TERRIBLE! Do not do business with this company. You cannot depend on them to show up at the time or even on the day on which you are scheduled. Customer service is not local, and although I could walk to Shredit's Albuquerque location from my office, there is no way to speak with anyone local. If you are "lucky" enough to get through the automated customer service phone system where you may finally get to speak with someone, 50% your call gets cut off after being on hold for several minutes. MADDENING!
Last time they picked up from my location - 3.5 hours late - the driver took one bin and then disappeared for 10+ minutes while I loaded the second bin myself. When I left my office an hour later the truck was still sitting outside my office building. No surprise he was running late.
Save yourself the stress of dealing with a very poorly run business and go with a company that is truly local. If I could leave ZERO stars, I would. read more