I had never heard of this place, so how famous is it really…read more We definitely would have given at three or four stars but there are glaring service issues here in terms of friendliness and trust. We're in a very low crime area and yet you would think that they are guarding the crown jewels, with 10 attempts made to steal them every day.

I went to check out the new and improved store yesterday and I must say I was pretty impressed on…read morethe changes. You guys really have to go and check it out. The staff was very pleasant and helpful to me, they're having a sale now so get your kids Christmas shoes now.so help the staff out and take a visit see you there

Great service and they have great selections to choose from. I'm glad they are still available and…read moreclose to my neighborhood!! Their prices are in my range because I'm usually picking up three to four pairs of shoes at a time!! Love this location!!

So many shoes to choose from, I love the how every worker is nice, they are so kind, a lady who…read moreworks there guide me to what shoes look nice on me she said I'd do better in Nike's than adidas, so now I have 5 pairs of vans 6 pairs of Nike's and 3 pairs of Adidas. So now when I want to choose from shoes I go to rack room shoes.

My husband went to purchase a hand gun yesterday and received the worst service. A young lady…read more(Katy) racial profiled us. From the moment we can in she was very rude. My husband asked me for $50 because he didn't want to break change. I pulled my money out and she immediately stated "what's going on here" this seems illegal and "you don't have your own money or enough money". I went to report the hostility and comments to her manager (Jeff). My husband continued his purchase while I spoke with Jeff. Jeff then states he would speak to her because she is a little "rough" around the edges. I left the store and my husband called saying the manager put a block on his name for 30 days due to suspected Straw sale. This didn't happen until I reported he poor customer service skills. My husband collects firearms as this would have been his 5th purchase from Academy. He has never had an issue until meeting Katie and Jeff. To add insult to injury he started saying we are being "aggressive". The discrimination just kept going. We are filing a formal complaint as this was unacceptable.

Making a come back had a treadmill in stock wanted it had to young guys in the back grab it for me…read moreback of store. However with this said when they have things placed at the front of the store it's like front of house staff doesn't see you or want to help you. Zero people asked me if I wanted that treadmill that I stood on and looked at for a hot min. I had to go to the back of the store and asked the shoe section and equipment section teens to get it for me. The person at the counter and small podium at the front were super unaware of any thing but the register area. What a shame again on front of house at this store twice in the last few months! Extra star is for having the treadmill and for the young guys in the back of store excited and willing to help! If I was on edge from buying I would have left for another store about lost my dollars again! Love my pro-form 9000 with iFIT!

I like this location, not just that it's pretty close to me but the store has a good ambiance…read morecompared to some other locations that I went to. Customer service is great they are very friendly and helpful esp Mariana. I would definitely recommend!

After visiting the store and getting great customer service. I purchased some workboots. They…read moredidn't have them in stock, so they said they would send them to me. I drove 2 hours ( 1 hour there and 1 hour home) to come to the store to order the boots. I initially came here because I thought they would have the brand I was looking for, but they didn't, so I ordered another brand. 3 days later, they called me on the phone and told me that they were unable to get the boots for whatever reason. She told me that to drive to their location to return the money on my card. So I did that. Never once did they use my card to return the money. I could have sent them a picture of the receipt that they used to return my money and save me yet another 2 hour drive. but they said they needed my card. So I drove 2 hours. I spent about 4 minutes inside the store to receive the money back on my card.I am so frustrated.I would not recommend this location. It was an epic waste of time.

Great friendly service with a smile. The selection is vast yet specific and catered to the…read moreselective. The value is grand if you return an Amazon item you will receive a receipt that will take off 35% that same day. Totally worth it.

It gets hot here in the summer, but you can stay Kohl for the summer by shopping at Kohl's for the…read moresummer. We don't really like this store, and honestly the nice stuff is not as cheap as they should be, unless you're a member, and even then not as cheap as the members think they are. Not compared to Harwin discount stores for example. This one especially is not our favourite because service here is very questionable, but we did have one very lovely girl help us out and it wasn't all bad.

Wow! They wooed me yesterday. I went in to pick up my online…read moreorder and got my package pretty quick at checkout counter. I told the young lady if I could please try my new boots on and she directed me to benches in the back. My beautiful new boots were too snug. I asked a lady if they had any of the boots in store and unfortunately they didn't. The lady turned out to be a manager. She told me to take boots back to counter and that they would issue me a credit back on a gift card so I could order a bigger size. When I got to the counter, the young lady looked to see if they had a bio size online but they didn't. At that point they offered to stretch the boots out for me at no charge. If that doesn't work, they will refund. I really hope it works cause the boots are beautiful. Will see in about 3 days. Eek! All in all, everyone we dealt with was very nice and helpful.

The service is terrible. Too many little girls working there with attitudes. Me and my wife were…read moreshopping around. We had our baby in the stroller mind you my child is one year and two months. She was sound asleep in the stroller and the workers just kept walking by eyeing our stroller. I tried to think nothing of it or at least try to understand their point of view. So I ignored it and continued to shop around. It was just a really intense and suspicious environment to be in. Being at any boot barn it's almost like a getaway and escape for me and my wife. We love to shop around there. But I'm kind of considering not ever going back. This is the second location that has done this to us just because we have our baby in a stroller. I guess I gotta hire a babysitter before I go shop at a boot barn as a family.

It's that Melrose Place again. I'm surprised it's not in 90210 zipcode…read more Melrose is a mixed bag. You can actually find some really great deals here if you're lucky and we definitely both like this location better than the one in the southwest of town right off of 59, but having said that, there are definitely some things about it that could be a little bit better, such as organization and consistency. This location is pretty untouched and hardly busy at all because it's kind of on the backside of Rosenberg nowhere near the highway where most shoppers don't venture to unless you already live in Rosenberg around this area, so it's kind of good for finding hidden gems and that's why I gave it the extra star.

From the owner: Melrose Family Fashions, located in the Rose Rich Shopping Center on the border of Rosenberg and…read moreRichmond southwest from the OakBend medical Center, is a chain clothing store specializing in trendy and basic fashions including shoes, electronics, phone accessories, lingerie, cosmetics, home goods and snacks at affordable prices for women, children and men.

By far the cutest boutique in downtown Historic Richmond! They offer a variety of unique clothing,…read morejewelry, bath products, and gifts. The owner is amazing and incredibly helpful. Plus they also have a website so you can purchase products online!

From the owner: Our women's boutique, we want to help busy women, just like us, feel beautiful and stylish while…read moresaving time and effort from driving to stores looking for an outfit. We offer classic and trendy women's clothing, jewelry, and accessories that can't be found in your local department store with new selections coming in frequently! There is always something for every occasion in our boutique located in historic downtown Richmond. We are very excited to bring our chic selection to our customers, with an atmosphere to match. Shopping at our clothing boutique is a casual yet fun experience where our staff is committed to making you amazing while shopping locally. So, whether you're looking for an outfit for a special occasion or something new, cute, and affordable to add to your closet stop by our fashion store today to help support local business. Our selections include: women's clothing, women's shoes, handbags, home decor, candles, gifts, mugs, scarves, hair accessories, bath bombs, custom cutting boards, & hand soaps!

Service absolutely blohhhhZzzzz…read more Pretentious at best. Employees buzz around you like you're a miscreant thief. Truly felt uncomfortable there and when I asked one employee a question he didn't know the answer but said with a touch of sass "Whatever we have is on those shelves" did a quick run way model turn and sashed away. As if i was the dummy for asking where the iPhone 16 cases were Meh the makeup area is cool But its the staff that gets me on this place they whisper, hover and act like they own the place They assume anyone who is wearing a 'disheveled ' outfit is a thief. When I left I didn't buy anything but they watched and lightly gasped as if they were surprised the alarms didn't go off I was in a bad mood the rest of the night. Those women were just so unkind and unprofessional it actually legit hurt my feelings. It put me in a bad mood the rest of the night bc they didn't treat me like a guest they made feel like a peasant. And kept whispering. I've never left a store (well maybe a restaurant) slightly pissed off but this time it did. I wanted to march back in and say something of course I didn't. But seriously the energy there was pretentious and it made them look tacky, classless, and no etiquette This place really P*ssed me off I felt angry bc I felt disrespected and ignored. If that's marshalls 'brand '& their view of customer service then they marshallbeoutofbiznesssooon but rly. Refine the employees to be less haughty Hunnay this ain't Neiman's so quit acting like it Anyways no hard feelings i just wanted to express this bc I didn't deserve it. No one dies. Place is clean tho.

I'm not sure they give employees breaks but the staff would rather eat than check out customers…read more Kinda sad and also I don't want your crumbs on my clothes I'm buying

It had to happen at some point since moving down here, and as much as I hate having to rate a…read moreplace low and trying to find something positive to be optimistic about, this location sadly misses the mark. I walked into this location and walked out to never look back. The appearance, I don't want to say it was gaudy or strange, but definitely it didn't look like much. I assume they were going for the thrift store look, but even thrift shops are more appealing. This was a wide open square with basically clothing racks for rows and signs swaying gently from the ceiling. I needed new shirts for my job and this was one place I stopped to see if they had anything. I was clearly lost but no employee batted an eye in this seemingly empty space at the time. When I found the sign that said "men's", assuming this was the section for men's clothing, I went there and was greeted by a wide assortment of women's clothing. Basically, this just seemed to be one big, unorganized space with employees only at the cash stand and no employees walking around to help customers. Like I said before regarding the appearance, it was just so simple and where I may adore simple, this was so simple that it looked like the sections were really thrown together without much thought. Seeing as how I was on a time crunch, I walked out the doors and decided to go to Khol's instead. Cannot say I'll think of shopping at Ross next time I need clothes, I'll avoid the headache for a more expensive location if I need to....

This is my first time at this Ross location. I can't say that it will bring me back again…read more I was on a mission for my Mother and I didn't find what she wanted. So I thought I'd briefly explore the store. I'd compare the store concept as a low end T.J. Maxx but the majority of their merchandise is clothing with some lingerie, shoes and home decor. I found a couple cheap summer tops and decided to try them on. The two women "controlling" the dressing room were incredibly rude. No one was directly at the dressing room entrance. Suddenly two women are yelling repeatedly, Ma'am Stop! I had no idea you had to HANG your items on a rack before they would count, then take once they release. I was instructed to replace the number OVER the clothes hangers before returning with them regardless if I was purchasing. They were just as rude when I was leaving the dressing room area. This wasn't my first time in a dressing room nor did their tone need to be so harsh with all of us. As I was standing in the return line the woman "controlling" the security or line was harsh and abrupt with several other customers. I dropped off the clothing and left the store. Hopefully, someone will provide customer service education to these employees.