I was in to buy paint over the weekend and Logan was waiting at the front desk to greet me with a…read moresmile on his face. He was quick to ask if I needed help and was very knowledgeable about Sherwin Williams products and paints. I normally go to the Jenison location but I will be going to the East Beltline one from now on. The store was also VERY clean and well stocked.

From the owner: Your local Sherwin-Williams Paint Store in Grand Rapids, MI, provides expert advice, premium…read morecoatings, paint matching, and professional-grade supplies to help bring complex urban projects to life. Connect with our team for expert recommendations, the right coatings and tools, and personalized support that helps you achieve professional results. As a convenient paint store near you, we offer online color tools, color consultation, wallpaper and application resources, brushes, and information on paint recycling, along with high-quality paints and options to order paint online.

I ordered a water softener through Home Depot that was supposed to be delivered 8/22/19. I never…read morereceived the water softener so called Home Depot and they clearly didn't want to deal with it so they said to wait until the 29th. I did not receive the water softener on 8/29/19. Called Home Depot they said delivery company confirmed it was delivered to me. It was not. They then say we will need to dispute the charge on our credit card. They then charged me again to get a water softener that will now be delivered to the closest store. After a couple more calls they now make it my problem to deal with the shipping company NSD that Home Depot hired to deliver my water softener. Keep reading it gets worse. I call NSDs find out that they sub-contracted the job to Zzzzz's moving in Grand Rapids Michigan. I called and Mark at Zzzzz's could care less that we never got our delivery but wants my help tracking down mistakenly delivered items from Amazon. I Loved Home Depot and bought almost all the stuff inside my home from them over the years. Now they want to make their poor choice for a shipping company my problem and have charged me 2 times for an water softener that was supposed to be delivered that I now am required to go pickup? Really I am truly disappointed with the way that Home Depot has handled this situation. Up until this matter I would have given them a 5 star. Home Depot has clearly changed trying to shift blame to the credit card company and shipping company's and washing their hands and making it my problem. I wish I could find the water softer I need some place else. I hate to give Home Depot a another penny. I'm upgrading the review. I spoke to a very nice Lady Debra in the dispute resolution center. Once she looked at the notes and called the shipping company she clearly saw that the issue was on there end and refunded our money. Would have been nice if they had handled it this way the first 4 calls.

Placed an order it was supposed to arrive on a Monday between 12-4 then at 5pm it was rescheduled…read moreto the following day at the same time. The following day at 2:30pm it was then updated to unknown delivery time. So I have now lost 2 days of time and have no product! I called the store and after talking to a machine for 10 min I asked to be transferred to an actual human. It said it was going to transfer the call and then hung up.

This Repcolite is probably the best place to buy paint in the greater Grand Rapids area. Coming…read morefrom a contractor, they run a great business. Orders are always ready for pick up when we arrive. The staff is knowledgable and helpful. They have great options for paint choice whatever your project is and at competitive prices. This is for sure my go to paint store in GR. - Williams Decorating

I went in for some information and pricing. The women with short hair was very unfriendly and…read morerude. She did not want to help me at all. Horrible customer service. I would never hire someone who made me feel so dismissed.

Have recently purchased paint here for use in repainting bathrooms, kitchen and living rooms. They…read morehave good quality paint and painting accessories. Their store employees are known knowledgeable and helpful. The store seems to have frequent sales on paints of 30-40%, which really helps. Plenty of parking outside the front door and long store hours for convenience.

I own a home and several rentals, and paint a bit on the side as well for clients. So I'm buying a…read morefair amount of paint, but by no means as much as a professional painter would. Staff consistently treats me like a third class citizen when I shop here. I don't recommend.

This ACE Hardware seems to be a bit better than most of the other ones in the area. I found the…read morestore to be clean, well-stocked and staffed by helpful and friendly folks. Recently, I needed to buy some sand for my driveway. The clerk directed me to the different kinds they had and then they helped me load the bags into my car. I did note that some of the product prices were slightly higher than what you'd find at the big box stores, but I would rather support the local guys and get better service. Yep, I'm a fan.

Needed some screws to finish a project. Was told by a woman here that there is no such thing as a…read moreTruss Head Screw, not true. Also was told that whoever said that a #8 screw is similar to 5/32 doesn't know what they are talking about. Also not true, 0.008 inches is very similar. This woman was very much less than helpful and doesn't know hardware.

Absolutely the best customer service help anywhere! I always try to visit the Michigan Street…read morelocation before I go anywhere else.....that includes on-line sources. I especially appreciate the help "Dale" provides.

I have shopped here for years and always had great service, until now…read more I was in asking about a specific part. Before I could finish asking the person working customer service said "we don't have those" I started over and it was a specific screw and the only response was "we have a lot of screws" I replied "I guess you cannot help" and walked away. He was perfectly fine with that level of customer service. I reached out through their social media first and was just told to go follow some other link to re tell my complaint. I had initially reached out privately because as a business owner I always appreciate being contacted so I can take care of the issue. To be given a link and shuffled off felt dismissive and tone deaf. This was once a great little neighborhood hardware but it is not the same with the new ownership

This owner and the employee I spoke to are exemplary and so kind! They took their time in…read moreexplaining to me what my lawnmower needed and also took the time to look up and give me information on two other repair places that were a bit closer to my home. I cannot say enough about the kindness and consideration of this business! Even though they are a further drive for me I am still going to go to them because of their professionalism and courtesy.

When I was in town I was helping my daughter do some repairs around the house. This became my…read morego-to place for needed supplies and tools. I found the staff to be friendly, the store well laid-out and stocked, and the prices reasonable. Over 3 trips there they had what I needed each time. And maybe I am just used to trying to park in San Francisco, but having a large parking lot in the back is a big plus to me.