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    Shine n Sparkly

    5.0 (1 review)
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    11 years ago

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    Lilly White Cleaning

    Lilly White Cleaning

    (2 reviews)

    I hired this group through Yelp's "project" feature for a "move out cleaning". This business…read moremaintained communication up until the day of the actual cleaning. We had scheduled for the cleaning to begin between 8-10 am. No one arrived in that timeframe or after for the cleaning. I had reached out around 7:50 (texts pictured), and received nothing back at all. I was later left on read by the individual I have been in contact with up to that point and still no response nor apology the day after. If they had just said they couldn't come, it would have been more acceptable, but instead, my wife and I were left in a state of limbo the rest of the day waiting for the possibility of them to suddenly show, when they never did in the end.

    We communicated with the organization multiple times before cleaning day. The assigned cleaning…read moreperson got dropped off (because of an issue with driving). She brought in equipment we asked not to bring (our steam Shark vs a mop that has traveled over many floors), and she wore an empty backpack. We had a chat about expectations that were previously agree to, and we showed her around. Then she went outside to smoke her "black" and talk on her phone. We called her in so she could start to clean something. She got back on her phone to call her "boss" to confirm that she was, indeed, supposed to clean in a certain room. Then, finally, she went into the bathroom to start, you know, to clean. We decided to ask her to leave, but she said that she had to call someone for a ride. After she finally cleared our sidewalk, and after we watched the van drive away, we looked inside the bathroom. The only thing that she apparently could quickly fit into her empty backpack was an 82count Clorox Wipes full container that was on the counter in the bathroom. Poof! That was gone. And then the owner demanded that we pay a $75 "cancellation" fee. (We did not.)

    Shine n Sparkly - homecleaning - Updated May 2026

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