My wife and I used to go to Shoots all the time, and we have always loved it. It ended up being a bit out of our price range for a while, but we are finally doing better and got excited at the thought of going to shoots again.
She ended up getting sick and didn't want to go in so we decided to order take out last night. We ordered medium wonton soup, pork shoots fried rice, and sesame chicken. which came out to $31.78. I went in with 2 $20 dollar bills and passed the money over and when she came back with the change there were no coins, just a $5 and 3 $1's. I had been planning on giving a tip, but at that point I thought better of it because she couldn't even bother giving me the right change.
I got home and opened up the takeout boxes, only to find what I can only assume is half of the actual portions you're supposed to get (based on previous experience with shoots). The fried rice barely covered the bottom of the takeout box, and there was hardly enough sesame chicken to have as a snack, let alone be an addition to a meal. The only thing that we felt like came with enough was the soup, which was kind of bland but that's not the point I'm making here.
I decided to call and tell them how completely unhappy we were with it, as the 3 supposed meals weren't enough to feed my wife, myself, and my 13 year old daughter, (when in the past we had ordered the same thing and had it come with much more). Much to my surprise the manager told me that I could come in and get a $10 gift card, which was a nice offer, so I asked if instead, because the fried rice was only $9.49, if we could just get some of that because we were all still hungry, so she agreed that would be fine. I also let her know that I didn't really care about the last $.22 cents but she needs to let the girl at the front desk know that it's very much illegal to not present all of the change, and it's up to them whether or not they want to leave a tip, to which she told me they normally just keep it cause people always just leave it anyways...
I showed up and the girl at the front desk was very sarcastic with some of the things she said, but then the manager came up and said "you obviously need this" and handed me the $.22 cents. No kidding, it was almost exactly like the scene from the movie "waiting" where you know they were doing it to be a complete ass.
Now even though I left, unfortunately our horrible experience didn't end there, because a little while later that night (last night) I ended up with horrible food poisoning and was stuck on the toilet for 3 hours, which just leads me to believe that they also fucked with the food like in the movie waiting as well.
I will NEVER go back, and I will make sure every single one of my friends and family that have previously gone to shoots never go back as well. read more