loved my experience with hallie she was very helpful and kind great customer service.read more

I am a maintance supersivor for a large apartment complex I will be using them everytime. I had…read moreKenny an Connor come out great group of guys easy to work with did two repairs in less then an hour fast, clean they got some good jokes to I am very happy to have jones painting an glass come out an help

We bought a seven-year-old house where Jones Paint and Glass had installed the windows when it was…read morebuilt. When a cord broke which lifted a window, we called them for service to replace it. They said they no longer sold those windows, nor could they service them as they had no one trained to do that anymore. I pushed the issue, so they sent out a guy whom they thought might be able to install the new cord. It broke the next week--and they declined to do anything further. These windows were under warranty, but they were not prepared to fulfill it. Now we have three windows that can't be used because their cords are broken so they won't lift up the window nor hold it up. The "in the door and out" customer service may be great, but their long-term care of their customers is surely not there. Why have a warranty if a business is not willing to fulfill it. It knew the cords most likely would have to be replaced but they didn't follow through....

We had 18 year old windows and screens. The glass from two windows required glass replacement and…read morescreen frames were still good, but screening had to be replaced. Jones Paint & Glass provided a thorough appraisal and proposal then quickly and professionally scheduled and accomplished the work in a single day. We are very pleased.

There are a ton of flooring places to choose from - don't risk using this one!…read moreWasatch Back Paint and Floor installed laminate flooring in my home in Midway In July 2024. About a week in, the floor started to buckle so my husband informed them and they said they would come to the house, take a look, and get whatever the issue was fixed. Several weeks went by with repeated calls texts and an in-person visit from my husband without them coming to the house. He was finally too upset to ask anymore so I went in, and they arrived the next day (weird but okay). By this point the problem had spread to every room in our home. I think they thought they had messed up the measurements and the floor was too big and that was why it buckled (at least that was what I overheard). When they began pulling up the laminate, there was mold growing underneath that had not been there. This was not NECESSARILY their fault - we have an old home sitting on hot pots and had only ever had carpet, so when we put the laminate in humidity got trapped in the crawl space and wrecked the floor (and the subfloor). We are now doing a costly repair out of pocket. However, it's likely this may have happened with a different company and was just one of those things. But - if they had come out sooner, it would not have spread to the other rooms in the house and there would be less damage to repair. In addition, when we realized the repair would be out of pocket, I spoke to the owner Dan and asked if he would work with me on a new floor cost-wise, and he said yes. When we got that bid, his version of "working with us" was to reduce the original cost of the floor and install by 300 dollars, making it 9700 instead of 10000. Thanks? I went to a flooring company in Orem and got a bid for the same carpet and luxury vinyl plank for 6600. It appears to me, who is not necessarily educated about this stuff, they may have raised the bid by upcharging the install. I am not alleging that they definitely did this - but, it appears they MIGHT have. One basis I have for this is that they installed a cork layer underneath the laminate that I have since discovered is one of the most expensive options for this sort of install. Again, not wrong, but just very willing to take advantage of how dumb I am about this stuff. We were told it was a moisture barrier, but its not clear that it is. It also seems that since the floor is over a dirt floor crawl space, a more conscientious company may have chosen to put a different kind of vapor barrier down. Especially one that works in the Heber Valley. Again, that's just a maybe. Lastly, being dumb about this stuff, I thought I purchased and installed LVP aka luxury vinyl planking. I actually bought and had installed laminate. The cost is roughly the same, and I'm sure the various salespeople we worked with thought I knew what I was purchasing, so I take responsibility for that. But a more conscientious company might have taken the time to explain that laminate is really hard and temperature sensitive and expands and contracts, as well as being a very hard floor to put over my particle board sub-floor which also expands and contracts. Had I understood that, I would not have chosen it. Of course, they may not know the difference themselves, but if they do, the other option is that they thought we knew or didn't care if we did. None of these things were illegal or even necessarily unethical, but with so many choices for flooring in heber and Utah, it seems really risky to use these guys, based on my experience.

I feel these guys are unethical, the sales guy Nate Washington cares nothing about people or your…read moreproject, but rather dollar bills. The owners son was running the company and was doing an ok job until his dad the owner had a heart attack, then he left and went to a different carpet company, while his dad was in laid up in the hospital !!! One of their main guys is a tall viking who has a disheveled appearance and smells terrrible( i told him as well) and does just enough to get by. All of this is just surface stuff. Ive seen them cut corners quite often at the customers expense, make promises they know they cant, or wont keep. I would not choose this company as it is ran by the second oldest son who does not want the job ,and is often loathing about his responsibilities.. I also feel this company does not manage their finances well, as employees waited more than 5 weeks to get a paycheck , and still owed 2 more full checks. I was sent down to a vendor in slc with a check for 13,000 while employees were not even paid a dime.I would steer clear of this company at all cost, but go ahead and roll the dice , you may have good experience , but with weak, lackadaisical leadership, finances and workers you are just risking your money!! You can do alot better. I have seen a lot of great ,completed ,finished projects but lately with all that has happened there has been a sharp decline in performance. My brother inlaw was going to sign a flooring bid, but after learning of alll of this he wisely declined, He got a bid on paint for $49,000 dollars which is severly inflated thanks to Nate, that bid should have been under 25,000 easy. The sales and operations team do not communicate welll, or at all. they are using an app called floorz app that a lot of people there dont know how to use or want to use as it is verty hard to use and counter- intuitive. This app is deemed the"God of App" yet know one is proficient in it. My neighbor got flooring through them and it was hell, they treated her like nothing, except for the owner who did care, and delayed her project for weeks, and it still is not alll the way completed. the commission on a sale of 3600.00 project............110 dollars!!!!! In closing I may sound disgruntled , it is because I am i seen a lot of shiest underhanded stuff in this business. Im not willing to sell my integrity to just make someone look bad, no you would have to have earned it .

Don't listen to the other stupid review. This store is amazing and has been great to work with. I…read morebasically get bored my colors and repaint my whole house every couple of years. Their staff is always friendly and helpful. Honestly, if you buy their paint when they have coupons going it's no more expensive than Home Depot and is at least 3X better quality paint. I have had some rooms where only one coat was needed and no lines and coverage was great, it also wasn't their most expensive line. Once I even accidentally told them to mix the wrong color and they let me switch and didn't charge me. (It was a purplish color and no way where they gonna be able to sell it again!) Home Depot and Lowe's paint is poor quality, you'll use less paint with Sherwin-Williams and save money in the end.

I found them very helpful when trying to match paint colors. They mixed a competitors color for me…read moreso I could see exactly what the builder would be doing in my house.

This location literally has the WORST customer service I've ever experienced. They will probably…read morelaugh at you and think any question you ask is stupid, and then they won't even help you with the door when you ask multiple times when your hands are full. I seriously have never been so mistreated in my life by.

The employees in this store went above and beyond to help me with my small project. Irma-Linda was…read moreso helpful and worked on my color match until she got an almost perfect match for my woodwork. They will take great care of you, regardless of whether you have to paint an entire house or just a small project like mine.