I think everyone should have a computer person (like a Doctor, Lawyer, CPA/Bookkeeper, etc), if they aren't one themselves. Thank God, we have Alex! He is easy to reach, responds quickly, helps in a timely manner (sometimes even over the phone, with or without a remote connection), keeps a tight schedule, is worth every penny, teaches and communicates clearly as he works on issues, is amazingly knowledgeable and experienced regarding anything to do with computers (from a young age, too!) and definitely enjoys what he does for a living. We haven't come up with anything he's not been able to help us with and we recommend him to everyone we know! read more