PLEASE WATCH OUT!!! After looking at Sian's work on Instagram, I decided to get in touch in order to request an appointment for eyebrow microblading. At the time I did not know much about the aftercare and how long it takes for this procedure to heal (I happen to work with the public and I cannot afford to have anything looking different from the norm on my face so any procedures should be little or none obvious at all). My fault is that I did not realise this from the start!! I proceeded to get in touch and the lady that dealt with me via e-mail was extremely helpful and very informative, after I mentioned I wanted to have an eyebrow microblading treatment, she sent me an email with the cost and also the first available appointment. Included in that e-mail, was a link to their website, which she said it would be useful to look at for prices and expectations of the clinic. All's fair up to that point! The information she sent me in her e-mail, included the price for the procedure I wanted to do, so there was no need for me to use the link to check out prices. Also, after looking at Sian's work on Instagram, I knew what to expect about the treatments (before and after results). So, I chose NOT to open the link to their website since I had all the information I needed! There was an appointment found for me in the middle of April by the lady I dealt with via e-mail and I was sent an e-mail prompting me to pay a £200 deposit in order to secure the appointment. All is good so far! After all was done, I mentioned to my work colleagues I was very exited about having this procedure and a couple of them brought to my attention that the results (while healing) for the first couple of weeks are/can be very obvious and maybe not what I should be opting for an acceptable work image! I looked at the healing images of others online and read even more about the procedure and decided not to go ahead with it. Surely I am allowed to change my mind?? The time that lapsed between me making the appointment and canceling the appointment was no less than 48 hours. I proceeded to send an e-mail to the lady I dealt with so far, in order to advise that I did unfortunately change my mind about this procedure and I requested my deposit back. She sent me an e-mail asking me why I changed my mind and told me that the deposit is NON REFUNDABLE. Of course I had no idea at this point about THE POLICY of this establishment, so I replied by saying this is AN OUTRAGE!! Why a client is PENALISED for changing their mind (and giving notice in good time)? I did say I would go to SOCIAL MEDIA with this (which I am and will stand my ground about it all, since my views are that this is a totally unfair policy)! In the e-mail I received back, the lady I dealt with all along said that I should have clicked on THE LINK on the email she sent me (which as I mention before already included all the information I needed anyway), in order to check the prices for procedures and expectations of the clinic and low and behold THE REFUND POLICY!!!! So, by not using the link of course I had no idea about this!! I proceeded to say that my advise is that THE LINK TO THE DEPOSIT PAYMENT PAGE SHOULD INCLUDE THE TERMS AND CONDITIONS OF THE COMPANY AND THAT DEPOSITS ARE NON REFUNDABLE!!! If this information was there in BLACK AND WHITE at least I would have known what I was dealing with from the start! I conclude this review by saying that, I am sure that Sian is amazing in her work, it does show on the pictures on Instagram where I came across what she does, but PLEASE WATCH OUT!!! Make 300% sure you do want to go ahead with this procedures since you are NOT ALLOWED TO CHANGE YOUR MIND!!! In this day and age, consumer rights have gone promptly out of the window!! read more