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Short's Marine

1.0 (1 review)
Closed • 8:00 am - 5:00 pm

Services - Short's Marine

Boat parts and supplies

Boat repair

Boat dealers

Short's Marine Boat Repair Photos

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2 years ago

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Island Watersports - People on jet ski

Island Watersports

(52 reviews)

1 Star - Absolutely Awful Experience…read more Island Water Sports gave us one of the worst customer service experiences we've ever had. As we were pulling into the dock -- after being stuck in torrential downpours all day because they refused to offer a rain check unless there was thunder -- a staff member started shouting at us, "I hope you have insurance! You've damaged my ladder!" The swim ladder had accidentally been left down, but it was already damaged when we took the boat out. Even after staff inside the office confirmed the damage had been noted earlier, the dockhand, Mike, continued to accuse us and treated us like we had done something wrong. They made us stay in the boat while they took pictures and called it in to the office, repeatedly telling us we were going to have to pay for it. When we were finally allowed off, some of our group went to use the bathroom and were stopped on their way back by another employee, who told them they "weren't allowed to leave." It felt like we were being detained -- over a broken ladder we didn't even damage. At one point I told Mike how rude and unprofessional he was -- and no, I wasn't calm about it. I had every right to speak up after the way we were being treated. Instead of diffusing the situation, he came back at me, even more defensive and condescending. It wasn't until after they embarrassed us and treated us like criminals in front of other guests that we finally got a weak apology. Then, as if that wasn't enough, they actually complained that there was mud on the floorboard from the anchor -- because it had touched the wet deck. First of all, don't they wash the boats down anyway? And second, it was pouring rain all day -- what exactly did they expect? We didn't even complain about the miserable weather -- we paid in full and left without so much as a "Sorry the weather didn't cooperate" or "Hope you still had a good time." Just attitude and accusations. We've rented from other marinas in the area and always had a great experience. Island Water Sports was by far the worst -- rude, accusatory, and completely lacking in basic customer service. I would never rent from them again and absolutely do not recommend them to anyone!

We had a great experience renting a Pontoon with Island Watersports. The rental process online was…read moreeasy and efficient. Staff was friendly and courteous when we arrived, and the boat was in tip-top shape. The one-star knock is because they did not have a restroom available for us before our trip, which meant we had to leave the premises for a Royal Farms, then return. Granted we didn't lose a lot of time, but a restroom for clients, even if it's a porta potty, I feel is a necessity.

Short's Marine - boatrepair - Updated May 2026

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