My family and I visited this store at Pearlridge on Sunday, March 15, 2026 because I had seen a lot of TikTok and Instagram posts about it and was really excited to check it out. I specifically wanted to see the Iwa collab pieces in person, especially the deep green set, because I wanted to get an idea of the fit before purchasing.
Unfortunately, the experience was disappointing due to the customer service we received. The employee working at the time didn't greet us when we walked in and seemed to give us an unfriendly look. Later, when the store got less busy and she did say hello, the tone came across as a bit dismissive and like she didn't really want to be there.
When I asked if I could try on the set to check the fit, she told me "you can throw it over your clothes" in a pretty sassy tone. If there aren't fitting rooms available, that's completely understandable, but a simple explanation like "sorry, we don't have fitting rooms" would have come across much more welcoming.
Because of the interaction, the overall experience left a sour taste and I ended up leaving without buying anything, even though I had come specifically to shop there. My husband and mom also mentioned they felt like we were being watched closely the whole time, which made the experience feel uncomfortable.
I was really hoping for a better first visit since I genuinely wanted to support the store and purchase some items. Hopefully this feedback helps improve the experience for future customers. read more