Brant was kind enough to repair my derailer on my E-bike last fall. He was very honest and said…read morenormally wouldnt as he is not certified or trained for E-bikes. But, did so because he didnt have to go near any e-components. He was very friendly, flexible, and fairly priced. Hes a good guy, please give him as much business as he can handle.

From the owner: We specialize in friendly customer service and do bicycle repairs, custom bicycle builds and…read moreoverhauls of bicycles. All makes models accepted. Family owned and operated.

I came in for a flat tire repair and they not only fixed that, but they got rid of the squeaking in…read moremy other wheel, tightened my brakes, and oiled the chain and it has ridden SIGNIFICANTLY more smoothly for free. I did not ask for the other things but they did that all free of charge. Additionally, they told me they were backed up and it will take 5 days, and I got a call back the next day saying they were done. Extremely timely and hard working folks there. 11/10 excellent service in fixing up my electric bike. Would highly recommend. They truly care about their craft and their customers and have been telling anyone to go here. Honest pricing for honest work. Could not be happier with the service I received

Very helpful with my flat tire and getting what I needed to…read morefix it. Will definitely go there again.

Awesome bike shop! If you need anything Specialized this is where you'll find it! Including fit,…read morepossibly the most important!!

Great customer service. Had a problem with my bike a year after I had purchased it. The service…read moredepartment went the extra mile to get it fixed.

I picked up my new bike last Friday. I was rushed through the process and out the door. They never…read morehad me get in the bike to make sure it was adjusted properly. There's paint damage to the front of the bike, and the gear switch. My lines were left a mess at the front of the bike. There was grease left all over the bike. None of this was ever brought to my attention, and in my excitement I didn't notice until I arrived home late Friday night. When I was handed my envelope I had to fold it to get it into my pocket. So I asked is there anything breakable in here? "No' you can go ahead and fold that." I heard the disc break as I folded the envelope. I tool pictures outside the shop, so after I noticed the damaged paint I zoomed in later that night, and you can clearly see what I'm talking about before I had even left the store. I'm very disappointed with my experience, and all future cycling purchases will be made elsewhere.

I had a squeaking noise coming from my bottom bracket and they were able to diagnose it and get one…read moreon order for me. I also came in to talk to someone about getting a more comfortable ride going long distance and I had someone who answered all my questions and gave me some great recommendations. Great place and great service.

I walked in with 2 bikes that needed help getting back on the road. Knowing nothing about bikes, I…read moretried to explain what was happening and hoped I made sense. Mason took both bikes to the back and had them both fixed within 15 minutes. While I knew they didn't need major work, I expected to leave the bikes with them until they could find time to look at them. Both bikes needed the cable tension tightened and air in the tires. While being a minor fix, Mason took care of me just like I was one of their biggest customers. We aren't the most avid bikers but GRBC has earned our business going forward.

These guys are the best! Friendly and courteous. They'll take good care of you…read more They've serviced my bikes for years, and I have nothing but great things to say about them. Great experience purchasing my Cannondale Trail SE 4 this past year as well.

Amazing shop! We stopped in for a tire repair (for a friend) and as we waited I was casually…read moreshopping for my first bike. We spoke with Ryan and Paul - we were immediately impressed with their service and kindness. Ryan showed me a few different bikes and let me test-drive them. I left with my dream used bike at an insanely awesome price. All-around perfect experience! Thanks to the Switchback team!!

Absolutely fantastic experience!…read more I hadn't even heard of Switchback before until a coworker recommended it to me, and they've already made a return customer out of me. My usual bike shop was quoting 6 weeks out for a tuneup, but Switchback was able to get to me in 3 weeks, and boasted a 24-hour turnaround once they had the bike. Sure enough, I dropped my bike off on Wednesday afternoon and got a text on Thursday afternoon saying that my bike was ready. Everyone in the shop was friendly and professional, and I felt like the price was very fair for the service provided. I felt listened to when I was describing the issues with my bike, and I'm happy to report that every single concern I had been resolved by the time I picked it back up. To top it all off, I took a test ride when I got home, and I don't think I've had a ride that smooth since I first bought the bike. The gear shifts were buttery smooth, there was no squeaking or rattling from the chain, and my brakes were firm and responsive. Needless to say, I've found a new usual bike shop. Thanks, Switchback!

We really love our Pedego electric bikes (got two of them) - we've got a new lease on life being…read moreable to get that extra push on our rides around town. The bikes are intuitively very easy to use and give a very smooth ride. We also had a great experience during the research and purchasing process. After having visited a few other stores where no one could help us or understood their products, it was a relief to find this store. The owner, Tom, takes great pride in his great customer service - took us out in the parking lot to try out a few different bikes, and what helped us make the decision is the warranty, and being able to have a brick and mortar to bring the bikes in for service as needed. They are not the cheapest out there, but we feel the investment was well worth it, and plan on using these bikes for many, many years.

From the owner: *Pedego Electric Bikes Grand Rapids is by appointment only for our showroom only January-Mid…read moreFebruary 2026.* Pedego is a premier electric bicycle store in Grand Rapids, MI, that has been serving the greater surrounding area since 2021. We specialize in offering a wide range of services including bicycle repair, electric bikes, scooters, sales, rentals, custom e-bike fittings, battery testing & repairs, brake services, tire & tube replacements, accessory installations, and full-service maintenance. Our expert team is dedicated to providing top-notch service and high-quality products to enhance your riding experience. Visit us today for all your electric bike needs!

Pedal is the best bike shop I have ever worked with. After moving around the US from MN, to WI,…read moreND, MS, GA, IA, CA and now MI it was always a task to find a great bike shop since I love to ride. Pedal clearly tops the list. They have fixed my families bikes, including my son's custom Ti bike adding a Rohloff bike shifting system, which carries a lifetime warranty. I have purchased several bikes from Ryan and Tim at the downtown store and they always take care of any needs I have for service or repair. My favorite purchase has been the Cervelo Aspero gravel bike, which I rode with my son from Seattle to Chicago two summers ago. None better than Pedal to set up the right bike for a 2,000 mile ride!!

Very friendly and helpful staff. I'll happily bring my bike back should I need any further…read moreassistance!

Its good. I bought a Trek there and i dont regret it…read more Sales/owner are informitive and up beat. I would recommend them.

Great local company with lots of openings for bike tune ups. I called the other local company…read morefirst, but they were booked until July. I then called here and they said I could drop it off in the next day or so! Needless to say, I came here and I'm super satisfied. The tech was really nice and helpful. I'll definitely be coming back here.

These people were so kind even though I didn't purchase my trike from them. Found out they will…read morebuild a Catrike for you if you ask. My new favorite bike (trike) shop.

Keith ,Rob and owner Aaron one of best people if u wanna get bike recommend you get one u from here…read moreu won't regret it