If I had stock in this company I would sell it today! I have no idea how they are still in business. I found a pair of running shoes online but decided to call my local store to support them and see if they have them in stock here in Lynchburg Virginia. I called the number many times, it would ring six or seven times and then give a busy signal. It repeated to do this with every attempt. I then decided to contact the company at their 800 number posted online, and I am pretty sure I woke the woman up who is manning the phone lines. It is unlikely they get many calls, so I understand waking her up at 12:40pm.
I asked her if the store in Lynchburg Virginia was still open, to my surprise it is. I'm not sure how businesses stay open with this kind of customer service. She gave me the number that I had already been calling this morning and said they were indeed open. I called the number back and still getting 6 to7 rings then immediately turning into busy signals.
I always attempt to use local stores to help with the local economy, but in this case I'm an able to shop at the local store because I don't know if anyone even works there, and I'm afraid to order these shoes online because in the event I have to return them I'm pretty sure the local store will not be open long with this situation occurring. It has forced me to look at our local Dept store or shoe stores that are in the mall that do have a working staff in the store. Management needs to tighten up this company if they have any desire of staying open. read more