Now I see why this store has all great reviews! Val was extremely helpful and patient as I tried on…read more3 different shoes with/without different inserts. They analyze your foot and select shoes/inserts for you and then you actually go outside and do a little jog a few yards to make sure everything looks/feels right. It was the experience I hoped for, plus more!

I had never heard of this store until my sister wanted to try pricing for my nephew a running shoe…read morefor his upcoming track meet . FYI they do not sell kids shoes. We browsed around the store anyway and I was very impressed by the concept. Many people come in here for foot support. You tell staff what foot issues you are having, and they will figure out solutions on why your foot is having the issues, find you a shoe and or insert to help your gait. They have an area where you can walk to test out the feel I'm guessing before you make your purchase. They have men and women shoes, sandals, socks, accessories and apparel. Brand shoes like Brooks and Hoka are available as well. I also saw a side room with treadmills and other work out sections as well. Staff was friendly and appeared to be knowledgeable. Check them out !

You can score some real steals here! Anytime I come in, I make a beeline for the clearance section…read moreat the back first. While I love browsing, as someone with an 8 1/2 wide foot, I don't always find the right fit, especially with boots. I lucked out on this most recent visit, as even though the calendar says January, I found not one, but two pair of flip-flops on clearance for $19.98 each. But wait, there's more! Clearance was a full 50% off. Even though I didn't find boots or sneakers this time, which is, what I went in originally seeking, the vast selection always makes it worth checking out. They have numerous large mirrors and plenty of benches to rest (from all that shopping) or simply to sit down for try ons. With a harder-to-fit foot, I don't typically shop online, but of course, that is an option with DSW as well. Be sure to download the app, as you will get even more offers that way. I always love finding a great deal, especially on shoes!

If you have a problem with your delivery, don't even bother calling "customer service." It's just…read morean automated message that sends you in circles. My order said it was delivered but it never actually was. It was a nightmare trying to resolve it. Don't order from this company.

The boots are out, and they are fabulous. Sandals are 50% off…read more And a Christmas tree covered with gorgeous shoe ornaments adorns a small table! There were also colorful tabletop shoes as decorative items, what do you call these -- tchotchkes. They may be meant to hold jewelry.

First time coming to this location. It looks smaller on the outside. They did have some things that…read moreour location in Fairview hts did not Side note there was an odd oil type smell inside the front of store it made it hard to shop for a period of time. Found some useful things. Value was something's were no different priced compared to Marshalls but the quality was a little lacking. We had a small line to wait in but didn't have to wait too long to get checked out.

Love this store, always find someone good bargains! Great deals on clothes and housewares. Only…read morething I wish is to het it was separated by size. Customer service is always good.

I have to say that Cam is the man when it comes to getting the best shoes and fit for sure. I just…read morepurchased two pairs of shoes, Brooks Glycerin 21, and Brooks Ghost 16 and Cam made sure that I was satisfied with not only the fit but also with the style and color I selected. Cam is not only professional and friendly, but he made sure after I told him that I walk between 10,000 and 15,000 steps a day that I got some Super feet Run arch supports for optimal comfort. Cam takes the time to make sure that you are completely satisfied with your purchase and could answer every question I had about the shoes I was buying. I have to say that Fleet Feet is my go to source for my walking and running shoes. Cam is a great asset and the company will do well with employee's like him!!! S Wilson

Lots of time was spent with me. I did not feel rushed. I liked how specific shoes were already…read morepicked out from my own foot scan so it took much guessing out of finding a shoe. Employees were all helpful and informative.

Unfortunately we came to the store to return a hood purchased less than 30 days ago. When arriving…read moreto the store my son stated he had a return the gentleman instantly said no. He never looked at the unworn item nor receipt which was present. He asked why and the gentleman stated because the top of the box was ripped. I instantly called the manager when my son arrived home. I explained what happened and the employee lied several times. He first said the item was unsellable and then he said he had no receipt. When I arrived back with him they saw zero issues and returned it. It's very inconvenient so have someone take almost an hour going back and forth to the store. I could assume why he was treated like that but without proof I'll keep it to the employee was very unprofessional. Do better !!!!! To much of our money is spent here for this type of behavior

I pre ordered the fifa World Cup sticker book and stickers for almost $100 over two months ago…read more Places like Walgreens and cvs have them now and I just got another email saying it's delayed. Third time being delayed now. Never ordering anything online from here. Host country and was the only store promoting them. Waste of time and money.

Sass Shoes are made in the U.S. We have been buying them for years! They are very well made and…read morelast for years. These are the most comfortable shoes with good support that we have found. Yes, they are expensive, but we go on our birthday month and get $20 discount. And did I tell you they are made in the U.S. Finding anything made in the U.S. is difficult. We are done buying shoes from foreign countries! Yes, they are still open! Their current address is 12593 Olive Blvd., St. Louis MO 63141

I have been wearing SAS shoes for the past 10 years. I work in the QSR industry and on my feet…read more10-12 hours a day. Very comfortable and well worth the money.

I was searching online for a certain shoe which they had at Shoe Carnival at this location. Their…read moredoor says they beat prices which means they price match. Unfortunately they don't price match with everyone, only a certain list of store. I ended up buying the shoes online at Journey's because it was cheaper. With that being said, this store was much better than I expected. Very clean and organized. Nice variety of shoes for everyone in the family. Prices weren't bad but in my situation, I found a better deal elsewhere. Customer service was great. The guy was nice and very helpful. I'd come back again.

Subject: Poor Customer Service Experience - Shoe Carnival Bridgeton (#0618)…read more To whom it may concern, I am writing to express my disappointment regarding the customer service I received today at the Bridgeton Shoe Carnival location (#0618). Since I was already in the area, I decided to stop in after receiving a "BOGO" promotional text earlier in the day. I had recently purchased a pair of shoes on Tuesday for my daughter, who works 12-hour NICU shifts in Dallas, and thought this would be a good opportunity to take advantage of the promotion for an additional pair. I had the shoes and receipt in my vehicle and brought both in with me. Upon entering, I received minimal acknowledgment from the two cashiers at the counter--one of whom identified herself as a manager. I explained that I wanted to utilize the BOGO promotion with my previous purchase. After reviewing my receipt, the manager stated that because my purchase was made on Tuesday and the sale "started on Thursday," I could not apply the promotion. I asked for clarification, as the explanation didn't logically connect to the policy. When I suggested simply returning the shoes and repurchasing them in the same transaction to legitimately qualify for the BOGO--a standard practice in retail--I was told this would be "like stealing." That statement was inaccurate, unprofessional, and frankly, insulting. I asked again about processing a return and repurchase, and was instead told that I could return the shoes, but would need to drive 15-20 minutes to the St. Charles location to buy them again (if available) and use the promotion there. At that point, it became clear that the associate was unwilling to provide basic customer service or a reasonable solution. Her demeanor throughout the interaction felt dismissive, as if she was more interested in posturing for the other employee than assisting a customer. There were no other customers in the store, so this was not a situation of limited time or overwhelming foot traffic. For reference, the name on my return receipt is Carleigh (last name omitted), and the processed return amount was $70.15. This experience resulted in the loss of not only this sale, but the additional purchases I intended to make today--and likely any future purchases I would have made with Shoe Carnival. I have no issue taking my business to competitors such as DSW in Brentwood, where customer service consistently meets basic expectations. I strongly encourage management and corporate to review the service standards at this location. Customers deserve respect, accurate information, and professionalism--none of which I received today. Shoe Carnival, if you cannot appreciate your customers, you will eventually have to appreciate their absence. Do better.