I will give 0 star if there is a option. Here is what I experienced during this office visit and was definitely a nightmare.
My child just turned 6 years and has barely seen a pediatric dentist before. Today I bought him to the office 15mins early before the appointment, there was one patient before us and quite empty at that time. Shortly after that patient was done, the assistant called my child to do Xray for the tooth. That assistant was extreme impatient and rude. She was keep saying" Stop moving, I have more patients after you, you are wasting my time." "You are 6 years old already, you never seen a dentist?" etc..... As someone who work in a pediatric office, they should confort the child during treatment not threat or language bully the child. I felt uncomfortable for how she talk to my child at that time already. What pissed me the most was she force to put the Xray equipment into my child's mouth, my child wasn't resist at all just kept telling her that he is hurting, however she complete ignore my child, still tring to force the put the equipment in and keep rush my child. I told her to stop, the actural doctor came and ask what happend. I told doctor to check video record to confirm what's going out, she denied and told me there is no camera in the office. The way doctor handle ths complain was very perfunctory, I don't feel any apology from the doctor at that time.
Such behavior and attitude from the doctor and assistant are totally unacceptable. I can't imaging this actually happend in our country. read more