The manager, Matthew Martinez at this location has no respect for customers.
For three years I have been a consistent repeat customer at this location. After today and dealing with Matthew Martinez for the first time, I will no longer purchase with Sherwin Williams and recommend the same to anyone else.
After buying a recommended ProClassic Acrylic semi-gloss extra white alkyd paint, I noticed it was leaving streaks on a small test area of my trim.
When I returned to the store, I showed the manager Matthew Martinez the streaks the paint was leaving. His response was that it was normal for the paint to leave streaks and was probably also the brush I was using. My brush was new and a premium brand. He tried to sell me an additive which I declined and asked for a refund.
This is where it gets good. Apparently Matthew Martinez doesn't like to refund dissatisfied customers. Or be of any real help or have any understanding. When I asked for a refund, mind you the original purchase was only two days prior and barely an ounce of the paint was used, Matthew Martinez's response was in a snarky tone, "well how much of the paint did you use?". Taken back by this comment to an obviously dissatisfied customer, I told him barely any to just test it. I then asked if this was a problem? To which Matthew Martinez said in yet another snarky tone, "well if I can resell it". I told Matthew Martinez that I'm shocked that he would speak to a customer like that who was obviously not satisfied with the product sold. This paint was well within its return period and I had a valid reason for the return. After paying a premium for their paint I shouldn't have to purchase another additive to make it function like it should from the start. From there on out I lost all respect for the Sherwin Williams name that this was how there managers handle customer support issues.
Matthew Martinez demeanor from the beginning was extremely poor. He didn't even take a moment to really look at the pictures I supplied for proof and was quick to write me off and say it was the brush I was using.
This location is in my neighborhood and I still have more painting to do such as my entire exterior. Not a dime of the paint cost will go to Sherwin Williams. I was only returning a QUART of paint, I can only imagine if they mixed 10-15 gallons of paint wrong for you, AND how much of a headache it would be to get someone like Matthew Martinez to rectify their mistake. read more