This is an excellent place to get wholesale materials…read more The staff is extra helpful and knowledgeable. Kathy in particular has always helped us, and she definitely knows her stuff, whether it's floor tile, backsplash tile, carpet, wood flooring or whatever else they have that you might want; and is of course available. It's a pleasurable experience all the way around. It's all good in the neighborhood.

I physically went into the ProSource South showroom on November 19th. On that day, I picked out…read morecarpet, final planks, vanity base, and vanity top what the help of David the manager. I was told the products would be in around 2 to 3 weeks, so was looking forward to having them installed in early to mid December. There was some issue with my vanity top, so repeat measurements were taken on November 30th. I was told the top would be in either the week before Christmas (this week) or the week of Christmas. Long story short, my general contractor told me yesterday that ProSource told him my vanity top won't be in until January 8th. It is so easy to blame the holidays for these delays, but this should have been handled in a more timely fashion so as to avoid using that excuse. I was so looking forward to getting my home and life mostly back to normal just before Christmas. This ordeal has ruined my family's Thanksgiving and now Christmas & New Year's too ! I also appreciate David not returning my phone calls and so-called account manager Staci not returning my email. Excellent customer service, ProSource, NOT !

Jeremiah was a great help from the moment I walked in the door. He stayed with me. He explained the…read moredifference between all the material and different furniture and the different through the whole process of purchasing my set. I am a very happy camper with Jeremiah.

I'm not sure if the person who answers the phone is trained to handle a call. Cuz they just hang up…read moreto you when you ask for a manager. Rude!

The selection is top notch!…read more Wonderful staff! Amanda Stonebraker is marvelous and so knowledgeable! Loved the experience and will ALWAYS shop FIRST at The Tile Shop!

This was our second trip to the Tile Shop on the southside. Our first was to select tile for a…read morebacksplash in our kitchen. Nearly ten years later, we were able to find the same tile and the complementary smaller trim tiles to replace the damaged ones we had when we changed counter tops through a different company. I won't guarantee that if you make a purchase, and need more at a later time they will have it, but it definitely influenced my rating. Like the other reviewers, the customer service could be more welcoming. We wandered the spacious store looking for something to go with our tile and when the small staff did not greet us, my wife simply took matters into her own hands and asked one of the staff (when she finished on the phone) if she could help us. They just don't have many folks on the floor to assist. Maybe if they shifted priority to helping in house customers instead of dealing with other tasks, they would have a better overall rating. The most frustrating thing my wife encountered was that they didn't have the boxes for the items you wanted stacked nearby. So, we couldn't tell if the items were available in the quantities we wanted without asking. Again, not having many people working means there may be delays in getting answers. Fortunately, they weren't that busy during our visit and my wife was able to get the small quantity of items packaged and ready to go in just a short visit. Overall, they have a lot of beautiful displays to inspire customers for future projects. I thought the prices reflected the different quality of materials, so you have a lot of control over how much your renovation can run based upon the materials you choose. We had good service and liked our materials we selected. Review #3871

Oscar and Nehemiah were very nice, courteous and efficient. Did a great job with the bath install…read moreand cleanup! Definitely recommend

Oscar and Nehemiah did an excellent job. With the amount of demolition and prep work, I feel they…read moretook great care and used attention to detail minimizing any inconvenience to me while their work progressed. I'd highly recommend getting your quote today!

Bryan was very helpful finding my brake pads after autoz**n was not help full thanks a lot Bryanread more

It was a cold rainy wet nasty night and I needed windshield wiper fluid. I initially went to their…read moreauto part competitor store and had to walk out due to the service quality. As soon as I stepped inside two associates greeted me. I walked right over to what I needed and up to check out. I stood in line but the manager immediately told me to step over to his register. He made small conversation asked if I found everything okay. In & out in 6mins and I had a pleasant experience. They are a bit pricey and I didn't see any sales being ran but in this case it was worth it for sure!

Lady at the paint counter was extremely rude. Did not help me at all just laughed at my questions…read more Will never be back

My husband and I are remodeling an entire house so it's nice that ICC has so much in one place…read more The employee who answered our paint questions was so helpful in advising us on purchasing decisions. They also have the largest selection of Luxury Vinyl Plank that we've been able to find in Indianapolis (this was the sixth store we visited!).

I can't express how disappointed I am with this experience. I was so excited to finally treat…read moremyself to re-facing my cabinets, updating my countertops, and changing out my sink. This business successfully changed my excitement to one big headache and a lot of disappointment. I was referred to them from Lowe's. A very friendly girl then contacted me to set up an appointment with Riley to come to my home with samples. I thought it was nice that they came to my home so I could see all the samples in my actual kitchen amongst all of my things. I thought they had a nice selection of colors and patterns to choose from. I chose a shaker style cabinet front in white, a light gray granite counter, and a pretty basic SS undermount sink. So this company specializes in refacing, not really replacing. They wrap your cabinet boxes in some kind of material that matches your new cabinet fronts. The granite they put down is a cap on top of your already existing counters. Riley was very friendly and helpful throughout the visit. She was so pleasant to work with that I got the impression the whole company would be easy to work with, but that, in fact, has not been the case. After signing a contract to move forward with the installs and putting thousands of dollars down on the project, the next step is to wait for someone to come measure the cabinets and countertops. This is where the problems began. I received a call in the middle of my workday from a rightfully frustrated gentleman (Dustin) saying that he was at my house to do the measurements. I advised him that I had not scheduled any appointments for the day, and no one had called me to set up anything. He mentioned that the company usually sends an email with an appointment date and time telling the homeowner when to be at their home. I advised him that I would need their scheduling department to call me to set up an appointment as I work all over the state and cannot be told went to be at my own home. He said he would pass that along, but no one ever contacted me. About a week went by with no communication so I reached out to Granite Transformations myself. I was transferred to an older gentleman (Mike) to schedule the cabinet template appointment and countertop measuring who has no business doing this job. I informed him of the scheduling situation that had occurred the week prior and advised that I was calling to reschedule the appointment with him. This is where Mike became a bit argumentative and rude stating that they emailed me several times with no response about the appointment. He then blamed Riley for not reaching out to me to confirm the appointment. Firstly, if you're emailing someone with no response, why wouldn't you just call them?Secondly if you're emailing someone with no response, why would you assume that the appointment is scheduled and send your workers out when the homeowner has not confirmed that they will be there? I have already paid you thousands of dollars and you can't pick up the phone to call me to confirm an appointment?? Completely ridiculous and unprofessional. I told Mike that I could not be instructed by them when to be at my house as I have appointments all over the state that are already booked, but I did have numerous available days where I could be at home to meet someone. He was adamant that they would have a pick a day that works for them and that I would just have to make it work. What kind of company neglects to work with their customer to schedule an appointment? He said he now would not be able to get someone out to just measure until August. Mind you it's freaking June!! I live like 20-minutes away from your business on Pendleton Pike. Do better! Then he proceeds to inform me that these are just measuring appointments. That the cabinet fronts will not be available for 6 to 8 weeks thereafter, and the countertop may be available before then. I really feel like Riley should have mentioned the expected length of this project during the initial appointment. If I would've known it was going to take months to do a 1-day project, I would not have signed a contract with them. After basically getting into a mild argument with Mike voicing my dissatisfaction with their scheduling process and customer service, he was magically able to schedule my measuring appointment for the following Wednesday. Was that so hard? So here we are... Wednesday. Dustin was assigned to come take the cabinet template measurements at 8AM and he was a no-show. I called Granite Transformations but they don't open until 10AM so no one was available to help me figure this out. At 9:02 AM, Dustin called to tell me that he didn't notice my appointment that Mike had put on his calendar for this morning until he was already in Bloomington working on another project. The battle with them continues.

I am very satisfied with the Cabinet Resurfacing done by Granite Transformation and I highly…read morerecommend their work. The Contractor, Dustin, was an absolute delight and he was professional and thorough. I am a satisfied customer

The service was great. He detected the problem immediately; then proceeded to fix my vacuum…read morecleaner. The service was speedy and complete. Also he was very pleasant to deal with. I will remember this shop when I am ready to purchase another one.