I was in to buy paint over the weekend and Logan was waiting at the front desk to greet me with a…read moresmile on his face. He was quick to ask if I needed help and was very knowledgeable about Sherwin Williams products and paints. I normally go to the Jenison location but I will be going to the East Beltline one from now on. The store was also VERY clean and well stocked.

From the owner: Your local Sherwin-Williams Paint Store in Grand Rapids, MI, provides expert advice, premium…read morecoatings, paint matching, and professional-grade supplies to help bring complex urban projects to life. Connect with our team for expert recommendations, the right coatings and tools, and personalized support that helps you achieve professional results. As a convenient paint store near you, we offer online color tools, color consultation, wallpaper and application resources, brushes, and information on paint recycling, along with high-quality paints and options to order paint online.

Placed an order it was supposed to arrive on a Monday between 12-4 then at 5pm it was rescheduled…read moreto the following day at the same time. The following day at 2:30pm it was then updated to unknown delivery time. So I have now lost 2 days of time and have no product! I called the store and after talking to a machine for 10 min I asked to be transferred to an actual human. It said it was going to transfer the call and then hung up.

Do NOT employ their services for installations of any type…read more Even after trying to resolve an issue they are still not able to achieve a desired result. Have spent thousands on their products and installation. I would caution anyone considering any projects being completed by their contractors. Do not entertain any sales person that approaches you in the store. It will not go well.

This Repcolite is probably the best place to buy paint in the greater Grand Rapids area. Coming…read morefrom a contractor, they run a great business. Orders are always ready for pick up when we arrive. The staff is knowledgable and helpful. They have great options for paint choice whatever your project is and at competitive prices. This is for sure my go to paint store in GR. - Williams Decorating

I went in for some information and pricing. The women with short hair was very unfriendly and…read morerude. She did not want to help me at all. Horrible customer service. I would never hire someone who made me feel so dismissed.

Have recently purchased paint here for use in repainting bathrooms, kitchen and living rooms. They…read morehave good quality paint and painting accessories. Their store employees are known knowledgeable and helpful. The store seems to have frequent sales on paints of 30-40%, which really helps. Plenty of parking outside the front door and long store hours for convenience.

I own a home and several rentals, and paint a bit on the side as well for clients. So I'm buying a…read morefair amount of paint, but by no means as much as a professional painter would. Staff consistently treats me like a third class citizen when I shop here. I don't recommend.

Called at 1:30pm on a Sunday to ask a few questions about screen repair. Said I'd be dropping off…read morelater that day. Worker said nothing about them closing at 4pm...would've been a nice heads up. Show up at 4:02, doors are locked but people still checking out and in the store. Since I'm only dropping screens off and not shopping, I ask if I can do that...nope. Yes, I should've checked the store hours, but it just speaks to a lack of customer service.

Scott and his team are an invaluable asset to the community. I love the headset communicators they…read moreuse that puts the knowledge of the most experienced staff in the ears of even the part time high school kids working there. I really appreciate the rental department as well, I've been able to accomplish so much more around the house with all of the tools and equipment they have for rent.

Absolutely the best customer service help anywhere! I always try to visit the Michigan Street…read morelocation before I go anywhere else.....that includes on-line sources. I especially appreciate the help "Dale" provides.

I had an issue with my Ace Rewards. A big issue. After repeated attempts for resolution, I finally…read morereached Aaron. It shouldn't have taken so long to get fixed but it did... and then some. In less than 24 hours, the issue was resolved and resolved far greater than my expectation. Customer service went above and beyond and those words, sadly, are rarely used these days. I've been going to this store, regularly, for decades. I am guessing that most items are less expensive elsewhere but I'm paying for stellar customer service and that's worth it. UPDATE after reading post from Great Lakes. I think you missed the point. I'm super happy with the result. Second Update: in addition to Aaron I've had great interactions with Kyle and several staff.

When I was in town I was helping my daughter do some repairs around the house. This became my…read morego-to place for needed supplies and tools. I found the staff to be friendly, the store well laid-out and stocked, and the prices reasonable. Over 3 trips there they had what I needed each time. And maybe I am just used to trying to park in San Francisco, but having a large parking lot in the back is a big plus to me.

This is the best little hardware store! Somehow they always have what I am looking for, and their…read morecustomer service there is SPOT ON! They are always willing to help you with what you are looking for, and they greet you as soon as you walk in the door. They are also a hub for UPS packages, which is really nice if you miss your package or are worried about packages getting stolen off of your porch. They also do RENTALS! Their rentals are relatively inexpensive and super convenient if you need to use something that you dont own. They also do repairs and tune-ups! You can take in your chainsaw, your lawnmower, whatever, and they will either fix it for you or tell you where you can take it if for whatever reason they cannot do it there. I love this place, and highly recommend it over big box hardware stores!