I visited the Shermin Williams store on Murray Ave earlier today. I was very surprised at the complete lack of customer engagement. Not just poor customer service, total customer ignoring. I walked in and the two visible employees never looked up or spoke to me. No visible customers in store. I went over to paint samples to look. The entire time I was looking at samples, all I needed to do, no one approached me, said hello from across the store, offered to help, asked if I needed anything... nothing. I took a few paint chips and left. As I was leaving a youngish employee was coming in from helping another customer load a 5 gallon bucket into his van. He mumbled have a nice day as I walked out. Very disappointed in this store. read more