Shoe Mill operates several fine footwear retail stores in Portland and Salem, Oregon. That's what the Apple Maps says. But let me tell you something. The man who sold me this pair of Hoka One One is perhaps the most vivacious, knowledgeable, enthusiastic, and happy person I have ever met in a shoe store. He is the antithesis of Al Bundy. I have been hiking my entire vacation out here in Portland, clocking something like 40 miles in five days. (don't judge if you're a big-time hiker. I'm just getting started. I need time for tattoos, meeting my cousin for the first time, and other vacation type stuff) anyway the point is my feet are tired. Hoka is to feet what Visine is to a stoner's eyes. So I went in there. This guy was like a super happy positive ant lion. There was no possible way I was leaving without a pair of shoes, less I endure the sight of his bright smile faltering for just one second. And I don't regret it. But there's more. You see I missed my flight this morning because of a delay and the airline had to reschedule it all, and comp me a hotel room near this shopping mall. So instead of going home today, I'm stuck next to 20 acres of retail, which thankfully includes bars. Four margaritas in, I'm wandering around again and I see him walking a couple out. Each has the exact same bag that I had, with the same blue box emblazoned with the same brand. They are praising him for his knowledge and thanking him for the $600 they just dropped. Corporate, if you're reading this, this dude is regional manager material. I wanted to slap him high five, and yell, "Bro! Hoka! F@&k yeah!!" But that seemed like it would be a lot. And none of those three had been drinking margaritas all day. Anyway, point is, buy some shoes here. read more

I just moved here and went to Shoe Mill at Cascade Station near PDX. I was greeted and assisted by Emilio Castro at the store. I must say, he is the most friendly, kind, knowledgeable sales associate and just a great human to meet and have his help. I ended up buying two pair of shoes last week. They fit great, look great and were reasonably priced. I highly recommend Shoe Mill at Cascade Station and please ask for Emilio! read more

Shoe Mill is my favorite shoe store. They treat their customers great, help you like the old days when they get down on the floor & make sure your shoes fit, go beyond the call of duty. Plus, they have comfortable, good for your feet, cool shoes. Recently purchased 2 pairs at their Cascade Station store & Emilio Castro waited on me. He is SO helpful & a true joy to work with! read more

I purchase shoes online (as no stores near me) from time to time as needed from Shoe Mill and have always had an excellent experience. Recent purchases of HOKA walking shoes and Keen boots has been a great experience. The shoes came on time as promised and I was informed as to the delivery day and time. Great experience shopping on their website and the quality shoes are great value. read more

Shoe Mill - Keen Targhee lv boots - Shoe Stores Near Me - Portland, Oregon

follow up to last post The day afterwards I received a call from the manager stating there was a confusion with accounts in the system showing the mistake with the payment, it was corrected and a apologie was made on behalf of the behavior of the salesmen of the day prior. The problem was resolved . I appreciate the follow up call. read more

Fabulous experience, excellent salesman who gave you all the attention you needed and brought out many many models to choose from

My mama was visiting for my sisters graduation, and she came bearing a pair of tennis shoes that were 20 years old ,. I was insistent that we go get her a pair of shoes. Eric was amazing , he sat my mama down and explained to her how important it was to take care of herself and how much she needed to let herself be taken care of , it was what was supposed to happen and I couldn't be more thankful. It's nice to have someone care these days . Thank you Eric! Ps. She tried to go back for those shoes for "yard" shoes , we promptly left the station ! Thanks again! read more

shoes repeatedly break 3 months after warranty. spent over $1,000 at this store in the last 1.5 years and I've had 2 pair of chaco's snap and a pair of their highest grade boots worn through the boot bottom. I was told the boots are defects and was given no refund for any of the shoes. The manager of the store told me "you must be doing something to break them" and told me that I should get a minimum of 3 years out of chaco's. 2 pairs in 2.5 years doesn't even come close to that standard. go somewhere else. read more

I really like Shoe Mill in general, but not so much this location. This is the smallest of the Shoe Mill locations I've been to, and their selection is correspondingly small. You'll be better off going to another location if you want a wider selection. Additionally, the smallest men's size at this location is generally 9 or 9 1/2. I and my son wear a size 8 1/2, and they literally have a couple of shoes available in that size. They always offer to "get them in that size from another store", but I don't want that hassle if I want to buy shoes then and there (which is generally why one goes to a shoe store). Service is a mixed bag, depending on the employee (some are SUPER helpful, and others seem like you're bothering them by asking for help, and this is not a self-service shoe store). read more

Shoe Mill - Selection of accessories and women's shoes - Shoe Stores Near Me - Portland, Oregon

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Very nice and knowledgeable staff! Wade was very patient and did the most to make sure I found the right shoes and insoles for my long nursing shifts. Came in here to try on some Hoka's to see what all the hype was about. Turns out they also had BALA twelves that I've been trying to decide on as well. They were on also on sale and definitely more comfortable and a better fit than the Hoka's for my feet. Thank you!!! :) read more

Erik Aalvik was super helpful in fitting both my husband and me in new Hokas. We're in our 70's so our feet have covered a lot of miles! Erik made good suggestions based on our foot shape, arch formation, etc. We walked out of the Shoe Mill with 3 pairs of new Hokas, some great insoles for added support, and even a new pair of Feetures socks for me. We're both very happy with our choices and have been wearing them almost constantly since making the purchases. Thanks, Erik, for a satisfying shoe buying experience. read more

Greg's vast knowledge has made me a new customer. A podiatrist recommended Hoka shoes but did not go into detail. Greg assessed my condition and chose the particular style that would best address my pain and he spent more time explaining things than the doctor did! read more

Got feet issues? Store Manager Erik Aalvik is the person to see! My son had been experiencing plantar fasciitis on one of his feet so I took him to a podiatrist. The Dr told his to get some soft insoles and sent him on his way. This treatment plan seemed as bit anorexic to me so I brought my son to Erik who has a well-known stellar reputation for addressing foot issues. Thirty minutes later we had an education, a game plan, and the new shoes and insoles expense was considerably less than the doctors visit. read more

My wife and I stopped in, and we each got a pair of Hoka One trail running shoes. Erik took it his time, and we'll go back for more shoes soon. read more

I have unusually high arches and narrow feet, so I always have a horrible time finding shoes that fit well and as a result, have been having a lot of foot pain. Shane at shoe mill was super helpful and assisted me in finding 2 pairs of shoes that actually fit well and were extremely comfortable in a very short amount of time. I have never had such a good shoe shopping experience before. I will definitely be coming back! Excellent customer service and top of the line shoe options! read more

Overall a nice selection of shoes but definitely more women's shoes than men's. Convenient location and good customer service but with very high prices. read more

Shoe Mill - Shoe Stores Near Me - Portland, Oregon

Correction: Eric Aalvik was the fabulous sales person. See you again! read more

Fantastic shop and they sell quality shoes here! Dansko, Uggs and Birkenstocks just to name a few. The sales woman that was working today was helpful, personable and friendly. If you're looking for excellent, high quality shoes this is the place to shop. If you're looking for friendly, knowledgeable service you'll be coming back again and again. read more

The store has a GREAT selection of shoes and I've always liked the Shoe Mill. My recent experience was not good at Cascade. It was however quite specific to the sales person and I suspect it would have been totally fine with someone else. This person had very poor listening skills and overzealous talking skills - aggressive and impatient. He ended up insisting I buy shoes that turned out to be too big (which I tried to explain when there) and shoe inserts that had the arch hitting in the wrong spot. When I told him the shoe felt big, my heel was moving, the arch felt weird he said that was all normal and I wanted to trust his expertise. But after wearing them some it clearly wasn't right so I went to Washington Square store where they confirmed, yes, the shoe is too big and yes that's not the right insert at all. I can make do with the shoes and Washington square was very nice about changing out the insert. As an aside, he also told me that no running shoe is wear ready - they all need inserts. A very reputable running shoe store near me, Foot Traffic, said that is not true. They said that at $140-$200+ a pair, the shoes are ready to go unless you have specific foot issues requiring inserts (which I don't). Believe what you will! read more

This place is great. Wade helped me out and he was super nice and knowledgeable. The place is also locally owned I think. I highly recommend this store! read more

I used to love the place but apparently my 6 year old daughter was going to shoplift if she used the restroom so that's the end of my shopping here. Prices are the same at Nordstrom and the selection is about the same. 3:00 pm Sunday July 29th read more

The assistant manager here, Greg, makes me LOL. He is so personable and funny but also knowledgable. The only reason I didn't give 5 stars is because I feel like their casual women's shoe section is limited. I found plenty of boots and dressier shoes, but I was looking for street-wear appropriate shoes and the selection was limited to a few Ecco styles mostly. Otherwise great staff, pricing, and customer service! I bought some ankle boots and dressier heeled boots and was happy with my purchase. read more

If you are on your feet a lot then give Shoe Mill a try and see if they can help. It is expensive but my first pair of shoes last me just over a year and I am on my feet constantly at work. The staff was great and let you take your time. read more

Barbra and Greg are the best. They are knowledgeable, compassionate sales people who will listen to you and provide a shoe solution that will have you walking on air. My wife and I have been buying shoes here since the store opened. It is the only place we will buy shoes. read more

Shoe Mill is just the best! They have the highest quality shoes for people who have challenging / injured feet like me and also folks who just want a comfortable shoe. Shane is so incredibly helpful & knowledgeable, just a super kind guy with great customer service! He is really an asset to Shoe Mill. How nice to have that old-school customer service from a local company. Thanks, Shane! read more

Jon, the manager, was so, so SO helpful in helping me find boots and insoles for work. In additional to telling me all about Blundstones, he also invited me to scan my feet with their fancy foot insole scanner machine and was able to suggest some amazing Aetrex foot insoles that are absolutely changing the pain I feel in my back and arches already. I have lived 30 years of my life thinking I had a flat foot only to be shown that I've got a high metatarsal arch, who even knew? Thanks Jon and Shoe Mill for keeping the service industry going. read more

Shane at the Shoe Mill provided such great customer service for my hard to fit feet! I'm always so happy with all my purchases at the Shoe Mill. I'm a loyal customer for life! read more

Wow, all my favorite shoe brands (Dansko, Birkenstock, Keens, Rieker, Pikolinos, etc.) and Trevor and Miranda were so helpful!! I left with one pair of Dansko's, joined their loyalty program, and am already thinking about my next purchase! read more

A wonderful and convenient shoe store offering quality shoes and friendly management and sales staff. I believe Shane is the name of the young man who helped me today with sandals. He is very knowledgeable about the various brands and quite patient with my being picky over fit, shoe materials and style. I'm quite pleased with my experience at Cascade Shoe Mill and purchase. read more

Seriously strange experience. Another caffeine related incident I suspect. A mismatch of styles let's say, I would rather my shoe salesman not be aggressive, overly intense, and worst, careless around physical distancing (so busy forcefully arguing everything!), not to mention arrogant, going way too fast (I would be very surprised if large amounts of caffeine weren't at play here), and bizarre. A couple of quotes from our exchange: In response to my not wanting to talk about my medical condition (?): "well, I cannot help you if you won't talk to me!". Honest, he said that a few times. And,"Oh, well, that's your WHOLE problem", referring to something that was neither my whole problem or a problem at all, he had misunderstood something because he is going so fast and talking so much and so loud. After speaking with him gently and calmly for some time, I finally had to more forcefully tell him to please move away from me as he was leaning in to me from about 4 feet and speaking forcefully and loudly into my face, albeit with a mask that also didnt inspire confidence. His response to that was to throw up his arms and exclaim once again that he simply cannot help me then, which of course makes zero sense, but is his big line I guess. Nice I suppose that he wanted to help me so much, but he wasn't helping at all, he was flooding me with information in order to take control of the conversation. The store however looked extra neat, tidy and fastidious, and it occurred to me that my guy may be much better at fussing over displays than relating to people. Wouldn't be the first time for such a thing. read more

Nice selection and excellent service. Trevor Dowd was very helpful and extremely knowledgeable. Thanks for a great experience!

I have been to this location a couple of times, usually when I accompany my husband to Portland when he has meetings. I love this store because James is the Manager and he is AWESOME. He is personable - and he remembered my name from a visit over a year ago! I was stunned! He knows his shoe brands and offered ways to correct the "sloppy' feeling I had in some of the shoes, using a cork insert under the insole to prevent extra room. He suggested trying arch support inserts for better support. He doesn't balk when I realized a pair of Austrian shoes I fell in love with and wanted to buy then discovered the price was too much. He doesn't push you to buy the most expensive shoes; he helps you find the shoe that fits best and suits your style. I definitely enjoy shopping here. read more

Not a great selection, but I found what I needed. The salesman, however, was excellent. Upbeat without being annoying, knowledgable, and patient. read more

WORST customer service ever. Once store clerk realized they did not carry shoe in the small size that I wear she blew me off and began helping 2 other customers. (both walked in the door after I was already in the store) She never circled back to see if she could help with any other shoes. I drove from Vancouver in hopes of purchasing a pair of running shoes. (and a pair of boots). I will not be a customer at this store now or in the future. And have already shared my experience with others. read more

My daughter is finishing her BSN at University of Portland and I came to Oregon one last time to visit. We went into the store to consider purchasing Dansko's for her hospital footwear. Miranda helped us out and was EXCELLENT. She explained why this brand would be sized differently than a non-clog shoe; answered all of our questions and was a complete delight. I would highly recommend this store and Miranda. Thank you!! read more

Usually, when I'm shopping for new work shoes, I head over to Clogs 'n More to replace my cabrio professional Dansko's. This is kind of an inconvenience as the Hawthorne store is a bit far for me and the NW location is great but parking is a bitch. So, I avoid buying new work shoes until my feet are absolutely wrecked. I did a bit of googling and found that Shoe Mill at Cascade Station carries a bunch of great brands including Keen, Birkenstock and Dansko. Since my boyfriend and I were heading that way we decided to stop in Wednesday and check it out. I'm so glad we did because we had such a great experience and found the perfect pair of work shoes for my block feet. The gal who helped me was friendly, greeted us immediately and helped me choose a new style of Dansko that I couldn't be happier with. I will definitely return to that location. My only regret is that I didn't catch her name, but that's on me. Thanks! read more

Trevor was extremely helpful and knowledgeable. My friend and I have difficult feet to fit and he helped us with inserts and the correct type of shoes. We were there for over an hour and it was a delight to work with him read more

This is the first time I've purchased shoes here but my experience was great! Trevor Dowd in the Cascade Station store was absolutely awesome! He took the time to help both me and my aunt and was very knowledgeable on the products! You don't see customer service like that very often! I will for sure be back soon! Thanks Trevor!! read more

I have been looking for a well made work shoe for quite awhile. I was frustrated in the process of looking for a great work shoe. I called this store and spoke to Trevor Dowd. He was very friendly, upbeat and just a pleasant person over the phone!! I was so impressed with him so I went straight to the store to meet him. I was not disappointed!! Trevor was very patient, a great listener, full of knowledge, and full of answers to my million questions!! He is really concerned about your needs and not just trying to sell shoes. He made my experience amazing! He gave me several options to choose from!! I did not feel forced to buy anything! He even gave me great ideas for insole to make my work shoe more comfortable! He was the best shoe expert I have ever encountered! I will return to see him the next time I need shoes. I will recommend Trevor and this store to any and everyone! Trevor Dowd is a customer service superstar!! read more

I have been in this store twice, both times I received the worst customer service. The first visit, on a weeknight, there was one other customer in the store, with two associate working I was greeted by the free associate and was told to let him know if i needed help. I said i was looking for a good walking sandal. He rattled off some brands as I looked around. Never came out from behind the counter. The other associate was free now, she at least pointed out brands but walked away saying to let her know if I needed any thing At this point I was the only customer in the store, they didnt want my business so I left. Fast foward about a month, thought I would give them another try. Maybe the last visit I caught them at a bad time...nope. almost the same service..but worse. I entered, was the only customer..same greeting, let them know if i needed help..umm yes. Still need a walking sandal. He informed me I was looking at the right brands( as i picked up a style) and once again didn't come out from behind the counter. As another customer enters, The second associate walked around me and began to help the other customer find what she needed. Umm ok.. back to the first associate, I asked him of I could try a style on, he retrived the shoes , dropped the box on the floor and said..they are over here on the floor for you..back to the counter he went..thanks for nothing. Luckliy I did find my sandals at a fabulous shoe store that wanted and appreciated my business.. read more