystal Clear Pools. When I called his cell phone he answered. I explained about the pump. He was very nice and told me he would be out in a few days to look at it. I asked if the warranty on the pump was transferable to me and he said it was. Neither the owner from the pool company or anyone else showed up. I called a week later and left a message. I did not hear back. About a week after that I called and the owner picked up again. He was just as nice as the first time I talked to him. He apologized for not coming about and assured me he would be out in a week. When he did not show up again I texted him (see uploaded screen shot) and he responded back. I asked him to be honest if he was going to show up. He assured me he would. He never got back to me and I told him I was moving forward without him. Its now been over a month. I never heard back from him. I was very polite and I wanted to give him the benefit of the doubt. He was always nice and assured me he would be out but his actions sadly showed me that he had no intention of looking at the problem. I had my pool company fix the issue. While working it they noticed Crystal Clear Pools plumbed the pool pump to where you could barely remove the cap to get the basket out of the pump (See picture). I do not like leaving bad reviews but feel I need to in this case. The owner has not provided quality work, service, or honesty to the previous owner or myself. There are a lot of pool companies in the area. I would try one of them before I would try Crystal Clear Pools.

I switched to Crystal Clear Aquatics Pool & Spa Services a few weeks ago. The company is easy to…read moredo business with and the pool is looking great! I especially appreciate being able to count on someone coming to the house on the same day, around the same time that knows what they're doing and does a great job. Highly recommended without reservation. A+++

My technician (Kilion) never disappoints. He is caring for my pool better than most pool owners…read more He is here weekly, like clockwork. He shows great customer service, I think we all see at least a moderate decrease in customer service. NOT WITH Coastal Chemical and Kilion. Hats off to owner, Travis. You have an impressive operation. Thank you!

Always reliable, good service and great technical support . We have been satisfied for years.read more

Photo taken was directly (within 30 mins of tech leaving) . I called to mention poor service, and…read morethey defended their tech, and said that my family needs to clean our pool throughout the week. Completely unacceptable. Pool service was cancelled by my wife, and I immediately because they refused to acknowledge poor job done by tech although I sent pics. Beware-Beware- Beware!

I hired Luis when he was starting out over 10 years ago and never had a problem until 2 weeks. My…read moreregular pool guy that he assigned, relocated and another guy picked up and got off to a bad start by leaving my gate open twice and not doing a thorough cleaning. When I asked Luis about this and questioned him on maintaining his standard, he got defensive and instead of taking care of me like I have taken care of him and his family for over a decade, paying him over $12,000, he texted me this as part of a longer message...... "If You think that we are not filling your expectations you can go ahead and hire another company". He also took time to let me know he wasn't charging extra for cleaning after the storm. Not sure of the relevance when 75-80% of the cleanings are 10-minute quick sweeps on a drive by. I guess this is the new American way. No loyalty, no accountability, no customer service, no class. Of course, I made his wish come true and hired another company.

What a great company! Luis has been servicing our pool for more than a year. It was the best…read moredecision we could have made. He gives reliable service, great pricing and is extremely knowledgeable. I highly recommend Bahia Breeze Pools for your cleaning and service needs.

Beat the Heat does a fine job maintaining our pool. Great…read moreservice great value. We have been using their services for over two years

The service is great and the pool is always cleaned to perfection. Fantastic value for weekly pool…read moreservice. Thank you Leo and Joby! Highly recommend.

I had to replace my pool service and Salty Dog came to my rescue. My pool has been sparkling ever…read moresince! Thanks

Emergency services were exceptionally performed.We are impressed with the quality and reliability…read moreof the service.. They are very responsive and professional.. Thank you for your service .

Jason is very reliable, does excellent work and has been maintaining my spa for many years. I…read moretrust him to always be fair and look out for the best solution to any problem. I would recommend his company to anyone who needs spa or pool services.

We've had Austin Pool & Spa services for years. They have been here every week and even came twice,…read moreright away when we needed them. They always keep it clean and the chemicals perfect. Highly recommend.

I got to hand it to them. I am very very impressed with the work they did. Many pool contractors…read morecame by told me I have to do major upgrades to repair a leak. Bold Water came in and did the repair and patch, acid washed my pool and it looks great. They were extremely responsive and the work was done on time and to the highest standards. I highly recommend this company for any upgrades or repairs.