I've gotta give Parker (assistant manager) a huge thumbs up. Customer service is always top notch…read moreyet more importantly the employees at this store understand paint - how to spray it, which choice is the best (yes there are a ton of choices) and how to avoid bad decisions. Parker can give excellent advice because he actually uses the products and understands what works and what doesn't. Every time I walk into the store I know I will find the best answer and the best products. I wish all of my vendors were this effective and easy to work with - it would make my renovation business so much more fun. Sherwin-Williams should make sure they keep Parker (give him a promotion) and use his approach as a standard for all employees.

Stopped in yesterday to pick up some paint. There was nobody else there, so they took care of us…read moreimmediately. Got our paint + primer mixed up in no time and got us on our way. We had another paint chip we were hoping they could match, but it was just too small/thin. I would have given them 4 stars, but the two guys on duty were complaining loudly about something back in the work area, made me kinda uncomfortable. I walked around the store while they were mixing up the paint, the place was very neat and clean.

Have been coming here a lot lately because I'm helping friends with the design part of a big…read moreremodel. Paint is the easiest way to transform a room, but selecting a paint color is far from easy! Color is a reflection of the light and color around it it so a particular paint color can look vastly different when you paint it on your walls and it reflects the hardwoods, carpets, furniture, etc in the room. I'm pretty good at seeing the "color" and tone in a sample, meaning is the gray pulling blue, brown, sage, purple? After painting several large swatches on the walls, I felt the gray we chose was pulling too much blue so we went back to the store with the goal of finding the same level of saturation but a few spots over on the color wheel so it would have a brown base. Luke was working that evening and when I explained the intention, he chose a color he felt would meet our needs. He also recommended painting the sample color on large 2x3 sheets of paper so we could move the paper to all areas of the room and see it in different lighting conditions. He said he wasn't trying to get us to spend more money, he was making this suggestion because we mentioned how the colors seemed so off because the existing wall is an orange tan. Sure enough, when we painted the samples on white, and put the papers in the wall, we were able to see the color more realistically. The color he suggested ended up being the perfect greige (gray beige) that we were seeking. We came back a few days later to find a pure white for the trim and were running into the same challenges. There is no pure white because white definitely picks up on the colors around it. We were in luck because Luke was there again! We had narrowed it down to Chantilly Lace and Super White. Without telling him our choices, we asked him which white would show as true white against the greige. Now, there are dozens and dozens of whites. Instantly he said Chantilly Lace. We painted more white sheets, put them on the wall, looked at them at night and in the daylight against the greige walls and hardwood floors. Chantilly Lace was the unanimous decision. Now, before we saw Luke, there was someone else working who was not nearly as helpful. In fact, it seemed like he didn't want to answer any of our questions or assist at all when it came to trying to decipher colors and how they would appear. So I think we had several super experiences because of Marcus. We have several more rooms to go, and we will continue to come back to Dick's Color Center / Sherman Williams because of the great advice and fabulous experience working with Luke.

I've been here probably about 15+ times…read more The staff is really helpful w giving tips on colors, finishes, and hardware to get your project done. And the quality of paint is exceptional. We've considered going back to Behr paint from Home Depot, but we keep coming back here due to great customer service. For Covid stuff - they have plexiglass up & the store usually barely has anyone here. Love this place.

Great store, informative staff & Rodda's main location for all of your stain needs…read more Armstrong and Clark, Cutek, C2 Guard, Ready Seal, Easy Seal Flood and more!

I always come to this location because of the friendly fun environment & their knowledge on…read moreproducts, especially stain products. Dave has been there for years and is always helpful & your guaranteed a good laugh. Desiree is nice and attentive whenever I come in and Mike is very accommodating and always carries my paint to the car for me. Great bunch and great selection! I will always shop here.

Bry was super helpful and went above and beyond to help me. She even suggested great colors of…read morepaint that I ended up going with. I will definitely be back!

DO NOT TRUST THIS RIPOFF STORE. Bought their so called top of the line Evolution crap. It failed in…read more2 years and they replaced it with half of the amount needed with the contractors grade paint. Now we are going to have to repaint the whole house for another $5500. I'm beyond pissed off, and they're lucky I don't sue.

Miller has been my goto for years, but most of their paint (except Evolution) isn't that…read moreimpressive. Two guys at Powell Paint were very informative and patient, while another was just too amped up. Prices seem better than at Miller, and probably a little more than big box. A custom order match did take much longer than promised, but I'll just chalk it up to a one off.

The service was tops--workers helpful. Ii's best to support local rather than corporate (Home…read moreDepot, Lowe's etc). Keep the money in the community.

Just needed to take a minute to give a shoutout to Andrew at Parkrose. I have been in several times…read morerecently and Andrew has helped me with different purchases. He is always friendly, helpful, knowledgable and positive. I've been shopping this neighborhood store for years and none of the people there even remember that I've been in. So strange to me. It's retail and that's how you keep customers. Anyhow, I can always count on a positive experience with Andrew. He goes above and beyond. Thank you Andrew. And Parkrose, he should be your store Manager. He gets the drill. Previous managers didn't even look at customers, they just walk by without a hello. Andrew is your guy.

I had an exceptional experience at Parkrose Hardware in West Linn this morning. Nick and James both…read morewent above and beyond in helping me with a faulty screw in one of my most favorite Disney Decorations. The definitely persevered because it was not an easy job, it took some time but they did it! I can't say enough about the time and effort they took to help me. Parkrose Hardware has amazing employees who exceed all standards, I highly recommend shopping there! Thank you Nick and James, I appreciate you!

David: 5/5 - Exceptional Salome: 5/5 - Exceptional…read moreStacey (Owner/President): 1/5 - Extremely disappointing Overall: 3/5 I really wanted to like Clark Lumber, and after my first visit I absolutely did. On August 18 2026, I purchased approximately $473 worth of materials for a project. David and Salome were outstanding. They were friendly, knowledgeable, patient, and genuinely went above and beyond to help me get what I needed. The products were excellent as well. I left that day thinking this is exactly why I like supporting a local business instead of automatically going to a big-box store. During that purchase I also ordered copper caps for my 6x6 posts. I later received a text letting me know they were ready, so I returned to the store to pick them up, arriving approximately 20 minutes before closing. Unfortunately, this second visit couldn't have been more different. Stacey was working at the register. From the moment I walked in, the interaction felt cold. There wasn't even a greeting until I initiated one myself. When I explained that I was there to pick up the copper caps, I was told I needed to pay for them. I explained that I had been under the impression they were included with the purchase I had already made. To be clear, I have no problem whatsoever with there being confusion about whether something had been paid for. Mistakes and misunderstandings happen in every business. What bothered me was the way the situation was handled. Rather than feeling like, "No problem, let's pull up your transaction and figure this out," I felt like my question was irritating and that I was inconveniencing the person behind the counter. I didn't have my paper receipt with me. Eventually, after showing the amount and date of the transaction on my credit card, the original invoice was located and printed. But even while trying to resolve what was really a very simple issue, the interaction continued to feel annoyed and unfriendly rather than solution-oriented. I later learned that Stacey is the owner/president of Clark Lumber, which honestly made the experience more disappointing, not less. That contrast is what stands out to me most. David and Salome made me want to become a repeat customer. The owner made me question whether I ever want to return. I don't think it would be fair to give the entire business one star because the employees I dealt with previously were exceptional and the products were very good. That's why I'm giving three stars overall. But customer experience matters, particularly when it comes from the person at the top of the company. A billing misunderstanding doesn't have to cost a business a customer. How you make that customer feel while resolving it absolutely can.

I have worked with them for several decades, and they have remained the most helpful and friendly…read morehardware store I have been to.

Very empty outdoor area in the late summer was disappointing, as well as the fact that the plants…read moreplaced there, seemed like they were just put there to die. It isn't ever VERY busy there. The staff is nice, pleasant but in comparison to the Tigard store, this one is bare, harder to find things and just not as well organized. Ace is pricey, you're not going to get THE best value on most items but that's okay if you are in a rush or have an emergency. But you will OCCASIONALLY find a real deal. It's just not often lol. It's convenient but definitely not my #1 choice for Home Improvement.

I went into Ace Progress Ridge today to have two used paint cans shaken up and purchase one new…read moreone. When I arrived at the paint counter and asked to have the cans shaken I was abruptly interrupted with a very rude "I won't shake up that can" by someone named Jaron. I was very taken aback by his rudeness since I've had many cans of previously opened paint shaken up there before. When I asked why (in total confusion) Jaron said "I don't want your paint all over my paint shaker". I was so confused at this point I moved on to ask for help with the can of paint I needed to purchase. Jaron was just incredibly rude and refused to help by being short and condescending. I picked out my own paint. I then asked to talk to Chris, the store manager and now I know exactly why the employees act like this at this store! Chris said "I am sorry you feel that way" and tried to justify Jaron's actions by stating thy someone's can of paint spilled in their shaker. I am not at all upset that ace no longer shakes up previously opened paint cans - that is perfectly within the store's right to decide and I was very clear with Chris on that!! I am, however, appalled at how rude Jaron was and how Chris didn't listen to my concern about Jaron's attitude and instead tried to justify it with an explanation of why they don't shake up cans anymore. I reiterated I wasn't upset that they don't shake up paint cans anymore and Chris repeated, "I'm sorry you feel that way!" The number one comment narcissists make is "I'm sorry you feel that way"! The first rule of customer service is to never blame the customer and that is exactly what Chris did with a narcissistic comment. I asked to speak to Bob, the owner but have not had a call yet. This store needs a new mgr (just read the reviews here - this is a pattern) and some education in customer service. Don't waste your time here! Take your business to Lowe's or Home Depot!