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    Sherwin-Williams Paint Store

    3.7 (3 reviews)
    ModeratePaint Stores
    Closed 7:00 am - 5:00 pm
    Updated 2 months ago

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    Lowe's Home Improvement - Lighting

    Lowe's Home Improvement

    2.3(44 reviews)
    2.6 miHorizons West / West Orlando
    $$

    On Wednesday, January 21, 2026, I went to this store to purchase electrical cable. There was no one…read moreworking in the electrical department, so after waiting for a long time, I went to the cash register to ask for help. A person who identified himself as the store manager said he could assist me. Before going to the store, my electrician had texted me a supply list clearly stating #2 cable. While in the store, the manager went to the machine, selected a cable, and said, "Are you sure? This is a big cable." I asked him directly if it was #2 cable, and he said yes. I explained that this was what the electrician requested. Because the manager continued to say the cable was "big," I called the electrician while standing in the store, and he again confirmed that we needed #2 cable. Based on the manager's confirmation, he cut the cable, and I completed the purchase at 12:23 PM, as shown on my receipt. When I got home, the electrician immediately told me the cable was not #2, but 2/0 cable, which is significantly larger and more expensive. My wife returned to the store with the cable while I stayed to help with the installation. The same manager refused the return, stating there were no returns on cut cable. I did not make a mistake -- the store manager did by selling me the wrong cable after confirming it was #2. Despite having proof of the requested size, the store refuses to issue a refund, and corporate has been no help. Be aware: not even a store manager seems to know what they are selling.

    UPDATE: I ahe to update this review based on a customer service experiance i had in store. I went…read morein to get some poajt samples mixed again. Ended up spaking with one of the mangers, a Mitch for an extended period of time. He could not have been nicer. I mentioned that one of the samples I had purchased two days prior was both not mixed completely, not was not the correct color - it was WAY off from what it should have been despite the label being correct. He comped me one of the samples I went into for that day as compensation, making the botched one essentially free, which I was not after but I appreciated. However the real customer service came in when I got to my car and could not find my phone. I am a content creator and work primarily from my phone. So loosing it is a huge hassle for me. I went back in and looked at the two places I had been - the paint counter and self check out. Not there. Mitch saw me, apparently looking frantic and stopped me to see if he could help. He proceeded to walk me all over this store. Got another manager involved who affered to check security footage. There was a woman working the customer service desk (I believe her name was Dana but I may be wrong as this was a few days ago) who immediately offered up her personal Iphone so that I could log into my findMy iPhone and let me walk all overt the store and out to the lot with her personal phone. It innitally could not find it so we all assumed my phone had been stolen. But then it came online. We were able to locate it 0 it has somehow fallen out of my car and behind the back wheel without my hearing that (how I have no idea) but the whole process took 20ish min and Mitch and Dana completely dropped what they were doing to help me. They did not have to do this and it was gracious of them to do so. Made a Lowes customer out of me for life. I am so thankful. Original review (3 stars): Generally staff is friendly and helpful. That's really all I want or need when in store as a DIYer who doesn't look like someone who is completely renovating their home most by themselves. No condescension or sexism experienced which as a woman is sometimes (read *often*) a problem at home improvement stores

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    Sherwin-Williams Paint Store - paintstores - Updated May 2026

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