If I could give negative stars, I would. The level of incompetence at this location was just mind boggling. Besides paint, another item they sell by special order is wallpaper. I found what I wanted, had all the info needed to order (brand, item number, square footage that needed to be covered and a rough idea of how many rolls I needed) The girl working up front told me I could not order in store because she was new and didnt know how............Seriously?!? Because you dont know how to do a simple task, you turn a customer away? She called some number and handed me a phone.... All I had to say was that I was paying cash and the phone operator told me that the order would need to be processed in the store.
After asking for the manager, she brought up the asst. manager who showed her how to order...At this point I had been here 30 or so minutes. I ask for 8 double rolls, she orders 4. I tell her the math does not add up and that she has added 8 single rolls. I even showed her the math showing her that was the price of 8 single rolls. The assistant manager comes back and "assures" me that the correct number was ordered. Well, the next day, I get a call saying that the order was indeed only for half of what I need (duh!) and that I can pay the balance when the order comes in which should be around the 11th. (at this point, I'd been in the store about 50+minutes) ... Great....Story over......Or so I thought...
Two weeks go by and I do not hear from them, so I called on the 17th!!! My order had arrived and no one had called me.... By this point, I'm just ready to be done. I go to pick up my order and another girl hands me 4 single rolls and tries to charge me for the remaining balance of $91....... WHAT?!?! Ok so you're only going to give me 1/4th of my order and charge me full price... No... I have a degree in engineering and am quite good at math. I decide that this headache is no longer worth my time and simply ask for a refund. Her response was..... (wait for it)...... "I dont know how to process this refund, so......"
I nearly lost my mind.... Luckily my husband was there and just demanded to get our money back. This was the only thing they did right in this whole ordeal. I have no idea how this location is still in business after dealing with the incompetent people who work here. Maybe it isnt even their fault.... Management should really either train their workers better OR hire smarter people.
The reason I am leaving this is that I headed over to Miller Paint and had everything taken care of in about 15 mins with all the supplies I would need to prep the room and detailed instructions as to how to install the wallpaper. If you need to do something besides picking out a certain color of paint, I highly recommend going anywhere but here. read more