Very excellent and quick service, even during the holiday season. I was very impressed since the…read morewaits are usually horrible this time of year. Much appreciated and I will definitely come back again!!!

Love this store and the personnel! Friendly, fast, and fabulous. Woot! They're extremely…read moreknowledgeable about everything shipping and packing. This store also has mailboxes to lease for good prices! Their hours are extended - they are open longer than other UPS stores.

I placed a print order for Christmas cards here through their website. The files didn't upload…read morecorrectly so an associate had me email them so they could set them up. He was very helpful and kind. Unfortunately with the proof he printed it did not show how it would look after it was actually cut. It looked terrible after cutting, which could have been fixed had the associate contacted me for a new file when he first discovered it cut off the wording. Since I signed off on the uncut proof I had no other choice but to accept the product with no reprint with corrections. Learned a hard lesson and will no longer be having printing done here.

I make a lot of color copies here for art projects. On thurs eve (june 20th)after a long day, i was…read morein making copies i needed for a group project on sat. Later, as i was collecting my supplies I noticed the color was really off-mute and images not clear. (I normally pay attention to this when i'm on site, but this one time, did not) I emailed early next morning to ask if i had any recourse on this. Preston replied saying he would be glad to work with me on the issue. I went back on fri and he tried another machine and got much better results on what i needed. Thanks for the awesome customer service!

The overall experience with the office was great! Everyone was willing to help me and accommodate…read moremy needs. Starting with Jade, who saw I was having mobility issues and offering to help and even confirming this location can ship a portable cryogenic freezer, which is not a common shipping request. Maelie was very friendly and attentive in getting me assistance with figuring out packaging for my shipment. Her willingness to help and assistance helped made it a pleasant afternoon, considering the majority of the day was nothing but stress for me. Special kudos to Deb for helping make this shipment possible. I had driven over two hours to pick up my product to have it shipped. They did not have the proper box size to accomodate my product, so she suggested a frankenbox, which I did not even know was a thing. Deb assisted me with packing the product and custom make a box for my product to fit in. On top of that, Deb even helped ensure that the fragile product was not only wrapped and packaged tightly for safety, but that the frankenbox itself was properly taped and secured. Thank you again Deb, Maelie and Jade!

I am so grateful I could cry for the help that the associate, Jade, and store manager, Scott,…read moreprovided. After a botched print job at another location, that was not in their district, they went above and beyond to help me with a new print. Their attention for detail and excellence was so great. And they were so very kind. I will definitely be back and let others know about their services!

Friendly. Fast. CONVENIENT! I don't even bother with the USPS around the corner anymore. At USPS…read morepost office, there is always some issue/problem and the employees can offer no resolution. Most recently, I waited in line 15 minutes at USPS to be told that bc package didn't have clear tape it couldn't be sent and no they don't have clear tape. So I headed around the corner to (walking distance!) mail & copy and literally just handed them the package. Done. The people here are kind and friendly and want to be helpful. They also sell cute merchandise among other useful items. They also do FedEx etc.... Just come here. Save time. And you avoid grumpy post office employees!

Logan was awesome this place is super convenient!!! Very…read moreeasy to get to and hardly ever a line. Recommend!

I am writing to formally report an incident that occurred at 4843 Colleyville Blvd Ste 251,…read moreColleyville of the UPS store on January 03, 2025. During my visit, My daughter & I encountered extremely rude and unprofessional behavior from the store manager/owner, which escalated into discriminatory remarks against me as a white individual. Specifically, the owner made comments that found offensive and inappropriate. Their demeanor and choice of behavior felt hostile and unwelcoming. As a paying customer, I believe everyone deserves to be treated with respect and professionalism, regardless of their race, background, or any other characteristic. This experience not only left me deeply upset but also raised concerns about the level of service and inclusivity at this location. I kindly request a thorough investigation into such incidents do not occur in the future.

Fatima and her team are always friendly when I go in. She is kind and always asks how I am doing…read more Such consistent and pleasant service is refreshing.

Every time I have used this UPS shipping location it has been a smooth experience, good service,…read moreeasy peasy. Also, easy to get to. Never thought of doing a review, but why not!? So, here it is. Simple stuff, done right, efficiently. Have used them periodically when needed for the last 15 years. No complaints for me!

Service used to be great here for years but recently the staff seem to have an attitude and put out…read moreby customers. Something has definitely changed.

Generally pleasant and helpful service. Can compare prices for FedEx, DHL & UPS. Notary service…read morealso.

Pleasant service, but their box prices are ridiculous. $14 for a 24x24x6" cardboard box? I went to…read morepostnet instead and the same box was $7.

The staff is extremely helpful and nice! They have been able to help me with shipping, making…read morecopies and notarizing documents. Highly recommend!

Had a laptop from my employer shipped here. Was berated by a woman named Pinky for the audacity of…read moreholding a package for less than 24 hours. I have never been to this establishment before and did not know they did not hold packages. Employer said, "Here is your new laptop. Go pick it up." The cherry on top of the cake is the $5 charge for holding the package. Did not see any kind of signage in the store or website for this nonsense charge. Felt like a charge for the petty owner to make herself feel better. In conclusion, Pinky, since you so lovingly charged me $5 for a package being held that I had absolutely no control over, you can have the pleasure of having my review plastered to your establishment.

Do not come into the store. Their customer service is completely horrible. These people do not…read morewant to work with you in anyway to try to get your package shipped. Go to either UPS or use the mail and ship place but do not come here.

While at the FedEx Office store in Southlake today, iI had the best experience. I was able to get…read moremy package shipped out, they packaged with extra care. I was able to get some great stationary at a great value. The store was tidy, everything was organized and the displays were visually appealing. Most importantly, I experienced exceptional service. The staff was knowledgeable, provided me options at different price points. The team was friendly, attentive, and most importantly they listened to what I needed to get done and guided me with the best options. Thank you to the team at my local store for always delivering outstanding service!

Great communication and extremely convenient service. Andrea was professional and very pleasant to…read moretalk to. Rate was very good. This is the way to go if you need something notarized!

Responsive, professional, efficient, and offers fair pricing...I highly recommend Andrea!read more