Top notch people and product. Thanks for carrying General Finishes. Wish you had a store in Visalia.read more

I called Kasparian's Paint Center for touch up paint for our home. Went by and had two gallons…read moremixed. Perfect match when I came home. All employees also wore masks and took COVID guidelines seriously. Very knowledgeable staff member that took care of my needs. I recommend KPC for all your painting needs. For any future painting projects, I will be returning to Kasparian's Paint Center.

What can I say if you need expert advice and the perfect color match, you should come see Sadrac…read more We actually brought a sample and he matched it perfectly Down to earth, and the best customer service ever received. Thank you Sadrac our home colors are going perfect because of you. Thank you Rockin Raffi gives this place two thumbs up Customer service and cleanliness of the store top notch

Bad customer service, they seem to overlook you..was waiting a long time.. at least at Sherwin…read moreWilliams they come running to you to help.. & they want me to start my bussiness there.. NOT!!!

I came here to redeem a coupon for a free color sample that they've been heavily advertising on…read moreFacebook. Now hear me out; I know it was free and beggars can't be choosers, but they are giving these samples out so that people try them out, right? From my experience, they shouldn't have bothered. If a business sucks, giving out free samples is just a waste of their money. I got to experience how much they suck, but at least I didn't have to pay for it! So first off, this place is only open until 6 on weekdays, until 4 on Saturdays, and not at all on Sundays. It took me like a month and a half to find a time to go there when they would actually be open. This is a huge disadvantage of this place because I could just go to one of the large hardware stores nearby and get paint for the same price and not have to accommodate my schedule to theirs. Once I actually got into the store, it didn't take long to realize why their hours are like that; they only cater to contractors. There was one contractor in the store and I was pretty much ignored while they chatted on and on with the contractor. When they finally did mix my paint up, they let it sit in the shaker for quite a while after it had finished; they didn't want to bother grabbing it for me. They do offer a full quart as a sample which is nice, but they would only do it in a flat sheen. I won't mark them down for this because obviously it's just supposed to be a sample, but they did have a chance to really shine here and they just didn't take it. The paint itself was just fine. It didn't go on any better or worse than the budget contractor-grade paint I've been using. All in all this place was just fine, but I just don't see a reason to come here over a big hardware store that is open later, has better customer service, offers more products, and offers the same prices.

Service is excellent. I have never received a bad eye match. Although the folks are always busy,…read morethey find the time to give you individual service instead of the box store experience. I won't be shopping anywhere else!

Went in, got samples, decided on a color, went back and purchased paint. An employee helped us pick…read morethe best paint to use for our project and gave us some guidance on making sure the paint was appropriately mixed and gave us some timelines for making sure the paint didn't settle. For people complaining about the employees not being help them select a color- that's not really what they're there for. You need to reach out to a SW color expert for that. Prior to coming into the store for samples I did have a video call consultation that was set-up thru the SW website. 10/10 would recommend that before purchasing samples or going cross/eyed looking at all the paint chips.

I had a small touch-up that needed done on my house-an interior wall. I presumed that the paint I…read morehad in the garage would be perfect. Unfortunately, the lid was not properly closed and the paint dried out completely. I sadly discovered that they no longer make this particular paint. It has been discontinued. The ladies behind the counter provided me with excellent service. They knew exactly what paint to provide as an alternative. They efficiently gathered the tools to color match the paint. They notified me that it would be a 15-minute wait. They were polite and efficiently. At this location, the technician was able to color match the paint perfectly! I went home and applied the paint to the impacted area. You cannot tell the difference at all. I would absolutely recommend this store.

The guys and gal at the counter are very knowledgeable and very helpful. I would come here again!read more

Worst service ever! Came in on a Saturday to buy a can of stain and paint brush. There was only one…read moreother customer in the store. It took almost 20 minutes before someone even acknowledged me.

Stopped in to get some paint tinted for the inside of our new garage. We decided on gray to keep…read morethe walls looking clean. A super nice guy at PPG showed us the color options in a book, so we could compare all the color shades. We chose what we wanted and he headed to the back to mix the paint. Solitary State (PPG1009-3) looks like an awesome garage color to me! I'll post a pic when it's done. We got a few other supplies, tape and paper and their prices were great. We were on our way in no time. When you need paint, keep PPG and this location mind. Impeccable service. Great products. Great prices. Just south of Herndon on Blackstone, north of Hobby Lobby.

So, we were in the market for some primer suitable for adobe brick. Dunn-Edwards is near our house…read moreso we decided to check there first. They were very knowledgeable about the products they sell and had just what we needed. Friendly staff, quick in and out. Will visit them again for our painting needs.

Wow! I was so thankful I took the time to stop in and talk to Patrick. I had an issue with a…read morecontractor that promised me he was going to be using only Dunn-Edward's paints. Im not a detective but I'm confident my suspicion were confirmed and this contractor pulled a fast one on me. Patrick was respectful and professional. He matched the paint color and never threw anyone under the bus. Me for not double checking the materials as the and the contractor. I was frustrated but he eased my concerns and got me the paint I need. I'll be back for my next house painting project.

I recently visited Ace Hardware on Champlain Drive in Fresno and was very disappointed with the…read morelevel of customer service I received. While searching for a specific item, I approached several employees for assistance. Rather than taking a moment to help or walk me to the product, I was simply pointed toward the other side of the store and left to continue searching on my own. One of the reasons customers choose a neighborhood hardware store over a large box retailer is the expectation of knowledgeable, helpful service. Unfortunately, that was not my experience during this visit. I felt ignored and unimportant as a customer. Based on this experience, this will likely be my last visit to this location. Customer service is what keeps people coming back, and if improvements are not made, I believe the store will continue to lose loyal customers.

I have been coming here for a long time. So a week ago I was going to buy something that needed…read morebrought down from a shelf, the employee complained walked away, I left after I waited and purchased at Lowe's. Today I wanted a key made I asked an employee who was walking by he rudely told me he was helping someone else. I did hear him radio that someone wanted a key made. 10 minutes and no one came. As I left 3 employees were by the return counter sharing stories and laughing. I will be getting a key made elsewhere

Our go-to hardware store in the neighborhood. We'll definitely go there first before heading to the…read morenorth end big box stores. Everyone at FAH is so friendly and helpful. They genuinely want to help their customers. You are never an inconvenience to them there. Good selection. Good pricing. Knowledgeable staff. Plenty of parking.

Unfortunately, the perspective of helping a small local business is wearing thin compared to the…read moreinconveniences of shopping at this store. The inventory is not the issue. It should be expected that a shop of this scale will not have the same scope as a Home Depot or Lowe's. Sure, it's more expensive, but that is negligible to an extent. My issue is the staff. Most are friendly, and a few will relay advice over making a sale - my biggest gripe, however, is with the cashiers. Not all of them. Usually, the elderly women are the root of the problem - more importantly, it's their attitude. Numerous times, I have been delayed, ignored, and talked down to by more than one elderly woman at this store. I understand they are more senior staff, but the undermining tone and demeanor of annoyance have pushed me to go elsewhere. After months of not returning to the store, lo and behold, another unpleasant experience. Which is a shame - this place is only a block away, but at this point, Home Depot is well worth the extra miles.

Great customer service from Lexi and Matt this afternoon as they worked together to get my new…read moreTraeger!

Service us absolutely terrible. If you have to ask for help at all be ready to endure some…read moredisrespect and condescending attitude. The first time, it had just switched from True Value so figured it was just new team members stress. The second time the cashier man literally threw my change and receipt at me (even when my hand was out). And this third time, the older man was a complete jerk. He may be having a bad day, but so are other people and this was not acceptable customer service. It's not right to treat folks how he did. We won't be going back and I unfortunately will not recommend this store until they've found respectful and kind employees.