Called over to ask about Benjamin Moore Aura and the team member was extremely knowledgeable and…read morehelpful. We later went in and picked out a color from the few we had in mind. The gentleman working provided top notch customer service. We will be returning for future needs.

I spoke with Nicole today and she was very helpful and friendly. It's nice to meet people in…read morecustomer service that are positive, friendly and helpful to customers even when some of their customers only want to point out the negative. I would highly recommend this location.

Customer service from caring people... makes shopping for wallpaper and window treatments a…read morepleasant experience!

I purchased all my paint here for several years....Large selection of colors and types. I have…read morealways stuck with Ben Moore paint and probably will for life ---They have a huge design place upstairs and they allow you to take home the books for a few days to look at and ponder. I have also done several wall papers back in the day---and of course various paint techniques. The people there are always helpful with advice.....if you live in the area....you should go here---the quality is waaaay better than any paint you would get at the large chain store....

Great service from one of the only family owned stores left on Grand Avenue they always give good…read moreadvice on the right brushes and paint for the different room of my house

From the beginning helping us pick out carpet to the installation they were courteous and…read moreprofessional. We love our carpet and the installation was top notch. Highly recommend them over the big box stores!

I love this store! I am always greeted with a smile and the employees go out of their way to be…read morehelpful. I even had them come to house to give me paint ideas. Since I am not a professional painter, I don't buy huge quantities of paint. This doesn't effect the level of service I am given at all. Something that can't be said for all paint stores. As if their high level of customer service isn't enough to keep me coming back, I love the paint that they sell. Goes on perfectly and even years after painting still looks great. I have repainted the interior of our whole house and never have had a problem with any of the colors I have used. They can even match colors of random paint chips you bring in. Overall, definitely my go to paint store in the Eau Claire area. Thanks Ted and Loren!

I had these guys stain my windows at my cabin this past season so I contacted them to get me a…read morequote to stain my windows and repaint our living room and bedroom. The scheduled meeting was at 7:30 this morning. I took off work which I usually head in about 5am. At 7:50 I make a call to find out where the guy was who was going to look at the project. I was told he had to run to the office early this morning and is on the phone right now. .......... Soooo my time is not worth anything? If a person forgot the appointment I can understand. But I was told differently and as I hung up on them I heard him asking if they could reschedule. A little late for that. Very inconsiderate. I'll be going another direction.

I had a very frustrating and disappointing experience with this business. Their website clearly…read morestates that furniture and large items should be emailed ahead of time for approval, so I followed those instructions exactly. I emailed Jes with multiple pictures of a storage cabinet and end table - both in very nice condition - and asked, "do you take pieces like this?" Her response was a simple "yes." Based on that confirmation, my husband and I went through the trouble of getting a trailer, loading the items, and even taking time off work to deliver them. However, when we arrived, Jes refused to accept the pieces. When my husband showed her the email where she had said "yes," she claimed that she didn't mean "yes" she would take those exact items. When pressed, she admitted she "probably should have been more clear." This was extremely unprofessional and a complete waste of our time, effort, and money. To make matters worse, she also complained that our trailer was blocking her alleyway, despite the fact that we were there because of her prior approval, and had pulled the trailer over far enough that cars could get by. Clear communication, respect and accountability are basic expectations in any business, and this experience fell far short. I will never be returning and would caution others to think twice before relying on their process.

Each time I've visited the store, I am amazed, always new merchadise to be explored, always new…read morecreative displays to check out. Friendly helpful store personal to take of you. I share with friends...when visiting Rochester, you have to be sure to stop by "KISMET"