Always helpful, kind and attentive. Very hard to run a mom and pop shop. Certainly they more than…read moremeet all my standards. Sorry the previous person's teenager was not treated better. I know there are teens who go in as a group and take/mess up items on displays. Guess they visited the store on an off day. I've been going here since they opened almost 20 years ago and have had nothing but great service. Thank goodness I don't have to get lost in Home Depot to just pick up a few items. And have always bought their Benjamin Moore paints- the best!

I have gone out of my way to channel personal buying to local stores for years…read more Grills, Paint, Random supplies...every time I can buy from Ace in 02129 I do. We send our kids solo to local stores with a budget regularly for errands, Mother's Day, Father's Day, holidays etc to teach them June Bug- awesome Place & Gather- awesome Every restaurant- awesome * we allow him to go to 99 for dinner with friends as we've taught manners and tipping Whole Foods- with a smile So I never thought twice of sending my 14 yr old son down to buy 2 bags of Mulch after I had him plant/transplant a few items from our patio bed (while his mother sat in car on a work call). He was literally stopped at the door as he isn't 18? Not that they won't sell spray paint etc (which I get)...they stopped a teenager from buying mulch? To add salt they wouldn't help her with the bags when she tried to buy after they turned him away. The lesson for our son "never buy where you aren't treated well or respected" Lesson for me.....Home Depot/Amazon for supplies (begrudgingly) and Ricky's in Somerville for plants, rest of local businesses keep up the community vibe

All went well !! Great staff and a huge selection of products. The store is organized and clean…read more I love going to the shop, even if I don't need anything. There's even a parking lot

I'm not the best handyman.. but I hold my own. And any little project or need for the house I have,…read moreInman Sq Hardware is there for me. Advice, supplies, whatever it may be. They have you covered! Friendly staff too.

Incredibly sexist and hostile workers. It's a cute local business, so I expected the atmosphere to…read morebe good. The cashier was unnecessarily rude, contradicted himself again and again, and felt the need to "push me around" while making fun of me. They have treated me and other female friends especially badly. I can't help but feel as though I would have been treated differently as a male customer. Save your money and your time!

The few actual hardware products they sell are junk. Mostly cheap household tchotchkes. All-around…read morepoor selection, and everything is overpriced. Rude staff. If you want to support a real locally owned hardware store, visit Ace instead who will actually have what you're looking for.

Exceptional service. They expertly helped beautifully select matting and frames for numerous…read morepaintings. The end results were stunning. Highly recommend.

Excellent workmanship, artistic, really know framing. They were able to discuss what I wanted, make…read morepractical suggestions without being pushy, and do a great job. They did wear masks. My artwork looks beautiful now.

We are first-time homeowners and painters and we really needed some expertise before purchasing…read morepaint and supplies. We walked out of this store with all of our needs met! We were able to first meet with a decorator, Jayne, who did an excellent overview of matching paint colors to our needs and our personalities (fun!). Next we met with Aaron, who walked us through their paint selections and the entire paint process. He helped us pick out all the supplies we needed. As an added bonus there was a great sale on paint and supplies that weekend. The only downside was that we were in the store for nearly 3 hours as they were somewhat short-staffed and had to tend to other customers. Overall I would highly recommend this store to painters of any expertise level.

I now have a new favorite paint store. Went to Sherwin Williams 1406 Mass. Ave Arlington today…read more I needed to get a custom color made and all I had was a penny size paint chip to show them. Ryan took care of me and within minutes I had a custom quart size can of paint that I was pretty sure would be a good match. Got home and painted the the spots on the wall. Once it was dry it was a PERFECT match and I was a happy customer. The two young men that work there could not have been nicer. I Ike to support local businesses. I will for sure use this store for all my painting needs now.

Framing: 5 stars Attitude of staff: 2 stars…read more I will say that I've gone to both Big Picture Framing in Porter Square as well as in Harvard Square. My experience at Harvard Square was 5 star worthy until pickup. I needed an appointment to have my custom framing session which went off without a hitch. I booked online, they let me in when I arrive and had me in and out in less than 30min. After a couple weeks, I got a call letting me know that my item was ready for pickup and to just knock on the door when I got there. They close at 6 so I made an attempt to arrive at 5:45 on a Wednesday for a quick pickup but the lights were already out and no one was around. I get life happens and maybe the associate had to leave early, no harm. I come the next day at 5:15 and I see someone at the desk, I knock at the door and he makes eye contact with me and it looks like he gets on the phone so I assume he's calling someone to let me in. Now, I don't have an appointment because I'm picking up and was told I don't need one. At this point no one has come out and I've been standing outside in the cold for about 5 minutes when I give another wave and he continues to ignore me. Finally, he gets up from the desk walks up to the door and from behind the door, forcefully taps on the paper on the door about needing an appointment for framing services, and with an attitude says "go online", then quickly turns around back to the desk. Now, I was instructed to show up and knock on the door which I did so I said I'm here to pickup. He begrudgingly turned around and asked my name and hands me my print from a crack in the door, in the dark, without showing it to me or giving me a second to look at it. I had a large piece framed at the Porter Square location about 2 months ago and when I arrived they took the 3 minutes to ensure that it was what I'd ordered and to my standard. I couldn't have been more disappointed with how my experience ended here at Harvard Square and now know to steer clear. They may do a great frame but their customer service leaves a lot to be desired. Had the associate seen me knock and come over to let me know I needed an appointment immediately, I would've been able to let them know I was here for a pickup without issue. Instead, this person made the choice to ignore me instead of taking the 30 seconds to come up and try to help. Really disappointing.

I called Big Picture near Harvard Square at 12:30 pm to inquire about getting a replacement glass…read morefor my diploma, which had taken an unfortunate spill off the wall several months earlier. By 1:05 pm, I was back in my office with my diploma proudly displayed on the wall, with not only a fresh piece of glass in the front, but all the stuff that goes into the back of a framed piece of paper that the other shop (*coughMichael'scough*) hadn't bothered to give me when they did the original framing. The estimated price was spot-on (and very reasonable), the work was quick and professional, and the final result is just stunning. The only thing that could make this better would be if I had more things to frame. I'll definitely be coming back to this shop when I do have something to frame. I'm one very happy customer!

Looking for a specific woodworking product which was supposed to be in stock in the store, I called…read moreahead to be sure. The person who answered the Hardware phone line checked the shelves in person, since I was driving in from a distance. "Yes, it was on the shelves", he said. Once in the store, a young employee asked me what I was looking for. When I told him, he said "the store did not carry that product." Fortunately I knew better, and told him that I already had verified that it was on the shelves somewhere. He walked away, leaving me to find it on my own, which I eventually did. If I had not verified it's presense, I would have driven home empty handed. Maybe this employee could use a little more training?

The main reason why I use Tags is their location in Porter Square. I find that the staff are…read morefriendly and try to be helpful. However, the pricing is extremely high compared to some other big box stores or ACE hardware locations outside of the city. I highly recommend using their order online for in store pickup for the best pricing since the store will follow the online pricing vs the shelf sticker price. Online orders come with a paper bag that has a handle which makes it nice and easy to carry out. There are two floors to the store, with the majority of home improvement things being on the lower level.

Quickly helped in making copies of my house key. Staff was helpful and me efficient. Store has an…read moreeclectic mix of products for sale. Fair prices. And of course I always enjoy supporting locals as often as I can!

I think there may have been a change in management / ownership recently and it's for the BETTER!!…read moreGreat staff, friendly and helpful!!