Definitely a legit place to visit for variety of the hottest current styles. You'll find brands like; Nike Adidas Vans Reebok Ugg's We had visited multiple other shoe stores and had no luck finding my 5th grader a pair of shoes. I get it, I'm super picky about what shoes like and maybe he takes after me... not a bad thing! We were able to choose from many of the cool kid styles and he finally found something to fit his personal style. The staff were cool too! Kinda pricey but not more than other stores, they just have to good stuff! read more

Employees were nice and we got good deals on shoes and clothes. Favorite store inside sunrise mall. We basically come there for that store.

Beyond angry with this store. I spend about $300 on a couple shoes. Pair of nikes and a pair of Jordan's. The guy came out saying "don't worry I got you a new pair of shoes not the model." First off if I'm buying shoes I expect them to be brand new. If I wanted used shoes I'd go to the thrift store. When I got home both pairs of shoes were worn. Not sure if it's because they thought I was stupid or what but I'll be damned if I get screwed over by this store. I will never shop here again and I plan on getting them exchanged. Maybe you guys should hire some people who actually know what honest and good customer service is. As a business owner myself this is disgusting to do to any customer. read more

Shoe Palace - "New shoes" instead he gave me the models everyone tries on and came out acting like a hero saying "oh I got you new ones." - Shoe Stores Near Me - Citrus Heights, California

Worse experience. I tried to return an item I just purchased at the counter and assist manager said he couldn't return it because I return too many things there. Poor customer service. Finally I asked for him to call his district manager and was told to return my item. I have spent lots of money at this store but will never spend a dime there. read more

I'm really convinced that if you work at sunrise mall, you're just always in a good mood. I came here today looking for a pair of free runs for my mom because she's always taking my shoes . Alexis and Joey helped us out and I couldn't help but look for myself . Oooh! Infrared air maxs? The one with running mesh? Alexis had my back and reminded me to buy kids size cause it's cheaper. Good looking out girl, good looking out. The only reason why I'm giving a four star is because they're very limited on new releases . If you're looking for new release stuff, only Arden and Roseville seem to be the only malls that get shipment , not sunrise. read more

Shoe Palace - Sac finally got the oreo flyknits ! Third restock of the year. - Shoe Stores Near Me - Citrus Heights, California

I want to give a special shout out to Nile. This guy really brings the energy and enthusiasm to his guest. I'm always excited to see him. Even if I don't buy anything, he was always happy to see me. I'll always remember my first pair I ever bought there. It was the Air Jordan 4 "What The's". Nile and another associate really helped me out. They didn't pressure me or judge. I really appreciated that. All the associates at this Shoe Palace is very welcoming. Always ready to assist and deliver great customer service. This is the main reason why I shop this place first. Not to mention that this Shoe Palace located at the Sunrise Mall has the biggest selection of Air Jordans than any other store in the mall. Also, I love how every week, they get new gear. Thanks again to Nile and all the associates there. read more

I came here the other day looking for a new pair of vans. They had a nice selection and the man who helped us was very nice, showed us all of the sales they had going on and helped me get down the pair of shoes I was interested in. He said they were an older pair and they were marked down, this was awesome! They didn't have the size I usually am but luckily vans run big and the next size down fit great. He rang the shoes up and they ended up being even cheaper only 21! I will definitely come back in the future, they really have a nice big selection to choose from, with great prices. read more

Shoe Palace - My awesome new shoes that were so cheap! - Shoe Stores Near Me - Citrus Heights, California

I want to thank Nile for his amazing customer service. I had called about the New Balance x Shoe Palace Great White collab to see if it was in stock. Luckily for me it was because I had called another shoe palace, who said they had it in stock, but that turned out to be untrue. When I called,Nile was understanding of my situation, due to me having to travel about an hour and was able to reserve the shoes for me. Again I want to thank him for his professionalism and excellent customer service. If you're ever in need for shoes he's the guy to go. read more

They always have the shoes I'm looking for. Jaden and Nile helped me out, both have great customer service and are very knowledgeable. The last good store in sunrise mall. read more

Always have the new releases I need simple purchases very helpful and show lots of great customer care! Steven and Peter are dope. read more

Shoe Palace - Shoe Stores Near Me - Citrus Heights, California

Walked in bought a pair of shoes... Walked out... 2 SECONDS later I remembered I could not afford the shoes... Walked back in ... They would NOT let me return the shoes... 2 SECONDS after purchase!!! Make no mistake people... These people are NOT looking to keep a customer... SMH read more

I made the mistake of wandering into the Shoe Palace at Sunrise Mall. I hadn't had a good pair of Nikis in a while so I asked to try on a pair of black size 9 cross trainers. The clerk brought me the left shoe. I put it on and said wow that's great sell me the shoes. So, I paid out $87.00 bought the F'ing Nikis. Then I put on the right shoe and stood up. It felt horrible, like someone was jabbing a knife into my right insole... Long story short, they wouldn't refund my money, they wouldn't exchange them. I had to send tgem back tk Niki, who refuses to Refund any money, or give me a cash voucher It's a shoe nightmare. read more

I went into the shoe palace on black friday and their sales sucked. I stupidly bought a pair of shoes for $99 , which at the time I thought was a good deal until next day I went into a shoe store just a few door down and they had my same shoes plus I could get a secound pair half off. I went back the the shoe Palace to see if they would honor that sale and that was a big fat no, so ask to return the shoes and they said only for store credit. Worst store ever! I would suggest going in and trying on what you want take your time and use up all their help then once your dialed in go to another store or the internet. Do not buy there read more

I bought a new pair of Jordans here. I thought they wouldn't have the shoe, but I was stoked when they had my size. The manager rung me up. He was pretty nice except the part when he told me "that's nasty" when I told him I wasn't wearing any socks. I would've gave this store 5 stars, but slamming me for not wearing socks is u cool, lol read more

Great store realIy love it. Just bought some Nike Air Force 1 all white never really thought they were my style, talk to Murtada (manger). Looking for some New Nikes recommended the af 1's to me love them. Fresh to. Honestly the entire aura of showPalace is great, friendly as well. Thanks bought to go back so. read more

love shoe shopping and i love how much of a variety they have! i always get great customer service and am treated very well. Josh is the best helped me pick out a great pair of casual shoes! i recommend this place! read more

I love this place everyone knows be their cause I'm always going through them for sone special order on my kicks, they get all my retro J's and other shoes a lot if other places can't get, when you spent more they will hook you up on other things sometime but this place is my spot, in store and online read more

Bad customer service, felt like I was buying shoes out of the back of someones van in a dark ally. Do not bring your children, very unprofessional. They are nice until they know you like a pair of shoes then you are waiting forever for help just to pay. Not worth the trouble when you can purchase the same pair in any other store...any other store is willing to return the purchase no problems. The shirt they sold me was dirty and looked worn. read more

The return policy with this company has something to be desired. I found they have an exchange only policy and would not budge in any way shape or form so I wrote to the headquarters and this is what I received in return. From Me: Hi There, I was going to have a pair of picked up for me at one of your stores and not sure if they would fit the way I need them to and the size was a 1/2 size larger than I think I need. As you know shoes vary in size and by the brand/makers. Anyway, I told the person on the phone that I would try them and if they didn't fit I would return them. He told me they do not return shoes for a refund but would only do a store credit. I'm really confused as to why this policy would be in place. As a company the sale was just lost and the profits decreased. The shoe may have fit but I won't find out. I've never shopped with your company so this comes as a surprise to me. Is this a true policy that you stand by? Thanks Response: That has been policy at Shoe Palace Stores since the beginning. We do apologize for any inconvenience. Have a great day. I will not recommend to friends and will not shop in any of their locations. read more

Wouldn't even give this store a 1 star rating. Staff is disrespectful, poorly dressed, and not helpful at all. By far the worst shopping experience I've ever encountered. Stay away from this store at all costs there return policy is only store credit. Never again will I shop there. read more

AVOID AT ALL COSTS. This is, without a doubt, the slimiest business organization I've ever encountered. Consider yourselves warned. After picking out 3 styles I liked, and finding out they didn't have my size (11) in any of them, I tried on a different shoe as a compromise. Because I wasn't sure about the pair, I mentioned to the employee helping me that I would go home and try them with some of my clothes to see if they looked good, and then decide if I wanted to keep them or not. He agreed that was a good idea. I bought them, decided I didn't like them, and took them back the very next day to return them. At that point, the manager says "we have a strict no return policy". I ask "why was this not mentioned to me when I bought these?! Why did the employee agree with the idea of trying them out?!" He says "we have the policy written right here on the counter" and points. I respond "that is where you placed my shoes when I bought them, how was I ever supposed to see that policy or know it when you covered up the sign and never mentioned no returns to me?" He says there is nothing he can do. I respond by saying that it's terrible business practice, and he WALKS AWAY while I'm talking to him. He doesn't offer to help me. He doesn't offer any solution. He doesn't even offer to maybe help me find another pair of shoes. He just walked away. I will never shop at this store again. There are plenty of decent businesses out there that have been selling shoes a long time and treat their customers well. Don't waste your time with this awful place. read more

I love the enviroment and the sales girl was very helpful.... however, after I purchased a pair of shoes for $65 I went into another store and found them for $15 cheaper. I went back to Shoe Palace to see if I could return them or have them "matched" and they wouldn't do ethier. I landed up with a "paper" credit for the $65.... but don't worry "It never expires" read more

This is the only place in Sac I will buy shoes from. The staff is always friendly and I can always count on Shoe Palace to have the best deals. Peter is the name that jumps out most, he has been there a long time and he is always incredibly helpful! (: read more

Long story short the staff helped greatly with my needs in helping me get the exact shoe I wanted. They had great deals on nikes, Jordan's. got my shoes for so cheap! I don't remember his name but the manager on duty really made sure I had what I needed and made sure I left happy. read more

Brought a pair of $100 shoes on May 10th. Wore them 3 days and the toe starting separating from the shoe. Their website says 100% customer satisfaction and will give refund or exchage but the store said no refund and no exchange because they were worn and I would need to call the manufacturer. The manufacturer will only give an online purchase credit without the tax and I have to pay to ship the shoes back to them. Lesson learned....never shop at a little store...always shop at major stores who have a guarantee. read more

This whole company is a joke! 6 months ago I bought my husband a pair of shoes here that he didn't like and they refused to give me anything but store credit when I returned them. From time to time I would pop in to see if there was anything in the store either of us would like and haven't found anything, so the store credit sat in a drawer. Finally I found a pair of Nikes that I liked but they didn't have the color I wanted at this location so I drove all the way out to the new store in the Galleria. When I get to the register, the guy tells me his computers are not online yet so he cannot accept store credit. This is especially confusing because the store credit has a barcode that you can scan as well, but apparently that is not possible. He says he can call Arden, awesome, totally want to drive all the way out there. Oh they are sold out. I tell him I will try the website and he says you cannot use store credit on the website either. So basically store credit is a scam and they stole my money! The pair of shoes I was trying to buy was twice the amount of my store credit and he offers me 20% off if I just want to buy them. WHAT A JOKE! This company is trash. read more