I truly hate leaving negative reviews for businesses, but Shuffle Moving is so egregiously bad, and has cost me so much money, that I feel I have to warn everyone that is considering using their services. First, they were 8 hours late. We agreed upon a 9AM start time, and they showed up at 5PM. Secondary to that, because they were in such a time crunch because of their late start, they had to bring in more guys to move my apartment-- which ended up SIGNIFICANTLY increasing the costs of the move. The absolute worst part is that they lost my bike tire. When I realized it was missing, Tyler, the owner, initially said that they had it-- but after days of him evading my texts, he finally admitted that they had lost it. At that point, he agreed to pay for the tire, as well as for the bike lock that was attached to it. It's been months of texts, emails, and phone calls, but he has completely ghosted me. I have screenshots, receipts, etc, but he refuses to respond or reimburse. The replacement parts and service cost $300, in addition to the extra hundreds that they had already charged me due to their own errors. I'm still waiting to be reimburse for the tire, though I highly doubt it will happen at this point. Don't make the same mistake I did. Use different movers. read more

Absolutely fantastic, efficient movers, and really friendly. They handled all issues that came up in a professional manner, including lowering my (probably 400+ lb) couch from a second floor window. Will definitely be looking to hire these guys again for my next move. read more

Avoid this company at all costs. While the crew were very nice, the owner Tyler is dishonest and disorganized. Starting out, they were very accommodating, they were able to schedule a move from SF to SoCal with just a few days before I needed it to happen, gave me a good quote, and helped me out in a pinch. The morning of the move, the crew was late, and I ended up only getting two guys instead of three. Apparently there was some miscommunication with management. No problem though, that stuff happens, and while everything ended up taking longer than it would have with an earlier start and an extra set of hands, things went relatively smoothly. After unloading late that night at our destination, the guys called up Tyler to get the adjusted costs, and it was several hundred dollars higher than the quote. Despite my immediate request for a receipt, it took several days before he sent me a breakdown of the costs. All of the hourly rates that I was charged against were higher than what was provided to me on the quote. It ended up being a 600+ dollar difference. Trying to contact Tyler about it led to multiple weeks of unresponsiveness. Feeling exhausted, I shifted my inquiry to him compensating me for a bed frame that broke during the move (those things happen). Through infrequent emails, he told me he agreed he would pay for it... It's now been four weeks since the move, and ten days since he told me he would send payment for it, and I have heard and received absolutely nothing. It's a real shame- the crew were very nice and personable, were careful about things, packed the truck well.. but Tyler is evidently not an honest person and you should not consider doing business with him. I understand life is busy for everybody right now, but the negligence displayed here in handling this situation is egregious. If anything developments here I may consider updating this review but in the meantime, find someone else. read more

The move itself went great, very smooth. The movers were quick, efficient and extremely personable. I had to reschedule our move time with Tyler 3 times because of issues with my building and the truck, and he was extremely accommodating. My only issue was the movers were 1 1/2 hours late, which was frustrating and the communication the day of was not great, as I was left wondering if they were ever going to show. But once the movers arrived all went well. read more

I needed to move offices and sent out a quote request to a bunch of different moving companies on Yelp. Shuffle was the first to respond and had the most reasonable quote. I ultimately decided to hire them. They showed up on time, properly wrapped all my stuff, and delivered it. No problems. I would use them again for sure. Give them a shot. read more

I hired Shuffle mostly from their competitive pricing, being much cheaper than other moving companies. When I spoke to Tyler, he was very transparent and stated that Shuffle doesn't try to nickel and dime customers like other moving companies, which I totally agree with (no hidden fees). DJ and Victor were our movers - they showed up promptly and worked hard to help us move out of our 1 bedroom in SF. They did a fantastic job! Not only did they move quickly and carefully in moving our stuff, they were also incredibly polite and personable. With all the stress of moving, it really helps to have great movers to talk to and share a laugh. I highly recommend using Shuffle on your next move, you'll be glad you did! read more

Super happy with DJ and Victor from shuffle moving! Super affordable and within my budget. I moved from a 2 bedroom to a 1 bedroom within 10 min from each other. The move took only 3.5 hours and my movers were very efficient and fast. They were a little late but they called me 20 min before my appointment letting me know so I had no issues with it and it gave more time to put things in boxes. I really appreciated the communication. They also did a great job moving a couch through a tricky stairwell. Because of COVID, we were wearing masks the entire time and their truck was very clean. HIGHLY RECOMMEND! read more

Terrible experience, zero service! I called the day before to make an appointment and confirmed via email and phone. The next day, NO SHOW! Tried to reach Tyler via email, text, Yelp - nothing. Incredibly unprofessional and very disappointing. read more

No Show! No Calls! Don't bother. Go with someone else. I reserved online and got a confirmation a few days after. Then a week prior they called to confirmed. I also received text messages confirming my appointment up to the morning of. Then no show, no calls, and no answer when I tried calling. So unprofessional! Zero stars! read more

Big thank you to the Shuffle Moving team for rescuing us @ 8pm on a Saturday night when our booked movers failed to call or show up. The Shuffle Moving team arrived on the scene within 30 minutes after contact. They were organized, had a terrific game plan and were fast and efficient. I gave them 5 points because not only did they fill in last minute for our delinquent movers @ 8pm at night but they drove our things an hour away and did not finish until 3am the next morning. Positive attitudes, courteous, fast and efficient! Big thank you to Shuffle Moving! read more

Big thanks to Shuffle to showing up for a small job that other movers wouldn't touch. They quoted me a very reasonable fixed price, and were great about staying in touch about arrival windows and changing actual arrival times. I wouldn't hesitate to call on them again. read more

I had a great experience with Shuffle Moving company. Alex in the office, Darius, and the other guys were wonderful. NOTHING was damaged, no scratches, no bends, bumps or bruises. The guys were friendly and efficient. I gave them some Smartwater. I moved abut 10-12 miles away from my current location. All moving was completed in 3 hours including transport and unloading. I am very happy! I think if you have a move and organize it well; then you can't go wrong with Shuffle Moving. read more

Super accommodating - they were able to schedule my move within 24 hours of requesting a quote and the movers went above and beyond in getting everything until my new place. read more

Terrible experience. Called the day of the move to delay my move from 9:00 am to 3:00 pm. I understand he said one of the drivers had an emergency, but it held up my day. He gave no apology. At 3:20 someone arrives, says the truck would be there in 30 minutes, but he'll help stack boxes by the door so they are ready. I asked him to make sure that I would not be charged for the truck being late. Around 4:00 I get a call from some guy who said literally- "I don't know who this is but I was told to call this number and tell you the truck will be there at 5:00". Still no apology for holding up my whole day. There was massive miscommunication within shuffle moving as D'Paris was not even able to get ahold of the driver. D'Paris, (the stacker), was understanding, and called his boss to advocate for my request of a discount since I had been waiting all day. The boss, Tyler, refused but assured me he would "do me the favor" of waiving the time spent stacking and waiting for the truck. Seriously? I was originally expected to pay 2 extra hours in addition to the actual move for a delay that was the fault of the company. When I spoke with the owner, Tyler, and told him I would be canceling to find a different company, he told me word for word "I told you what it was this morning, no skin off my back." He did not mention the truck would be as late as it was. He said 2 or 3pm, not a window of 3-6. There was no text communication or any transparency with the customer. Tyler's customer service is horrible, he is rude, and does not care about the schedule of his customers at all. He never even apologized to me for the massive inconvenience and waste of time. It seems this company is disorganized, does not time moves correctly, and acts as if they are doing the customer a favor, so they get there when they get there. Also beware the hidden stair fee of $25 per flight, which was not mentioned when booking. read more

Timely, professional and reasonably priced. Highly recommend using them for your moving needs.

The move went alright. It took almost twice as long as I anticipated, having done a similar move with another company recently. But my low rating is due to the customer service I received. My move was over 2 weeks ago, and I have been trying to reach the company to discuss a few items on my invoice (fees that were not disclosed until I was closing out the job), as well as a damaged item. I have left 4 voicemails, written an email and send a message through Yelp and have not heard anything back yet. Posting publicly, was a last resort and I'm sorry it came to this. But it should not be this hard to reach a company for customer support. read more