Garry was awesome and he helped me getting fixed my car. The process was transparent, they also…read moregave me a rental

My 2019 Nissan Leaf has a major recall, where I have been instructed to not use my fast charger…read moreportal. This renders the vehicle useless for any longer distance trips. When I brought it in for a computer software update, they "found" $1000 worth of other work, and a $450 portion was to fix a sporadic clunking noise. It did not resolve the issue. I brought it back, and they diagnosed it differently, trying to deny that what they did the previous visit was intended to fix the sound (even though it was written clearly on the service report that they HAD fixed it). They said for $2000 more they could fix it. Aww, hell no. They gaslit me about their misdiagnosis, then wanted to charge AGAIN to re-diagnose it. Never again for anything not related to a recall. In fact, I won't buy a car from them again since my recently paid off one I have is useless except for driving around town.

Though I changed my mind on the car I test drove, Paul and the manager Erika were very helpful and…read morehonest! If they had the car I was interested in, I would've 100% purchased from them!

This is the location where I purchased my vehicle from last year, and I have never experienced such…read moregreat service before. I always be sure to get my truck service each time a recommendation comes up and the service team and everyone else within the building are always so sweet and professional.

I recently brought my parents' Honda CR-V to Honda of El Cerrito because it was having issues…read morestarting and shifting. I worked with Jeric, and I have to give him credit, he provided excellent customer service from beginning to end. Very professional, friendly, communicative, and helpful. The first repair was around $2,000. Unfortunately, after my dad picked up the vehicle, it was still having the same problem, so we had to bring it back again. Jeric called me and explained that they discovered what appeared to be a bigger electrical issue that required additional labor. I approved another roughly $2,000, so altogether we spent over $4,000 on the vehicle. The money wasn't really my issue. My main concern happened when we got the vehicle back. My dad had two pairs of sunglasses inside the car--one in the overhead sunglasses holder and another in the glovebox. When my older sister picked up the vehicle, both were missing. An employee was eventually able to locate one pair, but the second pair is still missing. The missing pair was a pair of DITA sunglasses that cost around $400 and was a birthday gift I gave my dad. To be clear, I am not accusing the dealership or any employee of stealing anything. It could have easily been misplaced, accidentally thrown away, or something else could have happened. I'm a business owner myself, so I try to look at situations objectively. However, when someone spends over $4,000 with your business, I do expect a high level of care, not only with the vehicle, but also with anything inside of it. I'm giving 4 stars because Jeric truly did provide top-tier customer service. The one-star deduction is because it took two separate trips to resolve the original vehicle problem, plus the issue with the missing sunglasses. Time is extremely valuable to me, especially when my family has to make multiple trips back and forth. Thank you again to Jeric for taking care of us and communicating throughout the entire process.

My wife brought our 2019 Honda Accord to El Cerrito Honda for warranty work, not because the car…read moreneeded maintenance. We have a trusted personal mechanic who services all of our vehicles. Instead of simply addressing the warranty issue, the service department tried to upsell several maintenance items, including a coolant flush, automatic transmission fluid (ATF) service, tire rotation, and battery checks. Since our mechanic keeps up with the vehicle's maintenance, these recommendations were unnecessary and left us feeling like they were more interested in selling services than taking care of the customer. To make matters worse, we've repeatedly asked to be removed from their mailing list, yet the promotional mail continues to arrive. It's frustrating that such a simple customer request has been ignored. Honest service and respecting customers' wishes should be standard. Unfortunately, that wasn't our experience, and because of it, we won't be returning.

Ulices Hermosillo was simply excellent to deal with for service. Knowledgeable, personable and…read morefair in helping with the towing and repair of a run flat tire blown on one of those world-famous Oakland potholes. Could not have been more pleased with the way he handled it.

UPDATE: Because apparently I needed ANOTHER reason to never purchase from or use this Mercedes-Benz…read moreservice department again and to warn others.... In 2024, I purchased all four brand NEW tires from this dealership or so i thought, as they had a deal for four new tires with a one year warranty. Fast forward almost two years later, I recently took my car to a tire shop for an alignment and was told I needed new tires. The employee looked at my tires, pointed out the DOT dates and basically said, "There's no way these are newer tires." Excuse me?!! That's when I learned the tires Mercedes sold and installed on my car in 2024 had two with 2019, one with 2021 and one with 2022 DOT dates, all four different DOT dates! So the "new" tires I purchased were already approximately FIVE YEARS OLD when they were put on my car. And no, this was never disclosed to me. Because seriously, who thinks they need to crawl around checking DOT dates when they're purchasing brand-new tires directly from a MERCEDES-BENZ dealership?! I certainly didn't. Well now you do! I later spoke with Mercedes-Benz of Walnut Creek about it and was told they would never sell a customer tires with DOT dates that old. They explained that even when tires are sitting unused, they're still aging and can deteriorate over time. I was told they wouldn't sell tires more than a couple years old, let alone tires that were already FIVE YEARS OLD. Had I been told in 2024, "Hey, just so you know, these 'new' tires were manufactured in 2019," would I have purchased them? ABSOLUTELY NOT. Finding this out only because an independent tire shop happened to point it out to me almost two years later makes the whole thing feel incredibly shady. How was I supposed to know that the "new" tires I was paying a Mercedes dealership for had already been sitting around for five years?! Between this and my previous experiences with this dealership, I'm DONE. I no longer trust them with my car or my money. There are plenty of other places to purchase and service a Mercedes, and Mercedes-Benz of Walnut Creek has shown me what the level of service SHOULD look like. Add this one to the already long list of reasons I personally will never purchase another vehicle from or use this dealership's service department again.

would give it zero stars if I could but damn I bought a car here a while back and I was driving it…read morefine for a few days then check engine came on and mind you it was at night so I couldn't go (7:30PM) then driving back home my engine blew I was devastated and worse part I had to pay 4k for replacing the engine and all other components which me a mistaking I regret paid and it took them 5-6 months for them to replace then after I got it I had problems again I open the hood and there was oil leaking from the left side of the engine and my car was in limp mode meaning it would not drive for over 18mph I took it home removed a spark plug and then it was all covered in oil all 6 of them then I replaced it and it was gone but still a check engine in conclusion there highly unprofessional yes they will approve you actually anyone because all they want is your money plsss stay away from here idk how there open it's ridiculous.

My experiences working with auto shops and car dealers has been pretty bad in the past. So to meet…read moresomeone like Mori at Daytona Motors has been a relief! Lets just say that in regards to pricing and financing hes still a sales man and wants to make his money. However, I am very happy that he worked with me because my credit is not so good. i was able to finance "in house" a decent car at a decent interest rate. I did have to put down a hefty down payment but it worked for me because I drove off in a 740i and I love my car! A couple days later I started having problems with the car. Mori, instantly agreed to take care of the problem, eventhough I had bought the car "as is". He promised me that no matter how long it took, he would rectify the problem, and he has. 6 months later, I was finally able to figure out what was wrong with my care and Mori didnt hesitate to credit my account the cost of the repairs. Making my payments every month has been easy and stress free. I just call in and provide my credit card payment. I have been late by a day or two and its been NO problem! Thanks Mo and Mori and Daytona Motors!

Lauren was amazing from start to finish. Esteban knew his…read morecars stuff. I arrived at 5pm and out by 7pm. Probably the smoothest transaction of buying a car ever. Thank you both for your exceptional service.

the bar needs to open an investigation on this place for shoddy work and violation of the…read moreautomotive repair act. do not take your vehicle to get serviced here.

J&E Automotive did an amazing job helping me with my 1999 Dodge Ram pickup truck! A huge thank you…read moreto Enrique and the entire team for replacing both of my front headlight assemblies and for the excellent customer service from start to finish. This truck has a lot of sentimental value to me because it belonged to my dad before he passed away, so taking care of it means a lot to me. I truly appreciate Enrique and the team taking the time to do such a great job and treating my truck with care. The quality of their work was excellent, their communication was great, and they provided an incredible value for the price. They were professional, honest, and made the whole process easy and stress-free. You can really tell this is a great family-oriented business that takes pride in their work and genuinely cares about their customers. I couldn't be happier with the service I received. If I could give more than 5 stars, I absolutely would! I highly recommend Enrique and J&E Automotive to anyone who needs automotive repairs. Thank you again for taking such great care of me and my truck. I'll definitely be coming back for any future repair needs!

Great repair shop! Always on the ball. Been coming to them for years. They recently installed a…read moreanti theft shield for my dual catalytic converters - so far so good.

This dealership ship has the best customer service ever mind you I've purchased cars from other…read moredealerships like Nissan & Honda but by far this dealership has offered me the best customer care. From the moment you walk in to the very warm and professional greeting to the moment you walk out the door with your car, they truly want to give you the best service and the best price. My husband and I have bought two cars from this dealership and years into having them they are still running great and we have had no issues with them. I HIGHLY recommend them and I 100% trust their cars. If you're looking for a good, used car Auto Amigos is definitely the place to go to. Don't go get ripped off else where!

I was in an accident late July and my previous vehicle was totaled. So I was once again in the…read morepursuit of a new truck. The staff was very helpful and found me an AWESOME Ford STX F-150!!! Thank you and I recommend Auto Amigos Richmond for your next Vehicle Purchase