If you actually want your car fixed and want to be listened to, take it to Louisburg Garage. After…read morea very frustrating experience elsewhere, this shop was a complete turnaround in every possible way. From the first conversation, they took the time to listen to the full history of the vehicle instead of brushing it off or rushing to conclusions. I explained what had happened during a recent dealership visit, including the sudden appearance of multiple fault codes and the fact that a PCM software update had been identified but not performed. They were easy to talk to, cooperative, and genuinely engaged in understanding the situation. Shout out to Kevin, who was especially great to work with. He actually listened, explained what they were seeing, and treated my concerns seriously instead of dismissing them. That alone made a huge difference after everything I had dealt with previously. What stood out immediately was their transparency. They openly said they did not understand why the PCM update would not have been done while the vehicle was already connected for diagnostics, which was incredibly validating. They were also able to get me in the same day, which I did not expect. Throughout the process, I received multiple text updates that included images of scan data and clear proof of what was being checked and updated. That level of communication and documentation made it obvious they care about doing things the right way. No attitude, no defensiveness, and no pressure. Just clear explanations, cooperation, and professionalism. After dealing with poor communication and rushed explanations elsewhere, the contrast was night and day. Louisburg Garage treated me like a person, not a number, and I would absolutely recommend them to anyone who wants honest diagnostics and real communication.

This place is an absolute joke! It will only cost you more money taking it here. They will botch…read moreeverything to get it out the door, and will refuse to fix their mistakes. People have tried to take the owner to court with no luck. Avoid at all costs!!!! Better luck having a 5 year old work on your car.

Wanted to give a shout out to Precision. I had just gotten to Wisconsin from Illinois to move our…read moreson into college last week. Suddenly my vehicle would not go over 30 mph. I managed to get to Precision after calling first. I did not get the mechanics name but he was great. Looked at it real quick. Gave me some not so good news about my engine. I thought to myself how can he know this after looking at for 5 min. Guess what? He was right! Got it back to Illinois and found out I need a new engine. Thank goodness it is completely covered thru Kia. Thanks again Precision for great service!!! Mechanic very friendly and knowledgeable

Matt is an absolute angel!!…read more The steep pitch of the Ichiban exit (yes I was driving at a normal speed and yes others have had the same trouble! - but no, the restaurant hasn't fixed it ) caused my car to bottom out and knocked my bumper RIGHT OFF!! We heard a bang and a scrape so immediately pulled over in to the first parking lot, which happened to be Vaughn's Automotive. We called the 24 hour emergency number and Matt came right over to help us! He patched us back together so we could safely drive until we can get a more full repair. He was competent, he was kind, he was helpful, and he was funny ... he took a bad situation and made it as good as we could've hoped for. This is a great and honest and kind man! You can feel confident about placing your trust in him! I drove from Rockford to visit my daughter and thanks to Matt, we still made it to line dancing!!

I was stranded at home with my 2004 BMW parked on the street across town since it stopped running…read moresmoothly. I thought I may have needed to have the engine replaced for thousands of dollars. Matt, the owner, picked me up at home, took me to the car, ran the codes, and figured out the issue was a loose air intake duct. He tightened that and my car was good to go! If I had gone to anyone else, like a BMW dealership, I'm sure they would have taken advantage and overcharged me for a simple fix. I'll be having all my cars worked on at Vaughn's. He's earned a lifetime customer. Best experience I've ever had with a mechanic... Honest and dependable! That's what you want in a mechanic shop and that's exactly what Matt and Vaughn's delivers!

We contacted the dealership in the morning on our way there. They had cars ready for us to drive…read morewhen we arrived. Alex helped us out while Tyler was finishing I with another customer. Tyler was great explaining what was available on the lot and helping us through the selection process. Ty was great explaining extra options available without being overbearing as I've experienced at other dealerships. Everyone was so friendly and helpful. The highlight was meeting Mr. Riley. He's a gem! I highly recommend this dealership for anyone that is shopping for a Subaru.

Great place. Committed to doing right by customers. Salesman Danny was absolutely great to work…read morework.

The level of honesty is absolutely astounding!!!! First time going and having breaks and oil done…read moreon my truck. Slaats is my future go-to for my truck!! Thank you Don!!

Had 3 oil changes so far . Needed a new muffler and painted new muffler with anti-rust Always lists…read moregrade of oil and parts . Never had a shop do that before . Top notch work . A1A1A1

We were on the road traveling from Kentucky and stopped for an event in Dubuque and then heading to…read moreDesMoines Iowa. We have a 2020 Pacifica with the Braunability. Last night we fueled up when we got to town at the Hy-Vee downtown. Drove to our hotel Holiday Inn. Next morning we go to leave for a meeting and the car just smelled strongly of gasoline. It showed 1/2 tank of gas even though we had just filled it. We go to meeting. Leave and then the car shows empty tank! Strong smell of gas, made it like .50 and car sputtered to a dead stop. AAA was quick to get the car to Turpin Dodge and with the Braunability we didn't know what we were in for. Only here for a day an 1/2 we are thinking we lost our trip time here but they gave us a loaner, and we went on our way! We made it to our convention events. They were sooooo kind! They were able to replace the gas line that went bad, gave us loaner for the day, and they were SOOOOO NICE AND ACCOMODATING. We felt blessed to end up here. It was a difficult situation made so much easier because of their assistance!!

The last few years I've had a lot of problems with my car (it's getting old). However, I can always…read morecount on Eric to fit me in ASAP and to get me a loaner so I'm not stranded. He is always so kind and understanding. Eric is always my first call when something goes wrong and the #1 reason why I keep coming back!

Great service! Everyone here is great! They take good care of your vehicles. Would recommended to…read moreanyone.

Whenever I move from one place to another, the biggest adjustment is dealing with RVA or relocation…read morevendor anxiety. Or more specifically, dealing with the loss and replacement of a favorite grocery store, haircut place, or auto service center. I had a great reliable mechanic in Chicago, and after four visits here, I think I've found another good one. Liebold is located conveniently near downtown Galena. In those four visits, I've only spent about $50, which is a major coup with any mechanic. Two of of those were actual service, and two were my hearing noises, bringing the car in for diagnostics where they found nothing. Kudos to them for putting up with my "mechanichondriac" tendencies and of course with mouthing the noises for them when I bring the car in. Living in a small town, you know, word of one's eccentricities tends to get around fast, and I could get a "reputation." On all four visits, I was able to hang out and wait at their shop and peruse the nice variety of outdated magazines, watch and laugh at animal videos on my smart phone, so it was the auto service equivalent of fast food. The fact that on two occasions they didn't charge me a cent (to find nothing was wrong) is a good way to guarantee I will be back to annoy them in the future. Thanks, guys. You're better than Paxil.

I am posting this for accountability regarding Anderson‑Weber Toyota and its affiliated dealership,…read moreToyota of Muscatine, operated by the Weber family (Jeff Weber, Tim Weber, Alec Weber). I specifically communicated with these individuals regarding a critical title and registration error involving a 2026 Toyota vehicle purchase. Despite clear instructions, the dealership processed documents under the wrong purchaser using an electronic signature workflow without proper disclosure. This error has not been corrected despite repeated notices and escalation to ownership. Current impact (not hypothetical -- already happened) I was issued a citation for driving an unregistered vehicle The Illinois Motor Vehicles Department refused registration due to incorrect title/assignment I am now facing court exposure, penalties, and inability to legally operate the vehicle This harm is directly caused by dealership documentation failure and delay in correction. What makes this serious This is no longer a customer service issue -- it is a compliance and liability issue: Incorrect MSO/title assignment Failure to correct after formal notice Failure to act after foreseeable legal consequences Continued inaction even after damages occurred The dealership has been provided with a standard Illinois correction mechanism (Affirmation of Correction / POA) and has all authority required to fix the issue immediately, yet has not done so. Expectation I am still requesting only one thing: Immediate corrected title or signed Illinois correction document. Warning to buyers Be extremely careful: Verify purchaser name before signing anything Do not rely on electronic signing without review Ensure ownership and title documentation is correct before leaving This situation has escalated unnecessarily due to lack of timely corrective action from dealership ownership. I expect immediate resolution.

Chase Ebbinghouse Thank you for all of your work and due…read morediligence in helping us purchase our new Toyota. We truly appreciate the time you took to walk us through every detail of the vehicle and ensure we felt confident in our decision. Your thoroughness and professionalism made the entire experience smooth and enjoyable. Job well done--we are very grateful for your support! Thank you again, C & P M